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New Contributor III

Night Mode/Call Forward

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Hello, I searched the forums and couldn't find an answer so sorry if this is a repeat. I was just wondering how do I make a "night mode" or "call forward" button on a line key for a 706/712.

The client wants to be able to push a button on their phone (where the speed dials are) and have the main number call forward to an on-call tech. My idea was just using night mode, and when night mode is activated it would call forward to a number that I'll set up for them. I know how to set up night mode on a phone, but how does a user engage it. I really want a one touch button for the client so they don't have to go through the menu in order to enable it. If i can somehow configure one of the speed dial buttons to say/enable night mode or a call forward mode, that'd be fantastic. Thanks in advance!

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Anonymous
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Re: Night Mode/Call Forward

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rortega

When you edit the ring-group the override system mode settings are on the Call Coverage tab.

pastedImage_0.png

Thanks,

Charles

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New Contributor III

Re: Night Mode/Call Forward

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?? Anyone? The client is desperately wanting this feature and are very specific about having a "one touch button" on the phone that will enable this function. I have been warping my brain for 2 days trying to figure out how to add a call forward option to a line key on an ip706 and 712 phone. I have seen this done on a polycom I believe, and it was hooked up to a netvanta 7100 just like I have. Literally ANY help will be appreciated!

{Edit} This isn't a call forward per extension by the way. I have all 5 phones in a ring group, with DID assigned to the ring group, so when the company gets a call all phones ring and whoever picks it up first gets the call. I am needing a "night mode" button on one or all of the phones that will change the system mode to a night mode (when they leave the office,) and in night mode I will forward their main number to a cellphone. Then when they come in the next day they will push this button again to go back to "day mode", or have a "day mode" button. Hope this clears things up.

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Anonymous
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Re: Night Mode/Call Forward

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rortega


A system mode can be assigned to a status group for this purpose.  Here is a guide on configuring the status group and page 4 has instructions on adding the system mode.


https://supportforums.adtran.com/docs/DOC-2260


If you assign the system mode "Night" to the status group then you will also need to assign a button to change the system mode back to Default.  However, with the Override system mode you can just use a single status group button to change the mode to Override and back to Default.


Thanks,

Charles

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Contributor III
Contributor III

Re: Night Mode/Call Forward

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rortega,

    All you should need to do is setup a speed dial to dial the following spre code one for which ever mode you need:

*20n

n=System Mode 0=Deflt,1=Night,2=Lunch,3=Wknd,7=Override

John Wable

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New Contributor III

Re: Night Mode/Call Forward

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Ok awesome, now my last question. How do I set the "Override" system mode to call forward an external number when enabled?

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Anonymous
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Re: Night Mode/Call Forward

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rortega

When you edit the ring-group the override system mode settings are on the Call Coverage tab.

pastedImage_0.png

Thanks,

Charles

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New Contributor III

Re: Night Mode/Call Forward

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Thank you very much Charles! Got it working and client is very happy! Somehow I knew I was going too deep trying to figure this out, it was driving me crazy because I know I had seen it before! Anyway, thanks again, cheers.

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New Contributor III

Re: Night Mode/Call Forward

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So it looks like the buttons are no longer working......I decided to go with a night and default system mode in the status group, and in the status group defined what would happen when the mode is enabled. The buttons show up fine on the phone, but and in the status group it shows that they're system modes, but when they get pressed on the phone, it acts like it's making it call but will show "00:00" or "00:01" timing for the call, and then nothing happens. Any ideas?

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Anonymous
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Re: Night Mode/Call Forward

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rortega

You may need to check the Class of Service(COS) for that user account to make sure it has the permission to change the system mode.  By default each user account is assigned to the "normal_users" class of service and this does not have the permission to change the system mode.  You can edit the "normal_users" COS under the System Setup-->Classes of Service GUI menu and check the box for Change System Mode under the Advanced Permitted Actions menu. 

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If you do not want to give this permission to all users on the system you can edit the User Account that will be using this status group and change Class of Service to "executive_users".

pastedImage_4.png

Thanks,

Charles

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New Contributor III

Re: Night Mode/Call Forward

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I did find that pretty early on in this process and I made sure to enable it, so it is still enabled. Also just to let you know I made sure under System Setup>System Modes that there is no schedule on the default or night system mode I am trying to get to work. Is there anywhere else I should check?

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