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Anonymous
Not applicable
‎04-17-2013 05:42 PM

Polycom Phone IP 335 does not register

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Hi,  I have a polycom phone IP 335 that will not register.  It has an ! mark on it.  I do see the mac address and extension on the phone.  I've attempted to generate new password at least 10 times.  I've even change the password to 1234.  Have anyone ran into this.  I've debug sip stack message and nothing happens.  Any help is appreciated.

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Anonymous
Not applicable
‎04-22-2013 10:22 AM

Re: Polycom Phone IP 335 does not register

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According to the phone config file, the phone should register to the VLAN 4 IP address of 10.10.30.1. However, there is no media-gateway setting on that interface. Please add "media-gateway ip primary" to that interface and retry.

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30 Replies
Anonymous
Not applicable
‎04-18-2013 08:27 AM

Re: Polycom Phone IP 335 does not register

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My first recommendation would be to factory default the phone by powering it off and then back on while holding down the 1, 3, 5, and 7 keys all at the same time.  When it prompts you for a password enter 456.  Another option would be to completely delete the phone configuration and rebuild it.  If that does not resolve the issue, can you reply with the output from a debug ip ftp-server on the NetVanta 7100 when the phone is booting up?  It may help to also see the configuration files for that specific phone. 

Is this a new phone out of the box, or from another system?  If it was working on this system before did the firmware or anything else change?

Thanks,

Matt

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Anonymous
Not applicable
‎04-18-2013 09:22 AM

Re: Polycom Phone IP 335 does not register

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This is actually a new phone out of the box.  I've did attempted to run debug ip ftp-server and nothing output.  The phone does boot up. 

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Anonymous
Not applicable
‎04-18-2013 09:25 AM

Re: Polycom Phone IP 335 does not register

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Did you try the factory default procedure outlined above?  If that does not help I would check the DHCP settings next.

Thanks,

Matt

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Anonymous
Not applicable
‎04-18-2013 12:05 PM

Re: Polycom Phone IP 335 does not register

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Hi Matt.  I've just factory default again just now.  I've check the dhcp setting, I think it looks good.  I've ran a debug ip ftp server and got some error.  I've also ran debug sip user registration.  Looks like it's not even attempting to register.  Can you help me look at the log files?

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Anonymous
Not applicable
‎04-18-2013 12:05 PM

Re: Polycom Phone IP 335 does not register

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LDR_7100_2#debug ip ftp

LDR_7100_2#debug ip ftp-server

LDR_7100_2#debug sip stack mess

LDR_7100_2#debug sip stack messages

LDR_7100_2#debug sip user

LDR_7100_2#debug sip user-registration

LDR_7100_2#

2013.02.04 22:16:31 INTERFACE_STATUS.eth 0/14 changed state to down

2013.02.04 22:16:38 INTERFACE_STATUS.eth 0/14 changed state to up

2013.02.04 22:16:41 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:16:41 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:16:41 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:16:41 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:16:41 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:16:42 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:16:42 IP.FTP_SERVER (SIZE) Command successful '2345-12365-001.bootrom.ld'  606164 bytes.

2013.02.04 22:16:42 IP.FTP_SERVER BINARY data connection for '2345-12365-001.bootrom.ld' on VRF: -DEFAULT-.

2013.02.04 22:16:42 IP.FTP_SERVER (RETR) 'BINARY' transfer failed on VRF: -DEFAULT-.

2013.02.04 22:16:43 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:16:43 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:16:43 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:16:43 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:16:43 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:16:44 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:16:44 IP.FTP_SERVER (SIZE) Command successful '0004f2a84352.cfg'  778 bytes.

2013.02.04 22:16:44 IP.FTP_SERVER BINARY data connection for '0004f2a84352.cfg' on VRF: -DEFAULT-.

2013.02.04 22:16:44 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

2013.02.04 22:16:45 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:16:45 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:16:45 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:16:45 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:16:46 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.

2013.02.04 22:16:46 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:16:46 IP.FTP_SERVER (SIZE) Command successful '2345-12365-001.sip.ld'  2552625 bytes.

2013.02.04 22:16:46 IP.FTP_SERVER BINARY data connection for '2345-12365-001.sip.ld' on VRF: -DEFAULT-.

2013.02.04 22:16:47 IP.FTP_SERVER (RETR) 'BINARY' transfer failed on VRF: -DEFAULT-.

2013.02.04 22:16:52 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:16:52 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:16:53 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:16:53 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:16:53 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:16:53 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:16:53 IP.FTP_SERVER BINARY data connection for '0004f2a84352-boot.log' on VRF: -DEFAULT-.

2013.02.04 22:16:54 IP.FTP_SERVER (STOR) BINARY transfer of '0004f2a84352-boot.log' complete.

2013.02.04 22:16:57 INTERFACE_STATUS.eth 0/14 changed state to down

2013.02.04 22:17:01 INTERFACE_STATUS.eth 0/14 changed state to up

2013.02.04 22:17:16 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:16 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:16 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:17 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:17 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:17:17 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:17 IP.FTP_SERVER (SIZE) Command successful '2345-12365-001.bootrom.ld'  606164 bytes.

2013.02.04 22:17:17 IP.FTP_SERVER BINARY data connection for '2345-12365-001.bootrom.ld' on VRF: -DEFAULT-.

2013.02.04 22:17:18 IP.FTP_SERVER (RETR) 'BINARY' transfer failed on VRF: -DEFAULT-.

2013.02.04 22:17:18 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:18 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:18 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:19 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:19 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:17:19 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:19 IP.FTP_SERVER (SIZE) Command successful '0004f2a84352.cfg'  778 bytes.

2013.02.04 22:17:19 IP.FTP_SERVER BINARY data connection for '0004f2a84352.cfg' on VRF: -DEFAULT-.

2013.02.04 22:17:20 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

2013.02.04 22:17:20 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:20 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:21 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:21 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:21 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.

2013.02.04 22:17:21 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:21 IP.FTP_SERVER (SIZE) Command successful '2345-12365-001.sip.ld'  2552625 bytes.

2013.02.04 22:17:22 IP.FTP_SERVER BINARY data connection for '2345-12365-001.sip.ld' on VRF: -DEFAULT-.

2013.02.04 22:17:22 IP.FTP_SERVER (CWD) Directory changed to '/'.

2013.02.04 22:17:22 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:22 IP.FTP_SERVER (RETR) 'BINARY' transfer failed on VRF: -DEFAULT-.

2013.02.04 22:17:22 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,238) on VRF: -DEFAULT-.

2013.02.04 22:17:22 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:23 IP.FTP_SERVER (SIZE) Command successful 'polycomboot.cfg'  815 bytes.

2013.02.04 22:17:23 IP.FTP_SERVER BINARY data connection for 'polycomboot.cfg' on VRF: -DEFAULT-.

2013.02.04 22:17:23 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

2013.02.04 22:17:23 IP.FTP_SERVER (CWD) Directory changed to '/'.

2013.02.04 22:17:23 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:24 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,239) on VRF: -DEFAULT-.

2013.02.04 22:17:24 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:24 IP.FTP_SERVER (SIZE) Command successful 'customer-sip.cfg'  119 bytes.

2013.02.04 22:17:24 IP.FTP_SERVER BINARY data connection for 'customer-sip.cfg' on VRF: -DEFAULT-.

2013.02.04 22:17:24 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

2013.02.04 22:17:25 IP.FTP_SERVER (CWD) Directory changed to '/'.

2013.02.04 22:17:25 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:25 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,240) on VRF: -DEFAULT-.

2013.02.04 22:17:25 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:25 IP.FTP_SERVER (SIZE) Command successful 'adtran-sip_41x.cfg'  19793 bytes.

2013.02.04 22:17:26 IP.FTP_SERVER BINARY data connection for 'adtran-sip_41x.cfg' on VRF: -DEFAULT-.

2013.02.04 22:17:26 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

2013.02.04 22:17:26 IP.FTP_SERVER (CWD) Directory changed to '/'.

2013.02.04 22:17:26 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:27 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,241) on VRF: -DEFAULT-.

2013.02.04 22:17:27 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:27 IP.FTP_SERVER (SIZE) Command successful 'customer-sip-0004f2a84352.cfg'  136 bytes.

2013.02.04 22:17:27 IP.FTP_SERVER BINARY data connection for 'customer-sip-0004f2a84352.cfg' on VRF: -DEFAULT-.

2013.02.04 22:17:27 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

2013.02.04 22:17:28 IP.FTP_SERVER (CWD) Directory changed to '/'.

2013.02.04 22:17:28 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:28 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,242) on VRF: -DEFAULT-.

2013.02.04 22:17:28 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:28 IP.FTP_SERVER (SIZE) Command successful 'customer-sip-spip331.cfg'  121 bytes.

2013.02.04 22:17:29 IP.FTP_SERVER BINARY data connection for 'customer-sip-spip331.cfg' on VRF: -DEFAULT-.

2013.02.04 22:17:29 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

2013.02.04 22:17:29 IP.FTP_SERVER (CWD) Directory changed to '/'.

2013.02.04 22:17:29 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:29 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,243) on VRF: -DEFAULT-.

2013.02.04 22:17:30 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:30 IP.FTP_SERVER (SIZE) Command successful '3451-0004f2a84352.cfg'  769 bytes.

2013.02.04 22:17:30 IP.FTP_SERVER BINARY data connection for '3451-0004f2a84352.cfg' on VRF: -DEFAULT-.

2013.02.04 22:17:30 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

2013.02.04 22:17:31 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:31 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:31 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:31 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:32 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:17:32 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:32 IP.FTP_SERVER (SIZE) Cannot read '0004f2a84352-phone.cfg'.

2013.02.04 22:17:32 IP.FTP_SERVER (RETR) Cannot read '0004f2a84352-phone.cfg' on VRF: -DEFAULT-

2013.02.04 22:17:33 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:33 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:34 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:34 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:34 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:17:34 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:34 IP.FTP_SERVER (SIZE) Cannot read '000000000000-license.cfg'.

2013.02.04 22:17:35 IP.FTP_SERVER (RETR) Cannot read '000000000000-license.cfg' on VRF: -DEFAULT-

2013.02.04 22:17:35 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:35 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:35 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:36 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:36 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:17:36 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:36 IP.FTP_SERVER (SIZE) Cannot read '0004f2a84352-license.cfg'.

2013.02.04 22:17:36 IP.FTP_SERVER (RETR) Cannot read '0004f2a84352-license.cfg' on VRF: -DEFAULT-

2013.02.04 22:17:37 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:37 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:37 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:38 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:38 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:17:38 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:38 IP.FTP_SERVER (SIZE) Command successful '0004f2a84352-directory.xml'  206 bytes.

2013.02.04 22:17:38 IP.FTP_SERVER BINARY data connection for '0004f2a84352-directory.xml' on VRF: -DEFAULT-.

2013.02.04 22:17:39 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

2013.02.04 22:17:40 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:40 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:40 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:40 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:40 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:17:40 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:41 IP.FTP_SERVER (SIZE) Command successful '000000000000-directory.xml'  183 bytes.

2013.02.04 22:17:41 IP.FTP_SERVER BINARY data connection for '000000000000-directory.xml' on VRF: -DEFAULT-.

2013.02.04 22:17:41 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

2013.02.04 22:17:46 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:46 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:46 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:46 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:46 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:46 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:47 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:47 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:47 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:17:47 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.

2013.02.04 22:17:47 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:47 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:47 IP.FTP_SERVER (SIZE) Command successful 'SoundPointIPWelcome.wav'  95926 bytes.

2013.02.04 22:17:47 IP.FTP_SERVER (SIZE) Command successful '0004f2a84352-app.log'  112370 bytes.

2013.02.04 22:17:47 IP.FTP_SERVER BINARY data connection for '0004f2a84352-app.log' on VRF: -DEFAULT-.

2013.02.04 22:17:47 IP.FTP_SERVER BINARY data connection for 'SoundPointIPWelcome.wav' on VRF: -DEFAULT-.

2013.02.04 22:17:48 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

2013.02.04 22:17:48 IP.FTP_SERVER (APPE) BINARY transfer of '0004f2a84352-app.log' complete.

2013.02.04 22:17:49 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:49 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:49 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:49 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:49 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.

2013.02.04 22:17:49 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:50 IP.FTP_SERVER (SIZE) Command successful 'Doorbell-1-Hi.wav'  191376 bytes.

2013.02.04 22:17:50 IP.FTP_SERVER BINARY data connection for 'Doorbell-1-Hi.wav' on VRF: -DEFAULT-.

2013.02.04 22:17:51 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.

2013.02.04 22:17:51 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:51 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:51 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:51 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:52 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:17:52 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:52 IP.FTP_SERVER (SIZE) Cannot read 'Sample-1.wav'.

2013.02.04 22:17:52 IP.FTP_SERVER (RETR) Cannot read 'Sample-1.wav' on VRF: -DEFAULT-

2013.02.04 22:17:53 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:53 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:53 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:53 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:53 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:17:54 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:54 IP.FTP_SERVER (SIZE) Cannot read 'Sample-2.wav'.

