Can any users in an operator group receive multiple calls?

[Anonymous]

I have a customer with a netvanta 7100 and 4 phones in an operator group.  If a user has an active call, and another call comes in, it does not ring at their phone.  I have set 3 extension line keys for these phones.   Sometimes there is only 1 person actually answering the phone at a given time, so this person needs to run to another phone to answer the second call.  I am having trouble trying to figure out a solution to this one.  Also I should mention that they are using analog trunks.

[Anonymous]

darrenob,

At the surface it sounds like Ring Group Call Waiting needs to be enabled on the voice users in the operator group.  This is accomplished with the group-ring-call-waiting command on each voice user.  See this post for more details:

Let me know if that does not resolve the issue.

Thanks,
Matt

[Anonymous]

This didn't seem to work.  I'm assuming the phones don't need to be rebooted for this change to take effect.  Is that true?  I checked the config and the "group-ring-call-waiting" is in the config for each user.

[Anonymous]

If user 1 in the operator group is tied up on a call do users 2,3, and 4 see the other inbound operator group call, just not user 1?  There is a parameter for the operator group called

max-inbound.  You may want to check to see what it is set to if no one else sees the call.  If that does not work can you attach a copy of the configuration to this post in a reply?  Click the "use advanced editor" link in the top right of the reply box to enable the option to attach a file.  Please remove all sensitive information (usernames, passwords, enable password, public IPs, and public phone numbers) before attaching it.

Thanks,
Matt

[Anonymous]

If user 1 is on a call and another call comes in to the operator group, only users 2,3, and 4 see the call.  The max-inbound setting on the operator group is 5.  Here is the config.

[Anonymous]

I see that ring group call waiting is enabled, but standard call waiting is not.  Try to enable that with the call-waiting command for each voice user in the operator group.  If that does not work can you gather the output from a debug voice verbose and a debug sip stack messages summary while recreating the problem?

Thanks,

Matt

[Anonymous · Accepted solution]

,

I set this up and confirmed that unless you have both call-waiting and group-ring-call-waiting enabled on a voice user they can only receive one ring group (or operator group) call at a time.  I went ahead and marked this discussion question as assumed answered.  Feel free to select any correct or helpful answers from this post that assisted you.  If you are still having problems just reply and I would be more than happy to continue working with you on this.

Thanks,

Matt