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yunotknowing
New Contributor

IP706 and older Netvanta 7100

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OK, I have a customer that has a Netvanta 7100 that was 2 years old with 12 IP706 phones.  Worked well until yesterday when we rebooted the device.  Then we could not get out of bootstrap.  Called Adtran and they told us there was a hardware issue and we had to send the unit in.

Well because this is a good customer of mine I called our Account Manager at Adtran and found another Adtran customer that had an older unit on his shelf that I could use till we get our customers repaired or replaced.

All went well until we tried to config the IP706 phones. Apparently, the older Netvanta doesnt have native support for the IP706.

My question is, how can I get these phones to work with this version of the Netvanta 7100 until our customer can get the permanent box back?

Here is the "sho ver" on the old Netvanta we are using to get us through this hurdle.

ADTRAN, Inc. OS version 14.01.00.E

  Checksum: 9CA468B1, built on Wed Nov 29 14:30:55 2006

  Upgrade key: 44a8e2a810893cdc242441c8c4830208

Boot ROM version 12.04.00

  Checksum: 2CE5, built on: Mon Jul 24 16:39:15 2006

Copyright (c) 1999-2006, ADTRAN, Inc.

Platform: NetVanta 7100, part number 1200796L1

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Anonymous
Not applicable

Re: IP706 and older Netvanta 7100

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yunotknowing wrote:



OK, I have a customer that has a Netvanta 7100 that was 2 years old with 12 IP706 phones.  Worked well until yesterday when we rebooted the device.  Then we could not get out of bootstrap.  Called Adtran and they told us there was a hardware issue and we had to send the unit in.



Well because this is a good customer of mine I called our Account Manager at Adtran and found another Adtran customer that had an older unit on his shelf that I could use till we get our customers repaired or replaced.



All went well until we tried to config the IP706 phones. Apparently, the older Netvanta doesnt have native support for the IP706.



My question is, how can I get these phones to work with this version of the Netvanta 7100 until our customer can get the permanent box back?



Here is the "sho ver" on the old Netvanta we are using to get us through this hurdle.



ADTRAN, Inc. OS version 14.01.00.E


  Checksum: 9CA468B1, built on Wed Nov 29 14:30:55 2006


  Upgrade key: 44a8e2a810893cdc242441c8c4830208


Boot ROM version 12.04.00


  Checksum: 2CE5, built on: Mon Jul 24 16:39:15 2006


Copyright (c) 1999-2006, ADTRAN, Inc.


Platform: NetVanta 7100, part number 1200796L1


The first thing would be to upgrade this system to at least A2.04. L1 part numbers are restricted past that version, but that will at least get you to support for those phones.

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Anonymous
Not applicable

Re: IP706 and older Netvanta 7100

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yunotknowing wrote:



OK, I have a customer that has a Netvanta 7100 that was 2 years old with 12 IP706 phones.  Worked well until yesterday when we rebooted the device.  Then we could not get out of bootstrap.  Called Adtran and they told us there was a hardware issue and we had to send the unit in.



Well because this is a good customer of mine I called our Account Manager at Adtran and found another Adtran customer that had an older unit on his shelf that I could use till we get our customers repaired or replaced.



All went well until we tried to config the IP706 phones. Apparently, the older Netvanta doesnt have native support for the IP706.



My question is, how can I get these phones to work with this version of the Netvanta 7100 until our customer can get the permanent box back?



Here is the "sho ver" on the old Netvanta we are using to get us through this hurdle.



ADTRAN, Inc. OS version 14.01.00.E


  Checksum: 9CA468B1, built on Wed Nov 29 14:30:55 2006


  Upgrade key: 44a8e2a810893cdc242441c8c4830208


Boot ROM version 12.04.00


  Checksum: 2CE5, built on: Mon Jul 24 16:39:15 2006


Copyright (c) 1999-2006, ADTRAN, Inc.


Platform: NetVanta 7100, part number 1200796L1


The first thing would be to upgrade this system to at least A2.04. L1 part numbers are restricted past that version, but that will at least get you to support for those phones.

View solution in original post

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yunotknowing
New Contributor

Re: IP706 and older Netvanta 7100

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Well, I have been waiting on the person from Adtran to send it to me for about 5 days now, since I cannot download it straight from the web.

Maybe you can point me in the write direction to download it?

yunotknowing
New Contributor

Re: IP706 and older Netvanta 7100

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Will I have to update the boot loader code as well at this time?

Anonymous
Not applicable

Re: IP706 and older Netvanta 7100

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do you have the ticket number?


yunotknowing wrote:



Well, I have been waiting on the person from Adtran to send it to me for about 5 days now, since I cannot download it straight from the web.





Maybe you can point me in the write direction to download it?


yunotknowing
New Contributor

Re: IP706 and older Netvanta 7100

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Service Request RQST00001574213


Matter of fact the original unit just shipped back to Adtran this morning for repairs. So this one is needed for about 3-4 weeks.

Anonymous
Not applicable

Re: IP706 and older Netvanta 7100

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I think it would be best to work this from the existing ticket. If the solution is more involved than an upgrade to A2.04, I'll post that here.