2013.02.04 22:17:54 IP.FTP_SERVER (RETR) Cannot read 'Sample-2.wav' on VRF: -DEFAULT-

2013.02.04 22:17:54 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:55 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:55 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:55 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:55 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:17:55 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:56 IP.FTP_SERVER (SIZE) Cannot read 'Sample-3.wav'.

2013.02.04 22:17:56 IP.FTP_SERVER (RETR) Cannot read 'Sample-3.wav' on VRF: -DEFAULT-

2013.02.04 22:17:56 IP.FTP_SERVER (USER) Password required for 'polycomftp'.

2013.02.04 22:17:56 IP.FTP_SERVER (USER) User 'polycomftp' logged in.

2013.02.04 22:17:57 IP.FTP_SERVER (PWD) '/' is current directory.

2013.02.04 22:17:57 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.

2013.02.04 22:17:57 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.

2013.02.04 22:17:57 IP.FTP_SERVER (TYPE) Type is set to I.

2013.02.04 22:17:57 IP.FTP_SERVER (SIZE) Cannot read 'Sample-4.wav'.

2013.02.04 22:17:58 IP.FTP_SERVER (RETR) Cannot read 'Sample-4.wav' on VRF: -DEFAULT-

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Anonymous
Not applicable
‎04-18-2013 01:19 PM

Re: Polycom Phone IP 335 does not register

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What firmware you running in the 7100?

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Anonymous
Not applicable
‎04-18-2013 01:26 PM

Re: Polycom Phone IP 335 does not register

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Latest one 10.7?

Sent from my iPhone

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Anonymous
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‎04-18-2013 01:41 PM

Re: Polycom Phone IP 335 does not register

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Under Voice > IP Phone Globals > Boot Settings Tab > Phone Firmware Tab, what do you have your ADTRAN/Polycom IP 335 version set to?

From the debug it looks like you have it set to 4.1.X, it needs to be set to 4.0.X, that is the latest 335 firmware on the ADTRAN website.

Did you download the firmware from the website and load it on the 7100 CFLASH/ADTRAN/ folder?

-Mark

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Anonymous
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‎04-18-2013 01:52 PM

Re: Polycom Phone IP 335 does not register

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I've tried 4.0 phone boots up and say incompatible. Yes download from Adtran.

Sent from my iPhone

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Anonymous
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‎04-18-2013 01:58 PM

Re: Polycom Phone IP 335 does not register

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Did you download  the 4.4.0B Boot Upgrader under the download section for the IP 335 phone?

More info:

https://supportforums.adtran.com/docs/DOC-6118

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Anonymous
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‎04-18-2013 03:47 PM

Re: Polycom Phone IP 335 does not register

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Mark,

I follow the instruction now it's just boot and reboot.  Here is the debug.  Never made it to attempt sip registration.  It looks like it stop at 0004f2a84352-boot.log complete, then dhcp all over again.

2013.02.05 01:57:39 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 01:57:39 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 01:57:39 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 01:57:39 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 01:57:40 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.
2013.02.05 01:57:40 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 01:57:40 IP.FTP_SERVER (SIZE) Command successful '0004f2a84352.cfg'  749 bytes.
2013.02.05 01:57:40 IP.FTP_SERVER BINARY data connection for '0004f2a84352.cfg' on VRF: -DEFAULT-.
2013.02.05 01:57:40 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.
2013.02.05 01:57:41 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 01:57:41 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 01:57:41 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 01:57:42 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 01:57:42 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.
2013.02.05 01:57:42 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 01:57:42 IP.FTP_SERVER (SIZE) Command successful '2345-12365-001.sip.ld'  2552625 bytes.
2013.02.05 01:57:42 IP.FTP_SERVER BINARY data connection for '2345-12365-001.sip.ld' on VRF: -DEFAULT-.
2013.02.05 01:57:43 IP.FTP_SERVER (RETR) 'BINARY' transfer failed on VRF: -DEFAULT-.
2013.02.05 01:57:48 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 01:57:48 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 01:57:49 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 01:57:49 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 01:57:49 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.
2013.02.05 01:57:49 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 01:57:49 IP.FTP_SERVER BINARY data connection for '0004f2a84352-boot.log' on VRF: -DEFAULT-.
2013.02.05 01:57:50 IP.FTP_SERVER (STOR) BINARY transfer of '0004f2a84352-boot.log' complete.2013.02.05 01:58:36 DHCP.SERVER Processing Discover Message (Xid = ca00fff3) on 10.10.30.0/255.255.255.0 from 00:04:F2:A8:43:52
2013.02.05 01:58:36 DHCP.SERVER Offering IP Address 10.10.30.3 to 00:04:F2:A8:43:52
2013.02.05 01:58:36 DHCP.SERVER Server sent an Offer to the client
2013.02.05 01:58:37 DHCP.SERVER Processing Request Message (Xid = ca00fff3) on 10.10.30.0/255.255.255.0 from 00:04:F2:A8:43:52
2013.02.05 01:58:37 DHCP.SERVER Server sent an Ack to the client

2013.02.05 02:00:43 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 02:00:43 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 02:00:44 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 02:00:44 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 02:00:44 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.
2013.02.05 02:00:44 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 02:00:44 IP.FTP_SERVER (SIZE) Command successful '0004f2a84352.cfg'  749 bytes.
2013.02.05 02:00:45 IP.FTP_SERVER BINARY data connection for '0004f2a84352.cfg' on VRF: -DEFAULT-.
2013.02.05 02:00:45 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.
2013.02.05 02:00:46 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 02:00:46 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 02:00:46 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 02:00:46 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 02:00:46 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.
2013.02.05 02:00:46 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 02:00:47 IP.FTP_SERVER (SIZE) Command successful '2345-12365-001.sip.ld'  2552625 bytes.
2013.02.05 02:00:47 IP.FTP_SERVER BINARY data connection for '2345-12365-001.sip.ld' on VRF: -DEFAULT-.
2013.02.05 02:00:47 IP.FTP_SERVER (RETR) 'BINARY' transfer failed on VRF: -DEFAULT-.
2013.02.05 02:00:53 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 02:00:53 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 02:00:53 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 02:00:53 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 02:00:53 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.
2013.02.05 02:00:54 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 02:00:54 IP.FTP_SERVER BINARY data connection for '0004f2a84352-boot.log' on VRF: -DEFAULT-.
2013.02.05 02:00:55 IP.FTP_SERVER (STOR) BINARY transfer of '0004f2a84352-boot.log' complete.

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Anonymous
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‎04-18-2013 04:05 PM

Re: Polycom Phone IP 335 does not register

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Are you sure this is a IP 335? The firmware it is requesting is 2345-12365-001.sip.ld which is for the IP 331 not the 335

If it is the 331 you will need to load the separate app code and bootrom upgrader for that model. and then add it to the phone firmware tab

please confirm what phone model you actually have and what files you have actually uploaded to the 7100.

-Mark

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Anonymous
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‎04-18-2013 04:07 PM

Re: Polycom Phone IP 335 does not register

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I have 1 ip 335 and 1 ip 331.  the debug here is for ip 331.  I will run the debug for ip 335 for you here shortly.

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Anonymous
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‎04-18-2013 04:09 PM

Re: Polycom Phone IP 335 does not register

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please list the steps you did for updating the firmware for the phones and the bootrom.

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Anonymous
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‎04-18-2013 04:24 PM

Re: Polycom Phone IP 335 does not register

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For IP Phone 331.  I went to adtran.com, download the software 4.4.0B Boot Upgrader.

log into adtran http://10.10.30.1/admin

voice, ip phone global, boot setting phone firmwae, browse to the folder that I've extracted - Polycom_IP_331_4.4.0B_bootrom_upgrader - then to the file  2345-12365-001.bootrom.ld, click open, then upload.

I then download the folder Polycom_IP_331_4.0.2RevB_SIP.  extract it.  then went to voice, ip phone global, boot setting phone firmware, browse to the folder that I've extracted - Polycom_IP_331_4.0.2_RevB_SIP, then the file 2345-12365-001.sip.ld, then upload

Did I do anyting wrong?

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Anonymous
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‎04-18-2013 09:32 PM

Re: Polycom Phone IP 335 does not register

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This is so frustrating!!! Anyways, I have the debug log from IP 335.  Maybe someone can shed some light on it for me.  Thanks much!

Looks like to me the phone is not attempting to register.  Maybe this firmware is not correct?  Maybe I'm really off.  I've tried so many things at this point I wish I can just manual every phone with ip address, user name, and password.

2013.02.05 07:43:22 DHCP.SERVER Offering IP Address 10.10.30.2 to 00:04:F2:43:C4:41
2013.02.05 07:43:22 DHCP.SERVER Server sent an Offer to the client
2013.02.05 07:43:23 DHCP.SERVER Processing Request Message (Xid = 4977f156) on 10.10.30.0/255.255.255.0 from 00:04:F2:43:C4:41
2013.02.05 07:43:23 DHCP.SERVER Server sent an Ack to the client

