I am trying to remove 9, but it still requires a 9 to dial out. the dial plan, it i delete the string 9NXX-NXX-XXXX it removes local calling.
I tried to follow:
The basic procedure is:
but it isn't working.
I would recommend upgrading to at least R10.8 or later and follow this config guide:
10.8 would be nice, but we have 10.5.0. where do i remove the 9 from dialing out?
Our Tech Support doesn’t support R10.5 anymore:
Thus we currently don’t support that application of removing the TAC prior to R10.8.
If you still want to remove the TAC, you will need to upgrade firmware.
Sorry for any inconvenience.
In the newer firmware you would make this kind of change from the GUI: "Voice -> Trunk Accounts" and select the trunk that the call would be going out on. Then go down near the bottom and select the "DNIS Substitution" Tab.
So for a local call you would look like: Match Number: NXX-XXXX and the Substitution Number: 9-NXX-XXXX
Local 10 digit would look like: Match Number: NXX-NXX-XXXX and the Substitution Number: 9-NXX-NXX-XXXX
-- In the GUI: "Voice -> Trunk Groups" options make sure the outbound trunk group is allowing these types of calls to go through it. Check the "Permission Template" to make sure.
Hope this helps. JA
P.S. - This works under the default dial plans so if you modified them you may have to put them back. Numbers put in the trunk group also have impact here as well. If you are still having an issue I recommend doing a debug on the call - GUI: "Utilities -> Debug Unit" - Select options "sip stack - messages and voice - verbose"
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Your assumption is incorrect.
Dan, if you still have further questions, please let us know. Thanks