Inbound caller ID over PRI

[eugeneob]

Hi,

Is it possible to display a name for incoming call over a PRI? The customer has a number of agents with mobiles that I can add to their directory. I was hoping that this will show the directory name when an incoming call comes in but this does not appear to working.

Can you please advise?

Eugene

[Anonymous · Accepted solution]

Eugene,

Yes you can accomplish this.

I tested this on R10.8 by going to Voice > IP Phone Globals and then adding custom directory entries. When done, click the Save GLobal DIrectory button.

Then go to IP Phone Configs, select all the MAC configs, then go to Other Actions and select update directories.

What version AOS you running on your NV7100? There was some issues with Polycom phones in earlier releases that have been fixed.

Once way to check this is to view the MAC-directory.xml filein the CFLASH/Polycom folder after you have made the changes above to verify that the new entries have been saved to the file.

Let me know if you have any questions.

-Mark