2013.02.05 07:43:24 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 07:43:24 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 07:43:24 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 07:43:24 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 07:43:24 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 07:43:24 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 07:43:25 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 07:43:25 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 07:43:25 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.
2013.02.05 07:43:25 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.
2013.02.05 07:43:25 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 07:43:25 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 07:43:25 IP.FTP_SERVER (SIZE) Command successful '0004f243c441-directory.xml'  206 bytes.
2013.02.05 07:43:25 IP.FTP_SERVER (SIZE) Command successful 'SoundPointIPWelcome.wav'  95926 bytes.
2013.02.05 07:43:25 IP.FTP_SERVER BINARY data connection for '0004f243c441-directory.xml' on VRF: -DEFAULT-.
2013.02.05 07:43:25 IP.FTP_SERVER BINARY data connection for 'SoundPointIPWelcome.wav' on VRF: -DEFAULT-.
2013.02.05 07:43:26 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.
2013.02.05 07:43:26 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.
2013.02.05 07:43:26 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 07:43:26 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 07:43:26 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 07:43:26 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 07:43:27 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 07:43:27 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 07:43:27 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,237) on VRF: -DEFAULT-.
2013.02.05 07:43:27 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 07:43:27 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 07:43:27 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 07:43:27 IP.FTP_SERVER (SIZE) Command successful '0004f243c441.cfg'  774 bytes.
2013.02.05 07:43:27 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.
2013.02.05 07:43:27 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 07:43:27 IP.FTP_SERVER BINARY data connection for '0004f243c441.cfg' on VRF: -DEFAULT-.
2013.02.05 07:43:28 IP.FTP_SERVER (SIZE) Command successful 'Doorbell-1-Hi.wav'  191376 bytes.
2013.02.05 07:43:28 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.
2013.02.05 07:43:28 IP.FTP_SERVER BINARY data connection for 'Doorbell-1-Hi.wav' on VRF: -DEFAULT-.
2013.02.05 07:43:28 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 07:43:28 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 07:43:28 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.
2013.02.05 07:43:29 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 07:43:29 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 07:43:29 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,181) on VRF: -DEFAULT-.
2013.02.05 07:43:29 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 07:43:29 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 07:43:29 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 07:43:29 IP.FTP_SERVER (SIZE) Command successful '2345-12375-001.sip.ld'  4473280 bytes.
2013.02.05 07:43:29 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 07:43:30 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 07:43:30 IP.FTP_SERVER BINARY data connection for '2345-12375-001.sip.ld' on VRF: -DEFAULT-.
2013.02.05 07:43:30 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.
2013.02.05 07:43:30 IP.FTP_SERVER (RETR) 'BINARY' transfer failed on VRF: -DEFAULT-.
2013.02.05 07:43:30 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,238) on VRF: -DEFAULT-.
2013.02.05 07:43:30 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 07:43:31 IP.FTP_SERVER (SIZE) Cannot read 'Sample-1.wav'.
2013.02.05 07:43:31 IP.FTP_SERVER (SIZE) Command successful 'polycomboot.cfg'  815 bytes.
2013.02.05 07:43:31 IP.FTP_SERVER (RETR) Cannot read 'Sample-1.wav' on VRF: -DEFAULT-
2013.02.05 07:43:31 IP.FTP_SERVER BINARY data connection for 'polycomboot.cfg' on VRF: -DEFAULT-.
2013.02.05 07:43:31 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.
2013.02.05 07:43:31 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 07:43:31 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,239) on VRF: -DEFAULT-.
2013.02.05 07:43:31 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 07:43:31 IP.FTP_SERVER (SIZE) Command successful 'customer-sip.cfg'  119 bytes.
2013.02.05 07:43:32 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 07:43:32 IP.FTP_SERVER BINARY data connection for 'customer-sip.cfg' on VRF: -DEFAULT-.
2013.02.05 07:43:32 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 07:43:32 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.
2013.02.05 07:43:32 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.
2013.02.05 07:43:32 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,240) on VRF: -DEFAULT-.
2013.02.05 07:43:32 IP.FTP_SERVER (SIZE) Command successful 'customer-sip-0004f243c441.cfg'  136 bytes.
2013.02.05 07:43:32 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 07:43:32 IP.FTP_SERVER (SIZE) Cannot read 'Sample-2.wav'.
2013.02.05 07:43:32 IP.FTP_SERVER BINARY data connection for 'customer-sip-0004f243c441.cfg' on VRF: -DEFAULT-.
2013.02.05 07:43:33 IP.FTP_SERVER (RETR) Cannot read 'Sample-2.wav' on VRF: -DEFAULT-
2013.02.05 07:43:33 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.
2013.02.05 07:43:33 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,241) on VRF: -DEFAULT-.
2013.02.05 07:43:33 IP.FTP_SERVER (SIZE) Command successful 'customer-sip-spip335.cfg'  121 bytes.
2013.02.05 07:43:33 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 07:43:33 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 07:43:33 IP.FTP_SERVER BINARY data connection for 'customer-sip-spip335.cfg' on VRF: -DEFAULT-.
2013.02.05 07:43:33 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 07:43:33 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.
2013.02.05 07:43:34 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 07:43:34 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,242) on VRF: -DEFAULT-.
2013.02.05 07:43:34 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.
2013.02.05 07:43:34 IP.FTP_SERVER (SIZE) Command successful '3450-0004f243c441.cfg'  761 bytes.
2013.02.05 07:43:34 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 07:43:34 IP.FTP_SERVER BINARY data connection for '3450-0004f243c441.cfg' on VRF: -DEFAULT-.
2013.02.05 07:43:34 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.
2013.02.05 07:43:34 IP.FTP_SERVER (SIZE) Cannot read 'Sample-3.wav'.
2013.02.05 07:43:34 IP.FTP_SERVER (RETR) Cannot read 'Sample-3.wav' on VRF: -DEFAULT-
2013.02.05 07:43:35 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,243) on VRF: -DEFAULT-.
2013.02.05 07:43:35 IP.FTP_SERVER (SIZE) Command successful 'adtran-sip_40x.cfg'  19793 bytes.
2013.02.05 07:43:35 IP.FTP_SERVER BINARY data connection for 'adtran-sip_40x.cfg' on VRF: -DEFAULT-.
2013.02.05 07:43:35 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 07:43:35 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 07:43:35 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 07:43:35 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.
2013.02.05 07:43:35 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 07:43:36 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.
2013.02.05 07:43:36 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,244) on VRF: -DEFAULT-.
2013.02.05 07:43:36 IP.FTP_SERVER (SIZE) Cannot read '0004f243c441-phone.cfg'.
2013.02.05 07:43:36 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 07:43:36 IP.FTP_SERVER (RETR) Cannot read '0004f243c441-phone.cfg' on VRF: -DEFAULT-
2013.02.05 07:43:36 IP.FTP_SERVER (SIZE) Cannot read 'Sample-4.wav'.
2013.02.05 07:43:36 IP.FTP_SERVER (RETR) Cannot read 'Sample-4.wav' on VRF: -DEFAULT-
2013.02.05 07:43:36 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,19,245) on VRF: -DEFAULT-.
2013.02.05 07:43:36 IP.FTP_SERVER (SIZE) Command successful '0004f243c441-web.cfg'  232 bytes.
2013.02.05 07:43:37 IP.FTP_SERVER BINARY data connection for '0004f243c441-web.cfg' on VRF: -DEFAULT-.
2013.02.05 07:43:37 IP.FTP_SERVER (RETR) 'BINARY' transfer complete on VRF: -DEFAULT-.
2013.02.05 07:43:37 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 07:43:38 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 07:43:38 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 07:43:38 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 07:43:38 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.
2013.02.05 07:43:38 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 07:43:39 IP.FTP_SERVER (SIZE) Cannot read '000000000000-license.cfg'.
2013.02.05 07:43:39 IP.FTP_SERVER (RETR) Cannot read '000000000000-license.cfg' on VRF: -DEFAULT-
2013.02.05 07:43:39 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 07:43:39 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 07:43:40 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 07:43:40 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 07:43:40 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.
2013.02.05 07:43:40 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 07:43:40 IP.FTP_SERVER (SIZE) Cannot read '0004f243c441-license.cfg'.
2013.02.05 07:43:41 IP.FTP_SERVER (RETR) Cannot read '0004f243c441-license.cfg' on VRF: -DEFAULT-
2013.02.05 07:43:41 IP.FTP_SERVER (USER) Password required for 'polycomftp'.
2013.02.05 07:43:41 IP.FTP_SERVER (USER) User 'polycomftp' logged in.
2013.02.05 07:43:41 IP.FTP_SERVER (PWD) '/' is current directory.
2013.02.05 07:43:42 IP.FTP_SERVER (CWD) Directory changed to 'Polycom'.
2013.02.05 07:43:42 IP.FTP_SERVER (PASV) Entering Passive Mode (10,10,30,1,20,81) on VRF: -DEFAULT-.
2013.02.05 07:43:42 IP.FTP_SERVER (TYPE) Type is set to I.
2013.02.05 07:43:42 IP.FTP_SERVER (SIZE) Command successful '0004f243c441-app.log'  46086 bytes.
2013.02.05 07:43:42 IP.FTP_SERVER BINARY data connection for '0004f243c441-app.log' on VRF: -DEFAULT-.
2013.02.05 07:43:43 IP.FTP_SERVER (APPE) BINARY transfer of '0004f243c441-app.log' complete.

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Anonymous
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‎04-19-2013 08:34 AM

Re: Polycom Phone IP 335 does not register

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touristsis

I think you are very close to a solution for this device.

The phone looks to be downloading every file correctly from this output. Please provide the "0004f243c441-app.log" and "3450-0004f243c441.cfg" files from the Polycom directory in CFLASH.  An FTP client can be used to connect to the NV7100 and retrieve these files.  Also please send the current NV7100 configuration.  With these files I should be able to confirm that the SIP authentication password on the NV7100 matches what is being sent to the IP phone.  The steps you listed above for upgrading the IP 331 were correct for upgrading to firmware version 4.0.2b.

Thanks,

Charles

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Anonymous
Not applicable
‎04-19-2013 08:35 AM

Re: Polycom Phone IP 335 does not register

Jump to solution

Not sure if this will help, but this is the log I'm getting from the polycom web interface.  Apps and Boot

******
APP

000037.628|so   |4|03|Tone: Tried to add a chordset to a tone of type 2.
000037.628|so   |4|03|Tone: Tried to add silence to a tone of type 2.
000037.628|so   |4|03|Tone: Tried to add an offset to a tone of type 2.
000037.628|so   |4|03|Tone: Tried to end a tone of type 2.
000037.630|so   |4|03|Core Audio: Instruction 2 of sound effect Message waiting is out of range
000037.630|so   |4|03|Core Audio: Instruction 3 of sound effect Message waiting is out of range
000037.642|cfg  |*|03|Prm|Restarting because of parameter change
000037.654|app1 |6|03|Manual Restart
000037.674|cfg  |*|03|Prov|Setting device parameters from configuration files.
000037.700|cfg  |*|03|Prov|Finished updating configuration
000037.716|so   |4|03|File name is /rfs0/SoundPointIPWelcome.wav
000037.728|so   |4|03|File name is /rfs0/Doorbell-1-Hi.wav
000038.108|so   |*|03|SoNcasC::procMsg: Client service shutdown complete
000039.488|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-1.wav' is not present
000039.496|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-1.wav, errno 0x380003.
000041.280|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-2.wav' is not present
000041.292|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-2.wav, errno 0x380003.
000042.108|wdog |*|03|Watchdog Expired: tSupObjs
000005.784|log  |*|03|---------- Initial log entry ----------
000005.786|so   |*|03|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=B Region=
000005.786|so   |*|03|Platform: Interface    eth0 MAC=0004f243c441
000005.786|so   |*|03|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000005.786|so   |*|03|Platform: Updater=5.0.2.12692 08-Mar-12 09:57
000005.786|so   |*|03|Application, main: Label=SIP, Version=Mink 4.0.2.11307 21-Mar-12 12:33
000005.786|so   |*|03|Application, main: P/N=3150-11530-402
000005.786|rdisk|*|03|RAM disk created, size: 4,194,304 bytes
000005.788|ocsp |*|03|O.C.S.P. Enabled = 0
000005.788|tls  |*|03|Initial log entry. Current logging level 4
000005.824|pmt  |*|03|Initial log entry. Current logging level 4
000005.826|wdog |*|03|Initial log entry. Current logging level 4
000005.826|ethf |*|03|Initial log entry. Current logging level 4
000005.826|hw   |*|03|Initial log entry. Current logging level 4
000005.826|ares |*|03|Initial log entry. Current logging level 4
000005.826|dns  |*|03|Initial log entry. Current logging level 4
000005.826|cfg  |*|03|Initial log entry. Current logging level 4
000005.828|dot1x|*|03|Initial log entry. Current logging level 4
000005.832|cfg  |5|03|RT|Error installing DHCP event hook.
000005.888|lic  |*|03|Initial log entry. Current logging level 4
000005.888|lic  |4|03|cfgCfsFlashKeyScratchLoad: key is blank
000005.928|curl |*|03|Initial log entry. Current logging level 4
000005.928|utilm|*|03|Initial log entry. Current logging level 4
000005.928|copy |*|03|Initial log entry. Current logging level 4
000005.928|rtos |*|03|Initial log entry. Current logging level 4
000005.930|sec  |*|03|Initial log entry. Current logging level 4
000005.932|so   |*|03|Configuration files: polycomboot.cfg, customer-sip.cfg, customer-sip-0004f243c441.cfg, customer-sip-spip335.cfg, 3450-0004f243c441.cfg, adtran-sip_40x.cfg
000005.932|so   |*|03|Configuration file "polycomboot.cfg" SHA1 digest: C72970CECB508955968DE03CB68CB1496665C2A9
000005.932|so   |*|03|Configuration file "customer-sip.cfg" SHA1 digest: 8C6301E77E1B792B31CCE7BFE53A36ABDB9B1DAF
000005.932|so   |*|03|Configuration file "customer-sip-0004f243c441.cfg" SHA1 digest: 0322CCB88B5ED196388CC707442EA58F467C72E3
000005.932|so   |*|03|Configuration file "customer-sip-spip335.cfg" SHA1 digest: E04DE06AEFAA84540EC86A874C83E8AF6820F2C4
000005.932|so   |*|03|Configuration file "3450-0004f243c441.cfg" SHA1 digest: 66240323ED01A8FA4F341D13D02F3B4E1FAFC649
000005.932|so   |*|03|Configuration file "adtran-sip_40x.cfg" SHA1 digest: D1FB53584E61FDEFCF61022C7E4F251002B4C33B
000005.932|cfg  |4|03|Prm|Configuration file(s) statistics: 2 parameters were invalid and could not be interpreted.
000005.932|cfg  |4|03|Prm|Configuration file(s) statistics: 0 parameter values were used but were out of range. 1 were invalid and ignored.
000005.984|log  |*|03|Log render level set to 1
000006.140|srtp |*|03|Initial log entry. Current logging level 4
000006.142|res  |*|03|Initial log entry. Current logging level 4
000006.144|httpa|*|03|Initial log entry. Current logging level 4
000006.144|lldp |*|03|Initial log entry. Current logging level 4
000006.144|cdp  |*|03|Initial log entry. Current logging level 4
000006.146|sys  |*|03|Initial log entry. Current logging level 4
000006.186|ssps |*|03|Initial log entry. Current logging level 4
000008.514|so   |*|03|System Info Reports:
000008.514|so   |*|03|    CPU is TNETV1055/C55x, rev 2 running at 150.000MHz with memory at 125.000MHz.
000008.514|so   |*|03|    Board is identified as PolycomSoundPointIP-SPIP_335.
000008.514|so   |*|03|    DRAM_LO: 0x94000000.  DRAM_SIZE: 32 MB
000008.514|so   |*|03|    Clocks are VBUSP: 125.000MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 125.000MHz, DSP: 100.000MHz.
000008.514|so   |*|03|  NOR flash detected is 9
000008.514|key  |*|03|Initial log entry. Current logging level 4
000008.516|httpd|*|03|Initial log entry. Current logging level 4
000008.516|poll |*|03|Initial log entry. Current logging level 4
000008.518|push |*|03|Initial log entry. Current logging level 4
000008.518|poll |*|03|Initial log entry. Current logging level 4
000008.518|poll |*|03|Initial log entry. Current logging level 4
000008.518|poll |*|03|Initial log entry. Current logging level 4
000008.518|poll |*|03|Initial log entry. Current logging level 4
000008.518|poll |*|03|Initial log entry. Current logging level 4
000008.518|ht   |*|03|Initial log entry. Current logging level 4
000008.518|dbuf |*|03|Initial log entry. Current logging level 4
000008.522|ssps |*|03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS10, Version=6.1.1.0002 15-Sep-11 10:11
000008.522|ssps |*|03|Application, comp. 1: P/N=3150-11580-611.
000008.522|pps  |*|03|Initial log entry. Current logging level 4
000008.522|sip  |*|03|Initial log entry. Current logging level 4
000008.524|ptt  |*|03|Initial log entry. Current logging level 4
000008.618|so   |4|03|Core Audio: Instruction 2 of sound effect Message waiting is out of range
000008.618|so   |4|03|Core Audio: Instruction 3 of sound effect Message waiting is out of range
000008.732|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222
000008.748|sshc |*|03|Initial log entry. Current logging level 4
000008.752|cmp  |*|03|Initial log entry. Current logging level 4
000008.752|wmgr |*|03|Initial log entry. Current logging level 4
000008.758|slog |*|03|Initial log entry. Current logging level 3
000008.954|app1 |*|03|Initial log entry. Current logging level 4
000008.954|app1 |4|03|Default StatusBar is disabled
000008.956|app1 |4|03|mb.main.home parameter is empty
000008.958|mb   |*|03|Initial log entry. Current logging level 4
000008.964|app1 |*|03| is out of range, using 3600
000008.964|app1 |*|03| is out of range, using 3600
000009.014|ldap |*|03|Initial log entry. Current logging level 4
000009.014|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
000009.028|efk  |*|03|Initial log entry. Current logging level 4
000009.028|efk  |4|03|Prompt with id [1] is OK.
000009.030|efk  |4|03|Prompt with id [2] is OK.
000009.030|efk  |4|03|Prompt with id [3] is OK.
000009.030|efk  |4|03|Prompt with id [4] is OK.
000009.030|efk  |4|03|Prompt with id [5] is OK.
000009.032|efk  |4|03|Macro with id [sendtovm] is OK.
000009.086|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
000014.848|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000018.358|cfg  |*|03|RT|   Phone IP address is 10.10.30.2.
000018.360|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
000018.360|cfg  |*|03|RT|   Gateway address is 10.10.30.1.
000018.360|cfg  |*|03|RT|DHCP: Alternate DNS server is not specified
000018.360|cfg  |*|03|RT|   DNS server is 10.10.30.1.
000018.362|dns  |*|03|DNS resolver servers are '10.10.30.1' '0.0.0.0'
000018.362|dns  |*|03|DNS resolver search domain is ''
000018.362|cfg  |*|03|RT|Primary IP changed to 10.10.30.2 subnet mask 255.255.255.0
000018.364|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000018.364|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000018.392|sys  |*|03|0x9588aa40 (tDhcpcStateTask): arp_check: No reply, addr not used
000018.444|so   |*|03|Network initialized. Starting network tasks.
000018.446|log  |*|03|Install file upload callback for 'so'

