I am new to the forums.
Hardware: Netvanta 7100
Firmware Version: cFLASH NV7100A-A4-12-00-E.biz
T1 -> PRI
Enabled International Calling on the executive class of user, applied to all user accounts.
Dial Plan: 9-011-$ (9 to get outside line on this setup)
ISDN Num Templates: 011X$ No prefix Type international plan E.164
Verified the number template is not on the non-permitted list, also this same setup works on another Netvanta 7100 that we have without a hitch. The phones are Polycom 32x/33x
ISP is informing me "Your PBX is sending us a 00 after the 11, this is causing the calls to fail routing. It should just be 01144, we are receiving 0110044##########
Any insight would be appreciated.
Specifically what is the user dialing? 00 is the "international call" prefix for much of Europe similar to 011 in the US. If your user is dialing 0110044, ask them to stop. If the PBX is doing it you can do a DNIS match and substitute on the trunk.
match 01100$ substitute 011$
I did exactly what you said, the ISP informed me the double 00's were not appearing anymore after doing this. My boss isn't satisfied with this as a final solution, but it got me through the failures. Thank you so much.
If your boss wants to drill down further, the cause is likely to be one of two things:
You need to determine if the extra "00" is being added by the user misdialing or the PBX programming, and reprogram the user or PBX as appropriate.