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rupena
New Contributor

Caller ID shows sip:xxxxxxxxxx@10.10.20.1:5060

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The Caller ID is showing sip:xxxxxxxxxx@10.10.20.1:5060 instead of the users extension and name. Here is a screen output:

IMG_0134 (1).JPG

Yet all of the users are setup as follows:

Untitled.jpg

What am I doing wrong?

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Anonymous
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Re: Caller ID shows sip:xxxxxxxxxx@10.10.20.1:5060

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rupena,

Thank you for your post.  Caller ID is not related to the e-mail address entered for a voice user.  The e-mail address on that screen is used for voicemail notifications.  The outbound caller ID is based on several factors and is documented here:

Thanks,
Matt

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Anonymous
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Re: Caller ID shows sip:xxxxxxxxxx@10.10.20.1:5060

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rupena,

Thank you for your post.  Caller ID is not related to the e-mail address entered for a voice user.  The e-mail address on that screen is used for voicemail notifications.  The outbound caller ID is based on several factors and is documented here:

Thanks,
Matt

View solution in original post

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rupena
New Contributor

Re: Caller ID shows sip:xxxxxxxxxx@10.10.20.1:5060

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Matt,

Thank you for your response. I am aware that Caller ID isn't related to the user's email address. I had added that screen to show though that the internal caller id and number were set to default and the same for the external and yet I am not getting that. I will look at the document you sent. Thank you

Anonymous
Not applicable

Re: Caller ID shows sip:xxxxxxxxxx@10.10.20.1:5060

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Sorry for my confusion.  Let me know if you have any further questions.

Thanks,
Matt