000018.464|app1 |*|03|�]f ]e��p?Ջ ��p? �k�  is out of range, using 3600
000018.464|app1 |*|03|�]f ]e��p?Ջ ��p? �k�  is out of range, using 3600
000018.488|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 18.488 sec.
000018.534|so   |4|03|Could not find IP address for SNTP server.
000020.890|so   |4|03|File name is /rfs0/SoundPointIPWelcome.wav
000022.742|cfg  |*|03|Prov|Starting to update 2345-12375-001.sip.ld
000023.486|so   |4|03|File name is /rfs0/Doorbell-1-Hi.wav
000025.282|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-1.wav' is not present
000025.294|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-1.wav, errno 0x380003.
000025.296|so   |4|03|[SoToneC]::Failed to find tone Sample-1.wav - using default
000027.078|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-2.wav' is not present
000027.090|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-2.wav, errno 0x380003.
000027.092|so   |4|03|[SoToneC]::Failed to find tone Sample-2.wav - using default
000028.880|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-3.wav' is not present
000028.926|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-3.wav, errno 0x380003.
000028.928|so   |4|03|[SoToneC]::Failed to find tone Sample-3.wav - using default
000030.878|copy |*|03|Server '10.10.30.1' said 'Polycom/0004f243c441-phone.cfg' is not present
000030.898|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-4.wav' is not present
000031.086|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-4.wav, errno 0x380003.
000031.088|so   |4|03|[SoToneC]::Failed to find tone Sample-4.wav - using default
000035.678|copy |*|03|Server '10.10.30.1' said 'Polycom/000000000000-license.cfg' is not present
000037.478|copy |*|03|Server '10.10.30.1' said 'Polycom/0004f243c441-license.cfg' is not present
000037.504|cfg  |*|03|Prm|polycomboot.cfg: Value "4" for configuration parameter device.net.vlanId.set is invalid, ignoring.  Valid values are "0" and "1"
000037.504|cfg  |4|03|Prm|polycomboot.cfg: Unknown parameter "device.dhcp.offerTimeout.set" found, ignoring.
000037.504|cfg  |4|03|Prm|polycomboot.cfg: Unknown parameter "device.dhcp.offerTimeout" found, ignoring.
000037.602|cfg  |*|03|Prov|Setting device parameters from configuration files.
000037.628|cfg  |*|03|Prov|Finished updating configuration
000050.754|sip  |4|03|Registration failed User: 3450, Error Code:480 Temporarily not available
040016.762|so   |4|03|Could not find IP address for SNTP server.
080016.762|so   |4|03|Could not find IP address for SNTP server.
000005.828|log  |*|03|---------- Initial log entry ----------
000005.828|so   |*|03|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=B Region=
000005.828|so   |*|03|Platform: Interface    eth0 MAC=0004f243c441
000005.828|so   |*|03|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000005.830|so   |*|03|Platform: Updater=5.0.2.12692 08-Mar-12 09:57
000005.830|so   |*|03|Application, main: Label=SIP, Version=Mink 4.0.2.11307 21-Mar-12 12:33
000005.830|so   |*|03|Application, main: P/N=3150-11530-402
000005.830|rdisk|*|03|RAM disk created, size: 4,194,304 bytes
000005.830|ocsp |*|03|O.C.S.P. Enabled = 0
000005.830|tls  |*|03|Initial log entry. Current logging level 4
000005.868|pmt  |*|03|Initial log entry. Current logging level 4
000005.870|wdog |*|03|Initial log entry. Current logging level 4
000005.870|ethf |*|03|Initial log entry. Current logging level 4
000005.870|hw   |*|03|Initial log entry. Current logging level 4
000005.870|ares |*|03|Initial log entry. Current logging level 4
000005.870|dns  |*|03|Initial log entry. Current logging level 4
000005.870|cfg  |*|03|Initial log entry. Current logging level 4
000005.872|dot1x|*|03|Initial log entry. Current logging level 4
000005.874|cfg  |5|03|RT|Error installing DHCP event hook.
000005.930|lic  |*|03|Initial log entry. Current logging level 4
000005.930|lic  |4|03|cfgCfsFlashKeyScratchLoad: key is blank
000005.970|curl |*|03|Initial log entry. Current logging level 4
000005.970|utilm|*|03|Initial log entry. Current logging level 4
000005.970|copy |*|03|Initial log entry. Current logging level 4
000005.970|rtos |*|03|Initial log entry. Current logging level 4
000005.972|sec  |*|03|Initial log entry. Current logging level 4
000005.972|so   |*|03|Configuration files: polycomboot.cfg, customer-sip.cfg, customer-sip-0004f243c441.cfg, customer-sip-spip335.cfg, 3450-0004f243c441.cfg, adtran-sip_40x.cfg
000005.974|so   |*|03|Configuration file "polycomboot.cfg" SHA1 digest: C72970CECB508955968DE03CB68CB1496665C2A9
000005.974|so   |*|03|Configuration file "customer-sip.cfg" SHA1 digest: 8C6301E77E1B792B31CCE7BFE53A36ABDB9B1DAF
000005.974|so   |*|03|Configuration file "customer-sip-0004f243c441.cfg" SHA1 digest: 0322CCB88B5ED196388CC707442EA58F467C72E3
000005.974|so   |*|03|Configuration file "customer-sip-spip335.cfg" SHA1 digest: E04DE06AEFAA84540EC86A874C83E8AF6820F2C4
000005.974|so   |*|03|Configuration file "3450-0004f243c441.cfg" SHA1 digest: 66240323ED01A8FA4F341D13D02F3B4E1FAFC649
000005.974|so   |*|03|Configuration file "adtran-sip_40x.cfg" SHA1 digest: D1FB53584E61FDEFCF61022C7E4F251002B4C33B
000005.974|cfg  |4|03|Prm|Configuration file(s) statistics: 2 parameters were invalid and could not be interpreted.
000005.974|cfg  |4|03|Prm|Configuration file(s) statistics: 0 parameter values were used but were out of range. 1 were invalid and ignored.
000006.024|log  |*|03|Log render level set to 1
000006.170|srtp |*|03|Initial log entry. Current logging level 4
000006.172|res  |*|03|Initial log entry. Current logging level 4
000006.174|httpa|*|03|Initial log entry. Current logging level 4
000006.174|lldp |*|03|Initial log entry. Current logging level 4
000006.174|cdp  |*|03|Initial log entry. Current logging level 4
000006.176|sys  |*|03|Initial log entry. Current logging level 4
000006.216|ssps |*|03|Initial log entry. Current logging level 4
000008.542|so   |*|03|System Info Reports:
000008.542|so   |*|03|    CPU is TNETV1055/C55x, rev 2 running at 150.000MHz with memory at 125.000MHz.
000008.542|so   |*|03|    Board is identified as PolycomSoundPointIP-SPIP_335.
000008.542|so   |*|03|    DRAM_LO: 0x94000000.  DRAM_SIZE: 32 MB
000008.542|so   |*|03|    Clocks are VBUSP: 125.000MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 125.000MHz, DSP: 100.000MHz.
000008.542|so   |*|03|  NOR flash detected is 9
000008.542|key  |*|03|Initial log entry. Current logging level 4
000008.544|httpd|*|03|Initial log entry. Current logging level 4
000008.544|poll |*|03|Initial log entry. Current logging level 4
000008.546|push |*|03|Initial log entry. Current logging level 4
000008.546|poll |*|03|Initial log entry. Current logging level 4
000008.546|poll |*|03|Initial log entry. Current logging level 4
000008.546|poll |*|03|Initial log entry. Current logging level 4
000008.546|poll |*|03|Initial log entry. Current logging level 4
000008.546|poll |*|03|Initial log entry. Current logging level 4
000008.546|ht   |*|03|Initial log entry. Current logging level 4
000008.546|dbuf |*|03|Initial log entry. Current logging level 4
000008.550|ssps |*|03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS10, Version=6.1.1.0002 15-Sep-11 10:11
000008.550|ssps |*|03|Application, comp. 1: P/N=3150-11580-611.
000008.550|pps  |*|03|Initial log entry. Current logging level 4
000008.550|sip  |*|03|Initial log entry. Current logging level 4
000008.552|ptt  |*|03|Initial log entry. Current logging level 4
000008.646|so   |4|03|Core Audio: Instruction 2 of sound effect Message waiting is out of range
000008.646|so   |4|03|Core Audio: Instruction 3 of sound effect Message waiting is out of range
000008.762|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222
000008.780|sshc |*|03|Initial log entry. Current logging level 4
000008.784|cmp  |*|03|Initial log entry. Current logging level 4
000008.784|wmgr |*|03|Initial log entry. Current logging level 4
000008.824|slog |*|03|Initial log entry. Current logging level 3
000008.986|app1 |*|03|Initial log entry. Current logging level 4
000008.986|app1 |4|03|Default StatusBar is disabled
000008.988|app1 |4|03|mb.main.home parameter is empty
000008.992|mb   |*|03|Initial log entry. Current logging level 4
000008.996|app1 |*|03| is out of range, using 3600
000008.996|app1 |*|03| is out of range, using 3600
000009.046|ldap |*|03|Initial log entry. Current logging level 4
000009.046|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
000009.060|efk  |*|03|Initial log entry. Current logging level 4
000009.062|efk  |4|03|Prompt with id [1] is OK.
000009.062|efk  |4|03|Prompt with id [2] is OK.
000009.062|efk  |4|03|Prompt with id [3] is OK.
000009.062|efk  |4|03|Prompt with id [4] is OK.
000009.062|efk  |4|03|Prompt with id [5] is OK.
000009.064|efk  |4|03|Macro with id [sendtovm] is OK.
000009.126|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
000014.878|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000024.388|cfg  |*|03|RT|   Phone IP address is 10.10.30.2.
000024.388|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
000024.390|cfg  |*|03|RT|   Gateway address is 10.10.30.1.
000024.390|cfg  |*|03|RT|DHCP: Alternate DNS server is not specified
000024.390|cfg  |*|03|RT|   DNS server is 10.10.30.1.
000024.392|dns  |*|03|DNS resolver servers are '10.10.30.1' '0.0.0.0'
000024.392|dns  |*|03|DNS resolver search domain is ''
000024.394|cfg  |*|03|RT|Primary IP changed to 10.10.30.2 subnet mask 255.255.255.0
000024.394|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000024.394|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000024.422|sys  |*|03|0x9588a800 (tDhcpcStateTask): arp_check: No reply, addr not used
000024.474|so   |*|03|Network initialized. Starting network tasks.
000024.476|log  |*|03|Install file upload callback for 'so'

