cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
curtisd
New Contributor

Dial 0 (zero) from Voicemail

Customer wants ability to dial 0 while in voicemail to transfer to operator.

Not in auto - attendant as they don't use it.

System is 7100 with UC server. I've set the Voice, Station, Operator groups, VM Settings.

When in a users' voicemail and dial 0, the system emits 1 beep then records your voicemail, it doesn't transfer you out.

Thank you,

Curtis

0 Kudos
3 Replies
dmac
New Contributor III

Re: Dial 0 (zero) from Voicemail

I currently don't use a EC server however in a 7100 in the user config under the Voice Mail tab you have the option of setting the "Operator Assist" for that user so pressing "0" will send the caller to the number in the "Operator Assist".

     Doug

curtisd
New Contributor

Re: Dial 0 (zero) from Voicemail

All users aready have that field populated. The UC server is where the voicemail is actually handled however and it still doesn't work.

Thank you for the reply.

jay
Valued Contributor
Valued Contributor

Re: Dial 0 (zero) from Voicemail

Curtis, in the UC Client on the server, go to "Tools", "Options", then select the "Operator Definition" tab and check the "Enable operator key". After that, set the operator access key to 0 and enter the extension you'd like to transfer the call to in the case that someone presses 0. Thanks