cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
New Contributor

Different ring tone for a DID call?

Jump to solution

We have an office manager who is part of the operator group. She would like a different ring tone for calls that are made to the main number and a second different ring for calls made directly to her DID number.  Is that possible.

Netvanta 7100, Polycom 650

Thanks in advance

Dan

Tags (2)
0 Kudos
Reply
1 Solution

Accepted Solutions
Highlighted
Anonymous
Not applicable

Re: Different ring tone for a DID call?

Jump to solution

dgardner wrote:



We have an office manager who is part of the operator group. She would like a different ring tone for calls that are made to the main number and a second different ring for calls made directly to her DID number.  Is that possible.



Netvanta 7100, Polycom 650



Thanks in advance




Dan


Dan,

Polycom phones are capable of distinctive rings, but only for calls that come in on different lines. In this case, the call would be delivered to the same line either way. The best way to monitor the difference between calls is to use the ring group prefix function.

Your other option would be to do the following:

1. Create a new extension

2. Assign the new extension to the existing polycom phone.

3. Remove the user's original extension from the ring group and add the new extension to the ring group

4. Go to Menu->3. Settings->1. Basic->4. Ring Type

5. Select a ring tone for each extension.

Please reply if you have any questions

View solution in original post

0 Kudos
Reply
2 Replies
Highlighted
Anonymous
Not applicable

Re: Different ring tone for a DID call?

Jump to solution

dgardner wrote:



We have an office manager who is part of the operator group. She would like a different ring tone for calls that are made to the main number and a second different ring for calls made directly to her DID number.  Is that possible.



Netvanta 7100, Polycom 650



Thanks in advance




Dan


Dan,

Polycom phones are capable of distinctive rings, but only for calls that come in on different lines. In this case, the call would be delivered to the same line either way. The best way to monitor the difference between calls is to use the ring group prefix function.

Your other option would be to do the following:

1. Create a new extension

2. Assign the new extension to the existing polycom phone.

3. Remove the user's original extension from the ring group and add the new extension to the ring group

4. Go to Menu->3. Settings->1. Basic->4. Ring Type

5. Select a ring tone for each extension.

Please reply if you have any questions

View solution in original post

0 Kudos
Reply
Anonymous
Not applicable

Re: Different ring tone for a DID call?

Jump to solution

I went ahead and flagged this post as "Assumed Answered".  If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons.  This will make them visible and help other members of the community find solutions more easily.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

Thanks,
Matt

0 Kudos