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isc-pm
New Contributor

Beeping when another call comes in

We installed a 7100 system and Polycom VVX400 phones. When the users are on the phone and another call rings into their office they get a beep in their ear.

They do not have Call Waiting with their carrier. They have Call Return, Call Blocking and 3-way calling. How can we get rid of this? What do we need to do to disable this feature?

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9 Replies
jay
Valued Contributor
Valued Contributor

Re: Beeping when another call comes in

Teresa, please follow the steps in this guide to remove the call waiting beep:

Disabling the Call Waiting Beep on Polycom Phones

Thanks

Jay

isc-pm
New Contributor

Re: Beeping when another call comes in

thank you so much!

isc-pm
New Contributor

Re: Beeping when another call comes in

Jay,

The config string did not disable the call waiting beep. I did see on another  config string documentation for having the subsequent incoming call ring instead of beep.

Here is the string:

<callWaiting call.Waiting.ring ="ring"/>

Thoughts?

Really need to get this issue fixed for the customer.

thank you for your assistance.

jay
Valued Contributor
Valued Contributor

Re: Beeping when another call comes in

Teresa, please post a copy of the full contents of your polycom-customer.cfg file. Thanks

Jay

isc-pm
New Contributor

Re: Beeping when another call comes in

SFD config file screenshot.png

jay
Valued Contributor
Valued Contributor

Re: Beeping when another call comes in

Teresa, what version of firmware are the phones and 7100 running? Thanks

isc-pm
New Contributor

Re: Beeping when another call comes in

7100 - R11.4.5.E

phones - 4.1.8.0628

thank you, Jay.

jay
Valued Contributor
Valued Contributor

Re: Beeping when another call comes in

Teresa, I tested that on a VVX410 in house running the same firmware and it worked. Can you try factory defaulting the phone to make sure it's pulling the correct config? Thanks

Jay

isc-pm
New Contributor

Re: Beeping when another call comes in

Jay,

I will have the customer try that and (fingers crossed) it will correct the problem.

thank you.