Custom Ringtone setting only applies to extension to extension calls

[cahollow]

Good morning!

I'm having an issue on our Netvanta 7100 and custom ringtones.  The affected phones are Polycom VVX 600 and 410s.

The issue is this:  users can set a custom ring on their phones and this setting applies on extension to extension calls but NOT on calls that come in to their DID or calls that are delivered from the Auto Attendant.

We really want these settings to apply to the phone for any call that comes in to it.  Is there something I'm missing here?  I am happy to provide any configuration or debugs needed.

[cahollow · Accepted solution]

I ended up having to open a support ticket about this.  In the end we came up with a workaround to resolve the problem and I have included this below:

"Colin, engineering says the system is working as designed since external calls are supposed to have a distinctive ring. I wrote up a header manipulation script that will strip the alert from the INVITE and not override the phone config. Please add this from the global config prompt:"

hmr policy CustomRing

  rule-set CustomRing 5

!

hmr rule-set CustomRing

  message-rule StripAlert message-type request 5

    remove header alert-info position first match-value Bellcore-dr2 5

sip hmr CustomRing out