000024.494|app1 |*|03|�]f ]e��p5Ջ P�p5 �k�@ is out of range, using 3600
000024.494|app1 |*|03|�]f ]e��p5Ջ P�p5 �k�@ is out of range, using 3600
000024.518|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 24.518 sec.
000024.582|so   |4|03|Could not find IP address for SNTP server.
000026.900|so   |4|03|File name is /rfs0/SoundPointIPWelcome.wav
000028.740|cfg  |*|03|Prov|Starting to update 2345-12375-001.sip.ld
000029.470|so   |4|03|File name is /rfs0/Doorbell-1-Hi.wav
000031.294|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-1.wav' is not present
000031.306|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-1.wav, errno 0x380003.
000031.308|so   |4|03|[SoToneC]::Failed to find tone Sample-1.wav - using default
000033.082|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-2.wav' is not present
000033.094|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-2.wav, errno 0x380003.
000033.096|so   |4|03|[SoToneC]::Failed to find tone Sample-2.wav - using default
000034.916|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-3.wav' is not present
000034.956|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-3.wav, errno 0x380003.
000034.956|so   |4|03|[SoToneC]::Failed to find tone Sample-3.wav - using default
000036.682|copy |*|03|Server '10.10.30.1' said 'Polycom/0004f243c441-phone.cfg' is not present
000036.698|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-4.wav' is not present
000036.718|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-4.wav, errno 0x380003.
000036.720|so   |4|03|[SoToneC]::Failed to find tone Sample-4.wav - using default
000039.482|copy |*|03|Server '10.10.30.1' said 'Polycom/000000000000-license.cfg' is not present
000041.282|copy |*|03|Server '10.10.30.1' said 'Polycom/0004f243c441-license.cfg' is not present
000041.326|cfg  |*|03|Prm|polycomboot.cfg: Value "4" for configuration parameter device.net.vlanId.set is invalid, ignoring.  Valid values are "0" and "1"
000041.326|cfg  |4|03|Prm|polycomboot.cfg: Unknown parameter "device.dhcp.offerTimeout.set" found, ignoring.
000041.326|cfg  |4|03|Prm|polycomboot.cfg: Unknown parameter "device.dhcp.offerTimeout" found, ignoring.
000041.422|cfg  |*|03|Prov|Setting device parameters from configuration files.
000041.448|cfg  |*|03|Prov|Finished updating configuration
000056.784|sip  |4|03|Registration failed User: 3450, Error Code:480 Temporarily not available
000720.052|app1 |6|03|Manual Restart
000720.284|so   |*|03|SoNcasC::procMsg: Client service shutdown complete
000722.436|log  |4|03|UtilLogC: Upload succeeded. (ConsecutiveFailures 1 Total 1 MsgSendErr 0)
000723.784|wdog |*|03|Watchdog Expired: tSupObjs
000005.808|log  |*|03|---------- Initial log entry ----------
000005.808|so   |*|03|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=B Region=
000005.810|so   |*|03|Platform: Interface    eth0 MAC=0004f243c441
000005.810|so   |*|03|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000005.810|so   |*|03|Platform: Updater=5.0.2.12692 08-Mar-12 09:57
000005.810|so   |*|03|Application, main: Label=SIP, Version=Mink 4.0.2.11307 21-Mar-12 12:33
000005.810|so   |*|03|Application, main: P/N=3150-11530-402
000005.810|rdisk|*|03|RAM disk created, size: 4,194,304 bytes
000005.810|ocsp |*|03|O.C.S.P. Enabled = 0
000005.810|tls  |*|03|Initial log entry. Current logging level 4
000005.848|pmt  |*|03|Initial log entry. Current logging level 4
000005.850|wdog |*|03|Initial log entry. Current logging level 4
000005.850|ethf |*|03|Initial log entry. Current logging level 4
000005.850|hw   |*|03|Initial log entry. Current logging level 4
000005.850|ares |*|03|Initial log entry. Current logging level 4
000005.850|dns  |*|03|Initial log entry. Current logging level 4
000005.850|cfg  |*|03|Initial log entry. Current logging level 4
000005.852|dot1x|*|03|Initial log entry. Current logging level 4
000005.854|cfg  |5|03|RT|Error installing DHCP event hook.
000005.910|lic  |*|03|Initial log entry. Current logging level 4
000005.910|lic  |4|03|cfgCfsFlashKeyScratchLoad: key is blank
000005.950|curl |*|03|Initial log entry. Current logging level 4
000005.950|utilm|*|03|Initial log entry. Current logging level 4
000005.950|copy |*|03|Initial log entry. Current logging level 4
000005.950|rtos |*|03|Initial log entry. Current logging level 4
000005.952|sec  |*|03|Initial log entry. Current logging level 4
000005.954|so   |*|03|Configuration files: polycomboot.cfg, customer-sip.cfg, customer-sip-0004f243c441.cfg, customer-sip-spip335.cfg, 3450-0004f243c441.cfg, adtran-sip_40x.cfg
000005.954|so   |*|03|Configuration file "polycomboot.cfg" SHA1 digest: C72970CECB508955968DE03CB68CB1496665C2A9
000005.954|so   |*|03|Configuration file "customer-sip.cfg" SHA1 digest: 8C6301E77E1B792B31CCE7BFE53A36ABDB9B1DAF
000005.954|so   |*|03|Configuration file "customer-sip-0004f243c441.cfg" SHA1 digest: 0322CCB88B5ED196388CC707442EA58F467C72E3
000005.954|so   |*|03|Configuration file "customer-sip-spip335.cfg" SHA1 digest: E04DE06AEFAA84540EC86A874C83E8AF6820F2C4
000005.954|so   |*|03|Configuration file "3450-0004f243c441.cfg" SHA1 digest: 66240323ED01A8FA4F341D13D02F3B4E1FAFC649
000005.954|so   |*|03|Configuration file "adtran-sip_40x.cfg" SHA1 digest: D1FB53584E61FDEFCF61022C7E4F251002B4C33B
000005.954|cfg  |4|03|Prm|Configuration file(s) statistics: 2 parameters were invalid and could not be interpreted.
000005.954|cfg  |4|03|Prm|Configuration file(s) statistics: 0 parameter values were used but were out of range. 1 were invalid and ignored.
000006.002|log  |*|03|Log render level set to 1
000006.152|srtp |*|03|Initial log entry. Current logging level 4
000006.152|res  |*|03|Initial log entry. Current logging level 4
000006.156|httpa|*|03|Initial log entry. Current logging level 4
000006.156|lldp |*|03|Initial log entry. Current logging level 4
000006.156|cdp  |*|03|Initial log entry. Current logging level 4
000006.156|sys  |*|03|Initial log entry. Current logging level 4
000006.198|ssps |*|03|Initial log entry. Current logging level 4
000008.524|so   |*|03|System Info Reports:
000008.524|so   |*|03|    CPU is TNETV1055/C55x, rev 2 running at 150.000MHz with memory at 125.000MHz.
000008.524|so   |*|03|    Board is identified as PolycomSoundPointIP-SPIP_335.
000008.524|so   |*|03|    DRAM_LO: 0x94000000.  DRAM_SIZE: 32 MB
000008.524|so   |*|03|    Clocks are VBUSP: 125.000MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 125.000MHz, DSP: 100.000MHz.
000008.524|so   |*|03|  NOR flash detected is 9
000008.524|key  |*|03|Initial log entry. Current logging level 4
000008.526|httpd|*|03|Initial log entry. Current logging level 4
000008.526|poll |*|03|Initial log entry. Current logging level 4
000008.528|push |*|03|Initial log entry. Current logging level 4
000008.528|poll |*|03|Initial log entry. Current logging level 4
000008.528|poll |*|03|Initial log entry. Current logging level 4
000008.528|poll |*|03|Initial log entry. Current logging level 4
000008.528|poll |*|03|Initial log entry. Current logging level 4
000008.528|poll |*|03|Initial log entry. Current logging level 4
000008.528|ht   |*|03|Initial log entry. Current logging level 4
000008.530|dbuf |*|03|Initial log entry. Current logging level 4
000008.532|ssps |*|03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS10, Version=6.1.1.0002 15-Sep-11 10:11
000008.532|ssps |*|03|Application, comp. 1: P/N=3150-11580-611.
000008.532|pps  |*|03|Initial log entry. Current logging level 4
000008.532|sip  |*|03|Initial log entry. Current logging level 4
000008.534|ptt  |*|03|Initial log entry. Current logging level 4
000008.626|so   |4|03|Core Audio: Instruction 2 of sound effect Message waiting is out of range
000008.626|so   |4|03|Core Audio: Instruction 3 of sound effect Message waiting is out of range
000008.742|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222
000008.758|sshc |*|03|Initial log entry. Current logging level 4
000008.762|cmp  |*|03|Initial log entry. Current logging level 4
000008.762|wmgr |*|03|Initial log entry. Current logging level 4
000008.768|slog |*|03|Initial log entry. Current logging level 3
000008.964|app1 |*|03|Initial log entry. Current logging level 4
000008.964|app1 |4|03|Default StatusBar is disabled
000008.966|app1 |4|03|mb.main.home parameter is empty
000008.968|mb   |*|03|Initial log entry. Current logging level 4
000008.974|app1 |*|03| is out of range, using 3600
000008.974|app1 |*|03| is out of range, using 3600
000009.024|ldap |*|03|Initial log entry. Current logging level 4
000009.024|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
000009.038|efk  |*|03|Initial log entry. Current logging level 4
000009.038|efk  |4|03|Prompt with id [1] is OK.
000009.038|efk  |4|03|Prompt with id [2] is OK.
000009.038|efk  |4|03|Prompt with id [3] is OK.
000009.038|efk  |4|03|Prompt with id [4] is OK.
000009.040|efk  |4|03|Prompt with id [5] is OK.
000009.042|efk  |4|03|Macro with id [sendtovm] is OK.
000009.104|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
000014.868|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000024.380|cfg  |*|03|RT|   Phone IP address is 10.10.30.2.
000024.382|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
000024.382|cfg  |*|03|RT|   Gateway address is 10.10.30.1.
000024.382|cfg  |*|03|RT|DHCP: Alternate DNS server is not specified
000024.382|cfg  |*|03|RT|   DNS server is 10.10.30.1.
000024.384|dns  |*|03|DNS resolver servers are '10.10.30.1' '0.0.0.0'
000024.384|dns  |*|03|DNS resolver search domain is ''
000024.386|cfg  |*|03|RT|Primary IP changed to 10.10.30.2 subnet mask 255.255.255.0
000024.386|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000024.386|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000024.416|sys  |*|03|0x9588a800 (tDhcpcStateTask): arp_check: No reply, addr not used
000024.464|so   |*|03|Network initialized. Starting network tasks.
000024.466|log  |*|03|Install file upload callback for 'so'

000024.484|app1 |*|03|�]f ]e��p= � P�p<� is out of range, using 3600
000024.484|app1 |*|03|�]f ]e��p= � P�p<� is out of range, using 3600
000024.508|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 24.508 sec.
000024.566|so   |4|03|Could not find IP address for SNTP server.
000026.896|so   |4|03|File name is /rfs0/SoundPointIPWelcome.wav
000028.746|cfg  |*|03|Prov|Starting to update 2345-12375-001.sip.ld
000029.472|so   |4|03|File name is /rfs0/Doorbell-1-Hi.wav
000031.282|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-1.wav' is not present
000031.294|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-1.wav, errno 0x380003.
000031.296|so   |4|03|[SoToneC]::Failed to find tone Sample-1.wav - using default
000033.282|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-2.wav' is not present
000033.294|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-2.wav, errno 0x380003.
000033.296|so   |4|03|[SoToneC]::Failed to find tone Sample-2.wav - using default
000035.078|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-3.wav' is not present
000035.090|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-3.wav, errno 0x380003.
000035.092|so   |4|03|[SoToneC]::Failed to find tone Sample-3.wav - using default
000037.278|copy |*|03|Server '10.10.30.1' said 'Polycom/0004f243c441-phone.cfg' is not present
000037.286|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-4.wav' is not present
000037.486|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-4.wav, errno 0x380003.
000037.486|so   |4|03|[SoToneC]::Failed to find tone Sample-4.wav - using default
000042.078|copy |*|03|Server '10.10.30.1' said 'Polycom/000000000000-license.cfg' is not present
000043.878|copy |*|03|Server '10.10.30.1' said 'Polycom/0004f243c441-license.cfg' is not present
000043.904|cfg  |4|03|Prm|polycomboot.cfg: Unknown parameter "device.dhcp.offerTimeout.set" found, ignoring.
000043.904|cfg  |4|03|Prm|polycomboot.cfg: Unknown parameter "device.dhcp.offerTimeout" found, ignoring.
000044.002|cfg  |*|03|Prov|Setting device parameters from configuration files.
000044.030|cfg  |*|03|Prov|Finished updating configuration
000056.764|sip  |4|03|Registration failed User: 3450, Error Code:480 Temporarily not available

**********************
Boot

000000.265|so   |*|01|---------- Initial log entry ----------
000000.265|so   |*|01|+++ Note that Updater log times are in GMT +++
000000.265|boot |*|01|Initial log entry. Current logging level 3
000000.265|copy |*|01|Initial log entry. Current logging level 3
000000.265|utilm|*|01|Initial log entry. Current logging level 4
000000.265|hw   |*|01|Initial log entry. Current logging level 4
000000.265|ethf |*|01|Initial log entry. Current logging level 4
000000.270|dns  |*|01|Initial log entry. Current logging level 3
000000.270|curl |*|01|Initial log entry. Current logging level 3
000000.270|sec  |*|01|Initial log entry. Current logging level 4
000000.275|wdog |*|01|Initial log entry. Current logging level 4
000000.275|lldp |*|01|Initial log entry. Current logging level 3
000000.275|cdp  |*|01|Initial log entry. Current logging level 3
000000.275|key  |*|01|Initial log entry. Current logging level 4
000000.275|so   |3|01|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=B Region=
000000.275|so   |3|01|Platform: Board=2345-12375-001 1 0
000000.275|so   |3|01|Platform: MAC=0004f243c441
000000.275|so   |3|01|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000000.275|so   |3|01|Application, main: Label=Updater, Version=Azurite 5.0.2.12692 08-Mar-12 09:57
000000.275|so   |3|01|Application, main: P/N=3150-11069-502
000000.275|log  |*|01|Install file upload callback for 'Updater'

