I am trying to remove 9, but it still requires a 9 to dial out. the dial plan, it i delete the string 9NXX-NXX-XXXX it removes local calling.

[Anonymous]

I am trying to remove 9, but it still requires a 9 to dial out. the dial plan, it i delete the string 9NXX-NXX-XXXX it removes local calling.

I tried to follow:

The basic procedure is:

• evaluate if any other system numbers use the digit you want to use for an outside line
• adjust the system dial plan  (Voice > Dial Plan)
• adjust the phone dial plan (Voice > IP Phone Globals > Default Settings tab)
• adjust the trunk dial plan (Voice > Trunk Groups > select applicable trunk group > expand detailed view > Configure Advanced Templates button)
• add DNIS substitutions so the proper numbers are sent out the trunk to the PSTN (Voice > Trunk Accounts > select trunk > DNIS Substitution tab)

but it isn't working.

Firmware Version	R10.5.0.E
Part Number	1200796E1

[Anonymous]

I would recommend upgrading to at least R10.8 or later and follow this config guide:

https://supportforums.adtran.com/docs/DOC-6267

-Mark

[Anonymous]

10.8 would be nice, but we have 10.5.0. where do i remove the 9 from dialing out?

[Anonymous]

Our Tech Support doesn’t support R10.5 anymore:

https://supportforums.adtran.com/docs/DOC-7053

Thus we currently don’t support that application of removing the TAC prior to R10.8.

If you still want to remove the TAC, you will need to upgrade firmware.

Sorry for any inconvenience.

-Mark

[johnall203]

In the newer firmware you would make this kind of change from the GUI:  "Voice -> Trunk Accounts"  and select the trunk that the call would be going out on.  Then go down near the bottom and select the "DNIS Substitution" Tab.

So for a local call you would look like:  Match Number:  NXX-XXXX    and the Substitution Number:  9-NXX-XXXX

Local 10 digit would look like: Match Number:  NXX-NXX-XXXX  and the Substitution Number: 9-NXX-NXX-XXXX

-- In the GUI: "Voice -> Trunk Groups" options make sure the outbound trunk group is allowing these types of calls to go through it. Check the "Permission Template" to make sure.

Hope this helps.  JA

P.S. - This works under the default dial plans so if you modified them you may have to put them back.  Numbers put in the trunk group also have impact here as well.   If you are still having an issue I recommend doing a debug on the call - GUI: "Utilities -> Debug Unit" - Select options "sip stack - messages and voice - verbose"  

[Anonymous]

Dan,

I went ahead and flagged this post as "Assumed Answered". If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons. This will make them visible and help other members of the community find solutions more easily. If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

Thanks,

Jay

[Anonymous]

Your assumption is incorrect.

[Anonymous]

Dan, if you still have further questions, please let us know. Thanks

Jay