marteeny,
Here are a couple of things to try:
1 - Make sure the voice-grouped trunk allows calls that match that pattern:
accept 1-NXX-NXX-XXXX cost 0
2 - Make sure the voice trunk the call is going out on does not have a DNIS substitution in place that is stripping the 1:
match dnis "1-NXX-NXX-XXXX" substitute "NXX-NXX-XXXX"
3 - If this is a PRI, you may want to try the instructions below modified from :
In the web interface go to Voice > System Setup > ISDN Num Templates and in the bottom box, click on the national dial plan with the prefix 1. Next, delete the prefix 1 and add that to the front of the Template: 1NXX-NXX-XXXX, and click add. That should allow the sending of the 1 out the PRI.
Thanks,
Matt
marteeny,
Here are a couple of things to try:
1 - Make sure the voice-grouped trunk allows calls that match that pattern:
accept 1-NXX-NXX-XXXX cost 0
2 - Make sure the voice trunk the call is going out on does not have a DNIS substitution in place that is stripping the 1:
match dnis "1-NXX-NXX-XXXX" substitute "NXX-NXX-XXXX"
3 - If this is a PRI, you may want to try the instructions below modified from :
In the web interface go to Voice > System Setup > ISDN Num Templates and in the bottom box, click on the national dial plan with the prefix 1. Next, delete the prefix 1 and add that to the front of the Template: 1NXX-NXX-XXXX, and click add. That should allow the sending of the 1 out the PRI.
Thanks,
Matt
It was #3. Thanks!
Great! I'm glad that resolved it. I will go ahead and mark this thread with a Correct Answer.
Thanks,
Matt