000000.275|app1 |*|01|Initial log entry. Current logging level 3
000000.290|cfg  |*|01|Initial log entry. Current logging level 2
000000.310|app1 |3|01|Application, load: Type=SIP, Version=4.0.2.11307 21-Mar-12 12:33
000000.340|boot |*|01|Using TFFS for flash load
000000.355|boot |*|01|Code length:         0x00362290
000000.355|boot |*|01|Code checksum:       0x1AF5BC9E
000001.270|so   |3|01|Link status is Net up Speed 10 half Duplex, PC down.
000009.575|app1 |4|01|Loaded application sip.ld from local system successfully.
000000.270|so   |*|01|---------- Initial log entry ----------
000000.270|so   |*|01|+++ Note that Updater log times are in GMT +++
000000.270|boot |*|01|Initial log entry. Current logging level 3
000000.270|copy |*|01|Initial log entry. Current logging level 3
000000.270|utilm|*|01|Initial log entry. Current logging level 4
000000.270|hw   |*|01|Initial log entry. Current logging level 4
000000.270|ethf |*|01|Initial log entry. Current logging level 4
000000.270|dns  |*|01|Initial log entry. Current logging level 3
000000.270|curl |*|01|Initial log entry. Current logging level 3
000000.270|sec  |*|01|Initial log entry. Current logging level 4
000000.275|wdog |*|01|Initial log entry. Current logging level 4
000000.275|lldp |*|01|Initial log entry. Current logging level 3
000000.275|cdp  |*|01|Initial log entry. Current logging level 3
000000.275|key  |*|01|Initial log entry. Current logging level 4
000000.275|so   |3|01|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=B Region=
000000.275|so   |3|01|Platform: Board=2345-12375-001 1 0
000000.275|so   |3|01|Platform: MAC=0004f243c441
000000.275|so   |3|01|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000000.275|so   |3|01|Application, main: Label=Updater, Version=Azurite 5.0.2.12692 08-Mar-12 09:57
000000.275|so   |3|01|Application, main: P/N=3150-11069-502
000000.275|log  |*|01|Install file upload callback for 'Updater'

000000.275|app1 |*|01|Initial log entry. Current logging level 3
000000.290|cfg  |*|01|Initial log entry. Current logging level 2
000000.305|app1 |3|01|Application, load: Type=SIP, Version=4.0.2.11307 21-Mar-12 12:33
000000.325|boot |*|01|Using TFFS for flash load
000000.340|boot |*|01|Code length:         0x00362290
000000.340|boot |*|01|Code checksum:       0x1AF5BC9E
000001.275|so   |3|01|Link status is Net up Speed 10 half Duplex, PC down.
000009.755|app1 |4|01|Loaded application sip.ld from local system successfully.
000000.275|so   |*|01|---------- Initial log entry ----------
000000.275|so   |*|01|+++ Note that Updater log times are in GMT +++
000000.275|boot |*|01|Initial log entry. Current logging level 3
000000.275|copy |*|01|Initial log entry. Current logging level 3
000000.275|utilm|*|01|Initial log entry. Current logging level 4
000000.275|hw   |*|01|Initial log entry. Current logging level 4
000000.275|ethf |*|01|Initial log entry. Current logging level 4
000000.275|dns  |*|01|Initial log entry. Current logging level 3
000000.275|curl |*|01|Initial log entry. Current logging level 3
000000.275|sec  |*|01|Initial log entry. Current logging level 4
000000.280|wdog |*|01|Initial log entry. Current logging level 4
000000.280|lldp |*|01|Initial log entry. Current logging level 3
000000.280|cdp  |*|01|Initial log entry. Current logging level 3
000000.280|key  |*|01|Initial log entry. Current logging level 4
000000.280|so   |3|01|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=B Region=
000000.280|so   |3|01|Platform: Board=2345-12375-001 1 0
000000.280|so   |3|01|Platform: MAC=0004f243c441
000000.280|so   |3|01|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000000.280|so   |3|01|Application, main: Label=Updater, Version=Azurite 5.0.2.12692 08-Mar-12 09:57
000000.280|so   |3|01|Application, main: P/N=3150-11069-502
000000.280|log  |*|01|Install file upload callback for 'Updater'

000000.285|app1 |*|01|Initial log entry. Current logging level 3
000000.295|cfg  |*|01|Initial log entry. Current logging level 2
000000.310|app1 |3|01|Application, load: Type=SIP, Version=4.0.2.11307 21-Mar-12 12:33
000000.325|boot |*|01|Using TFFS for flash load
000000.345|boot |*|01|Code length:         0x00362290
000000.345|boot |*|01|Code checksum:       0x1AF5BC9E
000001.280|so   |3|01|Link status is Net down, PC down.
000007.280|so   |3|01|Link status is Net up Speed 10 half Duplex, PC down.
000009.760|app1 |4|01|Loaded application sip.ld from local system successfully.
000000.275|so   |*|01|---------- Initial log entry ----------
000000.275|so   |*|01|+++ Note that Updater log times are in GMT +++
000000.275|boot |*|01|Initial log entry. Current logging level 3
000000.275|copy |*|01|Initial log entry. Current logging level 3
000000.275|utilm|*|01|Initial log entry. Current logging level 4
000000.275|hw   |*|01|Initial log entry. Current logging level 4
000000.275|ethf |*|01|Initial log entry. Current logging level 4
000000.275|dns  |*|01|Initial log entry. Current logging level 3
000000.275|curl |*|01|Initial log entry. Current logging level 3
000000.275|sec  |*|01|Initial log entry. Current logging level 4
000000.285|wdog |*|01|Initial log entry. Current logging level 4
000000.285|lldp |*|01|Initial log entry. Current logging level 3
000000.285|cdp  |*|01|Initial log entry. Current logging level 3
000000.285|key  |*|01|Initial log entry. Current logging level 4
000000.285|so   |3|01|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=B Region=
000000.285|so   |3|01|Platform: Board=2345-12375-001 1 0
000000.285|so   |3|01|Platform: MAC=0004f243c441
000000.285|so   |3|01|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000000.285|so   |3|01|Application, main: Label=Updater, Version=Azurite 5.0.2.12692 08-Mar-12 09:57
000000.285|so   |3|01|Application, main: P/N=3150-11069-502
000000.285|log  |*|01|Install file upload callback for 'Updater'

000000.285|app1 |*|01|Initial log entry. Current logging level 3
000000.300|cfg  |*|01|Initial log entry. Current logging level 2
000000.310|app1 |3|01|Application, load: Type=SIP, Version=4.0.2.11307 21-Mar-12 12:33
000000.330|boot |*|01|Using TFFS for flash load
000000.350|boot |*|01|Code length:         0x00362290
000000.350|boot |*|01|Code checksum:       0x1AF5BC9E
000001.280|so   |3|01|Link status is Net down, PC down.
000007.280|so   |3|01|Link status is Net up Speed 10 half Duplex, PC down.
000009.765|app1 |4|01|Loaded application sip.ld from local system successfully.
000000.270|so   |*|01|---------- Initial log entry ----------
000000.270|so   |*|01|+++ Note that Updater log times are in GMT +++
000000.270|boot |*|01|Initial log entry. Current logging level 3
000000.270|copy |*|01|Initial log entry. Current logging level 3
000000.270|utilm|*|01|Initial log entry. Current logging level 4
000000.270|hw   |*|01|Initial log entry. Current logging level 4
000000.270|ethf |*|01|Initial log entry. Current logging level 4
000000.270|dns  |*|01|Initial log entry. Current logging level 3
000000.270|curl |*|01|Initial log entry. Current logging level 3
000000.270|sec  |*|01|Initial log entry. Current logging level 4
000000.275|wdog |*|01|Initial log entry. Current logging level 4
000000.275|lldp |*|01|Initial log entry. Current logging level 3
000000.275|cdp  |*|01|Initial log entry. Current logging level 3
000000.275|key  |*|01|Initial log entry. Current logging level 4
000000.275|so   |3|01|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=B Region=
000000.275|so   |3|01|Platform: Board=2345-12375-001 1 0
000000.275|so   |3|01|Platform: MAC=0004f243c441
000000.275|so   |3|01|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000000.275|so   |3|01|Application, main: Label=Updater, Version=Azurite 5.0.2.12692 08-Mar-12 09:57
000000.275|so   |3|01|Application, main: P/N=3150-11069-502
000000.275|log  |*|01|Install file upload callback for 'Updater'

000000.275|app1 |*|01|Initial log entry. Current logging level 3
000000.290|cfg  |*|01|Initial log entry. Current logging level 2
000000.305|app1 |3|01|Application, load: Type=SIP, Version=4.0.2.11307 21-Mar-12 12:33
000000.320|boot |*|01|Using TFFS for flash load
000000.340|boot |*|01|Code length:         0x00362290
000000.340|boot |*|01|Code checksum:       0x1AF5BC9E
000001.275|so   |3|01|Link status is Net down, PC down.
000009.755|app1 |4|01|Loaded application sip.ld from local system successfully.

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Accept as Solution Reply
Anonymous
Not applicable
‎04-19-2013 08:42 AM

Re: Polycom Phone IP 335 does not register

Jump to solution


The app log is huge...so I'm copying just the last sections..

4
000005.826|dns  |*|03|Initial log entry. Current logging level 4
000005.826|cfg  |*|03|Initial log entry. Current logging level 4
000005.828|dot1x|*|03|Initial log entry. Current logging level 4
000005.832|cfg  |5|03|RT|Error installing DHCP event hook.
000005.888|lic  |*|03|Initial log entry. Current logging level 4
000005.888|lic  |4|03|cfgCfsFlashKeyScratchLoad: key is blank
000005.928|curl |*|03|Initial log entry. Current logging level 4
000005.928|utilm|*|03|Initial log entry. Current logging level 4
000005.928|copy |*|03|Initial log entry. Current logging level 4
000005.928|rtos |*|03|Initial log entry. Current logging level 4
000005.930|sec  |*|03|Initial log entry. Current logging level 4
000005.932|so   |*|03|Configuration files: polycomboot.cfg, customer-sip.cfg, customer-sip-0004f243c441.cfg, customer-sip-spip335.cfg, 3450-0004f243c441.cfg, adtran-sip_40x.cfg
000005.932|so   |*|03|Configuration file "polycomboot.cfg" SHA1 digest: C72970CECB508955968DE03CB68CB1496665C2A9
000005.932|so   |*|03|Configuration file "customer-sip.cfg" SHA1 digest: 8C6301E77E1B792B31CCE7BFE53A36ABDB9B1DAF
000005.932|so   |*|03|Configuration file "customer-sip-0004f243c441.cfg" SHA1 digest: 0322CCB88B5ED196388CC707442EA58F467C72E3
000005.932|so   |*|03|Configuration file "customer-sip-spip335.cfg" SHA1 digest: E04DE06AEFAA84540EC86A874C83E8AF6820F2C4
000005.932|so   |*|03|Configuration file "3450-0004f243c441.cfg" SHA1 digest: 66240323ED01A8FA4F341D13D02F3B4E1FAFC649
000005.932|so   |*|03|Configuration file "adtran-sip_40x.cfg" SHA1 digest: D1FB53584E61FDEFCF61022C7E4F251002B4C33B
000005.932|cfg  |4|03|Prm|Configuration file(s) statistics: 2 parameters were invalid and could not be interpreted.
000005.932|cfg  |4|03|Prm|Configuration file(s) statistics: 0 parameter values were used but were out of range. 1 were invalid and ignored.
000005.984|log  |*|03|Log render level set to 1
000006.140|srtp |*|03|Initial log entry. Current logging level 4
000006.142|res  |*|03|Initial log entry. Current logging level 4
000006.144|httpa|*|03|Initial log entry. Current logging level 4
000006.144|lldp |*|03|Initial log entry. Current logging level 4
000006.144|cdp  |*|03|Initial log entry. Current logging level 4
000006.146|sys  |*|03|Initial log entry. Current logging level 4
000006.186|ssps |*|03|Initial log entry. Current logging level 4
000008.514|so   |*|03|System Info Reports:
000008.514|so   |*|03|    CPU is TNETV1055/C55x, rev 2 running at 150.000MHz with memory at 125.000MHz.
000008.514|so   |*|03|    Board is identified as PolycomSoundPointIP-SPIP_335.
000008.514|so   |*|03|    DRAM_LO: 0x94000000.  DRAM_SIZE: 32 MB
000008.514|so   |*|03|    Clocks are VBUSP: 125.000MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 125.000MHz, DSP: 100.000MHz.
000008.514|so   |*|03|  NOR flash detected is 9
000008.514|key  |*|03|Initial log entry. Current logging level 4
000008.516|httpd|*|03|Initial log entry. Current logging level 4
000008.516|poll |*|03|Initial log entry. Current logging level 4
000008.518|push |*|03|Initial log entry. Current logging level 4
000008.518|poll |*|03|Initial log entry. Current logging level 4
000008.518|poll |*|03|Initial log entry. Current logging level 4
000008.518|poll |*|03|Initial log entry. Current logging level 4
000008.518|poll |*|03|Initial log entry. Current logging level 4
000008.518|poll |*|03|Initial log entry. Current logging level 4
000008.518|ht   |*|03|Initial log entry. Current logging level 4
000008.518|dbuf |*|03|Initial log entry. Current logging level 4
000008.522|ssps |*|03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS10, Version=6.1.1.0002 15-Sep-11 10:11
000008.522|ssps |*|03|Application, comp. 1: P/N=3150-11580-611.
000008.522|pps  |*|03|Initial log entry. Current logging level 4
000008.522|sip  |*|03|Initial log entry. Current logging level 4
000008.524|ptt  |*|03|Initial log entry. Current logging level 4
000008.618|so   |4|03|Core Audio: Instruction 2 of sound effect Message waiting is out of range
000008.618|so   |4|03|Core Audio: Instruction 3 of sound effect Message waiting is out of range
000008.732|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222
000008.748|sshc |*|03|Initial log entry. Current logging level 4
000008.752|cmp  |*|03|Initial log entry. Current logging level 4
000008.752|wmgr |*|03|Initial log entry. Current logging level 4
000008.758|slog |*|03|Initial log entry. Current logging level 3
000008.954|app1 |*|03|Initial log entry. Current logging level 4
000008.954|app1 |4|03|Default StatusBar is disabled
000008.956|app1 |4|03|mb.main.home parameter is empty
000008.958|mb   |*|03|Initial log entry. Current logging level 4
000008.964|app1 |*|03| is out of range, using 3600
000008.964|app1 |*|03| is out of range, using 3600
000009.014|ldap |*|03|Initial log entry. Current logging level 4
000009.014|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
000009.028|efk  |*|03|Initial log entry. Current logging level 4
000009.028|efk  |4|03|Prompt with id [1] is OK.
000009.030|efk  |4|03|Prompt with id [2] is OK.
000009.030|efk  |4|03|Prompt with id [3] is OK.
000009.030|efk  |4|03|Prompt with id [4] is OK.
000009.030|efk  |4|03|Prompt with id [5] is OK.
000009.032|efk  |4|03|Macro with id [sendtovm] is OK.
000009.086|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
000014.848|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000018.358|cfg  |*|03|RT|   Phone IP address is 10.10.30.2.
000018.360|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
000018.360|cfg  |*|03|RT|   Gateway address is 10.10.30.1.
000018.360|cfg  |*|03|RT|DHCP: Alternate DNS server is not specified
000018.360|cfg  |*|03|RT|   DNS server is 10.10.30.1.
000018.362|dns  |*|03|DNS resolver servers are '10.10.30.1' '0.0.0.0'
000018.362|dns  |*|03|DNS resolver search domain is ''
000018.362|cfg  |*|03|RT|Primary IP changed to 10.10.30.2 subnet mask 255.255.255.0
000018.364|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000018.364|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000018.392|sys  |*|03|0x9588aa40 (tDhcpcStateTask): arp_check: No reply, addr not used
000018.444|so   |*|03|Network initialized. Starting network tasks.
000018.446|log  |*|03|Install file upload callback for 'so'

