7100 Directory not updating

[Anonymous]

Hi,

We have a name change for one of our extensions.  I changed the name in the user list then went to the phone config and said to update directories but the change doesnt take.  I even tried re-booting the phone switch but no joy.

What next?

Thanks

Dan

[lanceallison21]

Is the name change not showing up on the LCD screen on the phone or when the extension calls another extension?

[Anonymous]

Good Question.

When you dial the extension it shows up correctly. When looking at the directory listing it shows the old name

[lanceallison21]

From the CLI:

voice user 7136

  connect sip

  cos "normal_users"

  first-name "Lance"

  last-name "Allison"

Web GUI:

Voice - User Accounts - Select the user and Edit - The First and Last name are correct?

Web GUI:

Voice - IP PHone Configs -Select User then EDIT. - Phone Label ( Has FIRST LAST)?

[Anonymous]

First and Last name are correct under User Accounts

Phone label says N/A - All phones are the same as this

When I go to other phones in the phone config listing and look at the tab Other Directory Entries it shows the old name

[Anonymous]

Before you go the individual phone config file (under "IP Phone Configs"), did you first go to the "IP Phone Globals" and hit "Save Global Directory".  That creates the new/updated directory and then you can load it into the phone(s)' individual phone config files.  Did you do that step ("Save Global Directory") first?

[Anonymous]

I did not but in looking at it now all the names which includes the correct "new" name have a green check box next to them and the save global directory button is greyed out

[Anonymous · Accepted solution]

Hi Dan,

Step-by-step instructions on updating the phone directories:

1) Navigate to Voice > IP Phone Globals and under the Global Directory click the "Save Global Directory" button at the bottom. If it is grayed out click the "Add custom directory entry", leave the new fields blank and then click the "Save Global Directory" button.

2) Navigate to Voice > IP Phone Configs and click the box to select all phones.

3) Once all phones are selected select "Other Actions" and then "Update Directories".  It is ok if error messages pop-up.

4) Reboot all phones so they will download the new system directory containing the updated name(s).

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Thanks,
Jennifer

[Anonymous]

That did it.  Thank you Very Much!