We installed a 7100 system and Polycom VVX400 phones. When the users are on the phone and another call rings into their office they get a beep in their ear.
They do not have Call Waiting with their carrier. They have Call Return, Call Blocking and 3-way calling. How can we get rid of this? What do we need to do to disable this feature?
Teresa, please follow the steps in this guide to remove the call waiting beep:
Disabling the Call Waiting Beep on Polycom Phones
Thanks
Jay
thank you so much!
Jay,
The config string did not disable the call waiting beep. I did see on another config string documentation for having the subsequent incoming call ring instead of beep.
Here is the string:
<callWaiting call.Waiting.ring ="ring"/>
Thoughts?
Really need to get this issue fixed for the customer.
thank you for your assistance.
Teresa, please post a copy of the full contents of your polycom-customer.cfg file. Thanks
Jay
Teresa, what version of firmware are the phones and 7100 running? Thanks
7100 - R11.4.5.E
phones - 4.1.8.0628
thank you, Jay.
Teresa, I tested that on a VVX410 in house running the same firmware and it worked. Can you try factory defaulting the phone to make sure it's pulling the correct config? Thanks
Jay
Jay,
I will have the customer try that and (fingers crossed) it will correct the problem.
thank you.