000018.464|app1 |*|03|”]fÀ”]e€•p?à•‹ •p? •k  is out of range, using 3600
000018.464|app1 |*|03|”]fÀ”]e€•p?à•‹ •p? •k  is out of range, using 3600
000018.488|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 18.488 sec.
000018.534|so   |4|03|Could not find IP address for SNTP server.
000020.890|so   |4|03|File name is /rfs0/SoundPointIPWelcome.wav
000022.742|cfg  |*|03|Prov|Starting to update 2345-12375-001.sip.ld
000023.486|so   |4|03|File name is /rfs0/Doorbell-1-Hi.wav
000025.282|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-1.wav' is not present
000025.294|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-1.wav, errno 0x380003.
000025.296|so   |4|03|[SoToneC]::Failed to find tone Sample-1.wav - using default
000027.078|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-2.wav' is not present
000027.090|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-2.wav, errno 0x380003.
000027.092|so   |4|03|[SoToneC]::Failed to find tone Sample-2.wav - using default
000028.880|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-3.wav' is not present
000028.926|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-3.wav, errno 0x380003.
000028.928|so   |4|03|[SoToneC]::Failed to find tone Sample-3.wav - using default
000030.878|copy |*|03|Server '10.10.30.1' said 'Polycom/0004f243c441-phone.cfg' is not present
000030.898|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-4.wav' is not present
000031.086|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-4.wav, errno 0x380003.
000031.088|so   |4|03|[SoToneC]::Failed to find tone Sample-4.wav - using default
000035.678|copy |*|03|Server '10.10.30.1' said 'Polycom/000000000000-license.cfg' is not present
000037.478|copy |*|03|Server '10.10.30.1' said 'Polycom/0004f243c441-license.cfg' is not present
000037.504|cfg  |*|03|Prm|polycomboot.cfg: Value "4" for configuration parameter device.net.vlanId.set is invalid, ignoring.  Valid values are "0" and "1"
000037.504|cfg  |4|03|Prm|polycomboot.cfg: Unknown parameter "device.dhcp.offerTimeout.set" found, ignoring.
000037.504|cfg  |4|03|Prm|polycomboot.cfg: Unknown parameter "device.dhcp.offerTimeout" found, ignoring.
000037.602|cfg  |*|03|Prov|Setting device parameters from configuration files.
000037.628|cfg  |*|03|Prov|Finished updating configuration
000050.754|sip  |4|03|Registration failed User: 3450, Error Code:480 Temporarily not available
040016.762|so   |4|03|Could not find IP address for SNTP server.
080016.762|so   |4|03|Could not find IP address for SNTP server.
000005.828|log  |*|03|---------- Initial log entry ----------
000005.828|so   |*|03|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=B Region=
000005.828|so   |*|03|Platform: Interface    eth0 MAC=0004f243c441
000005.828|so   |*|03|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000005.830|so   |*|03|Platform: Updater=5.0.2.12692 08-Mar-12 09:57
000005.830|so   |*|03|Application, main: Label=SIP, Version=Mink 4.0.2.11307 21-Mar-12 12:33
000005.830|so   |*|03|Application, main: P/N=3150-11530-402
000005.830|rdisk|*|03|RAM disk created, size: 4,194,304 bytes
000005.830|ocsp |*|03|O.C.S.P. Enabled = 0
000005.830|tls  |*|03|Initial log entry. Current logging level 4
000005.868|pmt  |*|03|Initial log entry. Current logging level 4
000005.870|wdog |*|03|Initial log entry. Current logging level 4
000005.870|ethf |*|03|Initial log entry. Current logging level 4
000005.870|hw   |*|03|Initial log entry. Current logging level 4
000005.870|ares |*|03|Initial log entry. Current logging level 4
000005.870|dns  |*|03|Initial log entry. Current logging level 4
000005.870|cfg  |*|03|Initial log entry. Current logging level 4
000005.872|dot1x|*|03|Initial log entry. Current logging level 4
000005.874|cfg  |5|03|RT|Error installing DHCP event hook.
000005.930|lic  |*|03|Initial log entry. Current logging level 4
000005.930|lic  |4|03|cfgCfsFlashKeyScratchLoad: key is blank
000005.970|curl |*|03|Initial log entry. Current logging level 4
000005.970|utilm|*|03|Initial log entry. Current logging level 4
000005.970|copy |*|03|Initial log entry. Current logging level 4
000005.970|rtos |*|03|Initial log entry. Current logging level 4
000005.972|sec  |*|03|Initial log entry. Current logging level 4
000005.972|so   |*|03|Configuration files: polycomboot.cfg, customer-sip.cfg, customer-sip-0004f243c441.cfg, customer-sip-spip335.cfg, 3450-0004f243c441.cfg, adtran-sip_40x.cfg
000005.974|so   |*|03|Configuration file "polycomboot.cfg" SHA1 digest: C72970CECB508955968DE03CB68CB1496665C2A9
000005.974|so   |*|03|Configuration file "customer-sip.cfg" SHA1 digest: 8C6301E77E1B792B31CCE7BFE53A36ABDB9B1DAF
000005.974|so   |*|03|Configuration file "customer-sip-0004f243c441.cfg" SHA1 digest: 0322CCB88B5ED196388CC707442EA58F467C72E3
000005.974|so   |*|03|Configuration file "customer-sip-spip335.cfg" SHA1 digest: E04DE06AEFAA84540EC86A874C83E8AF6820F2C4
000005.974|so   |*|03|Configuration file "3450-0004f243c441.cfg" SHA1 digest: 66240323ED01A8FA4F341D13D02F3B4E1FAFC649
000005.974|so   |*|03|Configuration file "adtran-sip_40x.cfg" SHA1 digest: D1FB53584E61FDEFCF61022C7E4F251002B4C33B
000005.974|cfg  |4|03|Prm|Configuration file(s) statistics: 2 parameters were invalid and could not be interpreted.
000005.974|cfg  |4|03|Prm|Configuration file(s) statistics: 0 parameter values were used but were out of range. 1 were invalid and ignored.
000006.024|log  |*|03|Log render level set to 1
000006.170|srtp |*|03|Initial log entry. Current logging level 4
000006.172|res  |*|03|Initial log entry. Current logging level 4
000006.174|httpa|*|03|Initial log entry. Current logging level 4
000006.174|lldp |*|03|Initial log entry. Current logging level 4
000006.174|cdp  |*|03|Initial log entry. Current logging level 4
000006.176|sys  |*|03|Initial log entry. Current logging level 4
000006.216|ssps |*|03|Initial log entry. Current logging level 4
000008.542|so   |*|03|System Info Reports:
000008.542|so   |*|03|    CPU is TNETV1055/C55x, rev 2 running at 150.000MHz with memory at 125.000MHz.
000008.542|so   |*|03|    Board is identified as PolycomSoundPointIP-SPIP_335.
000008.542|so   |*|03|    DRAM_LO: 0x94000000.  DRAM_SIZE: 32 MB
000008.542|so   |*|03|    Clocks are VBUSP: 125.000MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 125.000MHz, DSP: 100.000MHz.
000008.542|so   |*|03|  NOR flash detected is 9
000008.542|key  |*|03|Initial log entry. Current logging level 4
000008.544|httpd|*|03|Initial log entry. Current logging level 4
000008.544|poll |*|03|Initial log entry. Current logging level 4
000008.546|push |*|03|Initial log entry. Current logging level 4
000008.546|poll |*|03|Initial log entry. Current logging level 4
000008.546|poll |*|03|Initial log entry. Current logging level 4
000008.546|poll |*|03|Initial log entry. Current logging level 4
000008.546|poll |*|03|Initial log entry. Current logging level 4
000008.546|poll |*|03|Initial log entry. Current logging level 4
000008.546|ht   |*|03|Initial log entry. Current logging level 4
000008.546|dbuf |*|03|Initial log entry. Current logging level 4
000008.550|ssps |*|03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS10, Version=6.1.1.0002 15-Sep-11 10:11
000008.550|ssps |*|03|Application, comp. 1: P/N=3150-11580-611.
000008.550|pps  |*|03|Initial log entry. Current logging level 4
000008.550|sip  |*|03|Initial log entry. Current logging level 4
000008.552|ptt  |*|03|Initial log entry. Current logging level 4
000008.646|so   |4|03|Core Audio: Instruction 2 of sound effect Message waiting is out of range
000008.646|so   |4|03|Core Audio: Instruction 3 of sound effect Message waiting is out of range
000008.762|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222
000008.780|sshc |*|03|Initial log entry. Current logging level 4
000008.784|cmp  |*|03|Initial log entry. Current logging level 4
000008.784|wmgr |*|03|Initial log entry. Current logging level 4
000008.824|slog |*|03|Initial log entry. Current logging level 3
000008.986|app1 |*|03|Initial log entry. Current logging level 4
000008.986|app1 |4|03|Default StatusBar is disabled
000008.988|app1 |4|03|mb.main.home parameter is empty
000008.992|mb   |*|03|Initial log entry. Current logging level 4
000008.996|app1 |*|03| is out of range, using 3600
000008.996|app1 |*|03| is out of range, using 3600
000009.046|ldap |*|03|Initial log entry. Current logging level 4
000009.046|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
000009.060|efk  |*|03|Initial log entry. Current logging level 4
000009.062|efk  |4|03|Prompt with id [1] is OK.
000009.062|efk  |4|03|Prompt with id [2] is OK.
000009.062|efk  |4|03|Prompt with id [3] is OK.
000009.062|efk  |4|03|Prompt with id [4] is OK.
000009.062|efk  |4|03|Prompt with id [5] is OK.
000009.064|efk  |4|03|Macro with id [sendtovm] is OK.
000009.126|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
000014.878|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000024.388|cfg  |*|03|RT|   Phone IP address is 10.10.30.2.
000024.388|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
000024.390|cfg  |*|03|RT|   Gateway address is 10.10.30.1.
000024.390|cfg  |*|03|RT|DHCP: Alternate DNS server is not specified
000024.390|cfg  |*|03|RT|   DNS server is 10.10.30.1.
000024.392|dns  |*|03|DNS resolver servers are '10.10.30.1' '0.0.0.0'
000024.392|dns  |*|03|DNS resolver search domain is ''
000024.394|cfg  |*|03|RT|Primary IP changed to 10.10.30.2 subnet mask 255.255.255.0
000024.394|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000024.394|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000024.422|sys  |*|03|0x9588a800 (tDhcpcStateTask): arp_check: No reply, addr not used
000024.474|so   |*|03|Network initialized. Starting network tasks.
000024.476|log  |*|03|Install file upload callback for 'so'

