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Netvanta 1234P switch stops providing power to Shoretel phones?

We have several of the Gen2 switches in our network that provide power to our Shoretel phones, along with data and voice vlans. Occasionally, at one site, our phones will go down and a reboot of the netvanta will bring them back. We are currently on AOS version R10.5.1. I was thinking of upgrading to version R13.2.1. Any ideas or suggestions why this keeps happening? Would the firmware upgrade fix it? Also, can we skip that many versions in one upgrade?

Thanks in advance!

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Re: Netvanta 1234P switch stops providing power to Shoretel phones?

Any input regarding upgrading the firmware from R10.5.1 to R13.2.1? Just not sure if we need to move to an earlier version prior to the latest version?

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