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New Contributor

International Call Failing - Netvanta 7100 (t1 PRI)

Hello,

I am new to the forums.

Location: USA

Hardware: Netvanta 7100

Firmware Version: cFLASH NV7100A-A4-12-00-E.biz

T1 -> PRI

Enabled International Calling on the executive class of user, applied to all user accounts.

Dial Plan: 9-011-$    (9 to get outside line on this setup)

ISDN Num Templates: 011X$     No prefix   Type international plan E.164

Verified the number template is not on the non-permitted list, also this same setup works on another Netvanta 7100 that we have without a hitch. The phones are Polycom 32x/33x

ISP is informing me "Your PBX is sending us a 00 after the 11, this is causing the calls to fail routing. It should just be 01144, we are receiving 0110044##########

Any insight would be appreciated.

Regards,

Chris

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Honored Contributor
Honored Contributor

Re: International Call Failing - Netvanta 7100 (t1 PRI)

Specifically what is the user dialing? 00 is the "international call" prefix for much of Europe similar to 011 in the US. If your user is dialing 0110044, ask them to stop. If the PBX is doing it you can do a DNIS match and substitute on the trunk.

match 01100$ substitute 011$

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New Contributor

Re: International Call Failing - Netvanta 7100 (t1 PRI)

Jay,

I did exactly what you said, the ISP informed me the double 00's were not appearing anymore after doing this. My boss isn't satisfied with this as a final solution, but it got me through the failures. Thank you so much.

Regards,

Chris

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Honored Contributor
Honored Contributor

Re: International Call Failing - Netvanta 7100 (t1 PRI)

If your boss wants to drill down further, the cause is likely to be one of two things:

  1. Users are misdialing 011-00-country code-number
  2. PBX is set up for a European dialplan and is converting E.164 + into 00.
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New Contributor

Re: International Call Failing - Netvanta 7100 (t1 PRI)

E.164 is set, how do I correct the European dialplan?

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Honored Contributor
Honored Contributor

Re: International Call Failing - Netvanta 7100 (t1 PRI)

You need to determine if the extra "00" is being added by the user misdialing or the PBX programming, and reprogram the user or PBX as appropriate.