Cannot access AdTran Netvanta admin console

[sierrasothebys]

Suddenly, I get an error message when I try to access our NetVanta 7100 switch through my browser, as follows: This site can’t be reached  10.0.0.2 took too long to respond. ERR_CONNECTION_TIMED_OUT. I've tried using different browsers and different computers to log in, and none of them work. I also cannot access the AdTran personal phone manager console. I get a similar message.

I thought of rebooting the AdTran switch. Would that cause any problems?

[Anonymous]

Are you able to telnet or SSH to the unit?

Is 10.0.0.2 the address you set on the adtran? That is not the default IP.

-Mark

[sierrasothebys]

Yes, 10.0.0.2 was assigned to our admin console when AdTran installed it.

I'm sorry, I don't know what telnet or SSH is.

[Anonymous]

I assume you are doing this from the LAN?

What is the IP of your PC? Go to start > run and then enter cmd and then when command prompt opens, type ipconfig that will show you your ip.

Try taking your PC and plug it directly into one of the ports of the 7100

They check your IP address again and let me know what it is. You want to enter the default gateway into your browser

-Mark

[tbilly]

I am currently experiencing this same problem of not being able to access the Phone Manager console when I always were able to until a couple weeks ago.

I have completed all the tasks that you gave to the person who posted the original thread and was finally able to access a page free of errors BUT it brings me to a SonicWALL login page. This is a page that none of my login/password info successfully logs me into.  How shall I proceed from this point?? And is this even the correct sign in site for accessing the Adtran personal phone manager console?

[Anonymous]

You should not be getting a SonicWall login page.

When was your IP when you entered “ipconfig” from the prompt?

Did you do this from when you were plugged directly into the 7100?

-Mark

[tbilly]

I completed the Run command to obtain the pc's IP address and the default gateway info as well.

And yes, we have direct connection into the 7100.

I tried entering both the IP address and the default gateway on separate attempts and the default gateway info in the http address is what routes me to the SonicWall login page.

Am I attempting this incorrectly?

[Anonymous]

What is your IP and what is the IP of your default gateway?

Only way your hitting the sonicwall is if the 7100 is not the default router to the internet.

Try plugging directly into 7100 and entering http://10.10.20.1/admin which access the voice vlan IP.

-Mark

[tbilly]

IP is 192.168.1.104    Default Gateway is 192.168.1.1

Am plugged directly into the 7100 and have just now entered http://10.10.20.1/admin

Was unsuccessful.

[Anonymous]

Ok, so your 7100 is not using the default IPs.

How many cables are plugged into your 7100 ethernet ports?

If just one trace it down to find where it is plugged into.

If you don’t know what the IP address is of the unit, then you will need to get a DB9 Male-female straight through cable and console into the unit.

From there you can do a “show ip interface brief” and get the IPs of the unit.

-Mark

[jellett]

When I first read through the post & replies I was thinking that you may have had an IP conflict with another box.  But if this box hasn't been rebooted in a while, I'd cold boot the box.  That's me- some companies have an aversion to rebooting anything so you may need to ask & CYA with permission etc before you do it.

[tbilly]

What "box" are you referring to?  And I should state an FYI that our place of business has this VOIP system in use for 15 lines on a special design circuit through our ISP. So i'm not sure if that makes a difference as to why this issue is occurring.

[jellett]

Cold boot the 7100.  This is only an option if you have saved the configuration & you have backup documentation in case the backup is bad and you need to manually re-configure the switch.  If you aren't sure- pass on that advice.  Hopefully someone else in the forums comes up with a better answer.