000024.494|app1 |*|03|”]fÀ”]e€•p5à•‹ P•p5 •kŠ@ is out of range, using 3600
000024.494|app1 |*|03|”]fÀ”]e€•p5à•‹ P•p5 •kŠ@ is out of range, using 3600
000024.518|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 24.518 sec.
000024.582|so   |4|03|Could not find IP address for SNTP server.
000026.900|so   |4|03|File name is /rfs0/SoundPointIPWelcome.wav
000028.740|cfg  |*|03|Prov|Starting to update 2345-12375-001.sip.ld
000029.470|so   |4|03|File name is /rfs0/Doorbell-1-Hi.wav
000031.294|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-1.wav' is not present
000031.306|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-1.wav, errno 0x380003.
000031.308|so   |4|03|[SoToneC]::Failed to find tone Sample-1.wav - using default
000033.082|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-2.wav' is not present
000033.094|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-2.wav, errno 0x380003.
000033.096|so   |4|03|[SoToneC]::Failed to find tone Sample-2.wav - using default
000034.916|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-3.wav' is not present
000034.956|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-3.wav, errno 0x380003.
000034.956|so   |4|03|[SoToneC]::Failed to find tone Sample-3.wav - using default
000036.682|copy |*|03|Server '10.10.30.1' said 'Polycom/0004f243c441-phone.cfg' is not present
000036.698|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-4.wav' is not present
000036.718|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-4.wav, errno 0x380003.
000036.720|so   |4|03|[SoToneC]::Failed to find tone Sample-4.wav - using default
000039.482|copy |*|03|Server '10.10.30.1' said 'Polycom/000000000000-license.cfg' is not present
000041.282|copy |*|03|Server '10.10.30.1' said 'Polycom/0004f243c441-license.cfg' is not present
000041.326|cfg  |*|03|Prm|polycomboot.cfg: Value "4" for configuration parameter device.net.vlanId.set is invalid, ignoring.  Valid values are "0" and "1"
000041.326|cfg  |4|03|Prm|polycomboot.cfg: Unknown parameter "device.dhcp.offerTimeout.set" found, ignoring.
000041.326|cfg  |4|03|Prm|polycomboot.cfg: Unknown parameter "device.dhcp.offerTimeout" found, ignoring.
000041.422|cfg  |*|03|Prov|Setting device parameters from configuration files.
000041.448|cfg  |*|03|Prov|Finished updating configuration
000056.784|sip  |4|03|Registration failed User: 3450, Error Code:480 Temporarily not available
000720.052|app1 |6|03|Manual Restart
000720.284|so   |*|03|SoNcasC::procMsg: Client service shutdown complete
000722.436|log  |4|03|UtilLogC: Upload succeeded. (ConsecutiveFailures 1 Total 1 MsgSendErr 0)
000723.784|wdog |*|03|Watchdog Expired: tSupObjs
000005.808|log  |*|03|---------- Initial log entry ----------
000005.808|so   |*|03|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=B Region=
000005.810|so   |*|03|Platform: Interface    eth0 MAC=0004f243c441
000005.810|so   |*|03|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000005.810|so   |*|03|Platform: Updater=5.0.2.12692 08-Mar-12 09:57
000005.810|so   |*|03|Application, main: Label=SIP, Version=Mink 4.0.2.11307 21-Mar-12 12:33
000005.810|so   |*|03|Application, main: P/N=3150-11530-402
000005.810|rdisk|*|03|RAM disk created, size: 4,194,304 bytes
000005.810|ocsp |*|03|O.C.S.P. Enabled = 0
000005.810|tls  |*|03|Initial log entry. Current logging level 4
000005.848|pmt  |*|03|Initial log entry. Current logging level 4
000005.850|wdog |*|03|Initial log entry. Current logging level 4
000005.850|ethf |*|03|Initial log entry. Current logging level 4
000005.850|hw   |*|03|Initial log entry. Current logging level 4
000005.850|ares |*|03|Initial log entry. Current logging level 4
000005.850|dns  |*|03|Initial log entry. Current logging level 4
000005.850|cfg  |*|03|Initial log entry. Current logging level 4
000005.852|dot1x|*|03|Initial log entry. Current logging level 4
000005.854|cfg  |5|03|RT|Error installing DHCP event hook.
000005.910|lic  |*|03|Initial log entry. Current logging level 4
000005.910|lic  |4|03|cfgCfsFlashKeyScratchLoad: key is blank
000005.950|curl |*|03|Initial log entry. Current logging level 4
000005.950|utilm|*|03|Initial log entry. Current logging level 4
000005.950|copy |*|03|Initial log entry. Current logging level 4
000005.950|rtos |*|03|Initial log entry. Current logging level 4
000005.952|sec  |*|03|Initial log entry. Current logging level 4
000005.954|so   |*|03|Configuration files: polycomboot.cfg, customer-sip.cfg, customer-sip-0004f243c441.cfg, customer-sip-spip335.cfg, 3450-0004f243c441.cfg, adtran-sip_40x.cfg
000005.954|so   |*|03|Configuration file "polycomboot.cfg" SHA1 digest: C72970CECB508955968DE03CB68CB1496665C2A9
000005.954|so   |*|03|Configuration file "customer-sip.cfg" SHA1 digest: 8C6301E77E1B792B31CCE7BFE53A36ABDB9B1DAF
000005.954|so   |*|03|Configuration file "customer-sip-0004f243c441.cfg" SHA1 digest: 0322CCB88B5ED196388CC707442EA58F467C72E3
000005.954|so   |*|03|Configuration file "customer-sip-spip335.cfg" SHA1 digest: E04DE06AEFAA84540EC86A874C83E8AF6820F2C4
000005.954|so   |*|03|Configuration file "3450-0004f243c441.cfg" SHA1 digest: 66240323ED01A8FA4F341D13D02F3B4E1FAFC649
000005.954|so   |*|03|Configuration file "adtran-sip_40x.cfg" SHA1 digest: D1FB53584E61FDEFCF61022C7E4F251002B4C33B
000005.954|cfg  |4|03|Prm|Configuration file(s) statistics: 2 parameters were invalid and could not be interpreted.
000005.954|cfg  |4|03|Prm|Configuration file(s) statistics: 0 parameter values were used but were out of range. 1 were invalid and ignored.
000006.002|log  |*|03|Log render level set to 1
000006.152|srtp |*|03|Initial log entry. Current logging level 4
000006.152|res  |*|03|Initial log entry. Current logging level 4
000006.156|httpa|*|03|Initial log entry. Current logging level 4
000006.156|lldp |*|03|Initial log entry. Current logging level 4
000006.156|cdp  |*|03|Initial log entry. Current logging level 4
000006.156|sys  |*|03|Initial log entry. Current logging level 4
000006.198|ssps |*|03|Initial log entry. Current logging level 4
000008.524|so   |*|03|System Info Reports:
000008.524|so   |*|03|    CPU is TNETV1055/C55x, rev 2 running at 150.000MHz with memory at 125.000MHz.
000008.524|so   |*|03|    Board is identified as PolycomSoundPointIP-SPIP_335.
000008.524|so   |*|03|    DRAM_LO: 0x94000000.  DRAM_SIZE: 32 MB
000008.524|so   |*|03|    Clocks are VBUSP: 125.000MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 125.000MHz, DSP: 100.000MHz.
000008.524|so   |*|03|  NOR flash detected is 9
000008.524|key  |*|03|Initial log entry. Current logging level 4
000008.526|httpd|*|03|Initial log entry. Current logging level 4
000008.526|poll |*|03|Initial log entry. Current logging level 4
000008.528|push |*|03|Initial log entry. Current logging level 4
000008.528|poll |*|03|Initial log entry. Current logging level 4
000008.528|poll |*|03|Initial log entry. Current logging level 4
000008.528|poll |*|03|Initial log entry. Current logging level 4
000008.528|poll |*|03|Initial log entry. Current logging level 4
000008.528|poll |*|03|Initial log entry. Current logging level 4
000008.528|ht   |*|03|Initial log entry. Current logging level 4
000008.530|dbuf |*|03|Initial log entry. Current logging level 4
000008.532|ssps |*|03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS10, Version=6.1.1.0002 15-Sep-11 10:11
000008.532|ssps |*|03|Application, comp. 1: P/N=3150-11580-611.
000008.532|pps  |*|03|Initial log entry. Current logging level 4
000008.532|sip  |*|03|Initial log entry. Current logging level 4
000008.534|ptt  |*|03|Initial log entry. Current logging level 4
000008.626|so   |4|03|Core Audio: Instruction 2 of sound effect Message waiting is out of range
000008.626|so   |4|03|Core Audio: Instruction 3 of sound effect Message waiting is out of range
000008.742|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222
000008.758|sshc |*|03|Initial log entry. Current logging level 4
000008.762|cmp  |*|03|Initial log entry. Current logging level 4
000008.762|wmgr |*|03|Initial log entry. Current logging level 4
000008.768|slog |*|03|Initial log entry. Current logging level 3
000008.964|app1 |*|03|Initial log entry. Current logging level 4
000008.964|app1 |4|03|Default StatusBar is disabled
000008.966|app1 |4|03|mb.main.home parameter is empty
000008.968|mb   |*|03|Initial log entry. Current logging level 4
000008.974|app1 |*|03| is out of range, using 3600
000008.974|app1 |*|03| is out of range, using 3600
000009.024|ldap |*|03|Initial log entry. Current logging level 4
000009.024|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
000009.038|efk  |*|03|Initial log entry. Current logging level 4
000009.038|efk  |4|03|Prompt with id [1] is OK.
000009.038|efk  |4|03|Prompt with id [2] is OK.
000009.038|efk  |4|03|Prompt with id [3] is OK.
000009.038|efk  |4|03|Prompt with id [4] is OK.
000009.040|efk  |4|03|Prompt with id [5] is OK.
000009.042|efk  |4|03|Macro with id [sendtovm] is OK.
000009.104|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
000014.868|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000024.380|cfg  |*|03|RT|   Phone IP address is 10.10.30.2.
000024.382|cfg  |*|03|RT|   Subnet mask is 255.255.255.0.
000024.382|cfg  |*|03|RT|   Gateway address is 10.10.30.1.
000024.382|cfg  |*|03|RT|DHCP: Alternate DNS server is not specified
000024.382|cfg  |*|03|RT|   DNS server is 10.10.30.1.
000024.384|dns  |*|03|DNS resolver servers are '10.10.30.1' '0.0.0.0'
000024.384|dns  |*|03|DNS resolver search domain is ''
000024.386|cfg  |*|03|RT|Primary IP changed to 10.10.30.2 subnet mask 255.255.255.0
000024.386|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000024.386|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback
000024.416|sys  |*|03|0x9588a800 (tDhcpcStateTask): arp_check: No reply, addr not used
000024.464|so   |*|03|Network initialized. Starting network tasks.
000024.466|log  |*|03|Install file upload callback for 'so'

000024.484|app1 |*|03|”]fÀ”]e€•p=À•‹ P•p<ø•k‹  is out of range, using 3600
000024.484|app1 |*|03|”]fÀ”]e€•p=À•‹ P•p<ø•k‹  is out of range, using 3600
000024.508|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 24.508 sec.
000024.566|so   |4|03|Could not find IP address for SNTP server.
000026.896|so   |4|03|File name is /rfs0/SoundPointIPWelcome.wav
000028.746|cfg  |*|03|Prov|Starting to update 2345-12375-001.sip.ld
000029.472|so   |4|03|File name is /rfs0/Doorbell-1-Hi.wav
000031.282|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-1.wav' is not present
000031.294|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-1.wav, errno 0x380003.
000031.296|so   |4|03|[SoToneC]::Failed to find tone Sample-1.wav - using default
000033.282|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-2.wav' is not present
000033.294|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-2.wav, errno 0x380003.
000033.296|so   |4|03|[SoToneC]::Failed to find tone Sample-2.wav - using default
000035.078|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-3.wav' is not present
000035.090|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-3.wav, errno 0x380003.
000035.092|so   |4|03|[SoToneC]::Failed to find tone Sample-3.wav - using default
000037.278|copy |*|03|Server '10.10.30.1' said 'Polycom/0004f243c441-phone.cfg' is not present
000037.286|copy |*|03|Server '10.10.30.1' said 'Polycom/Sample-4.wav' is not present
000037.486|res  |4|03|[ResFinderC]: Download - Failed to download file Sample-4.wav, errno 0x380003.
000037.486|so   |4|03|[SoToneC]::Failed to find tone Sample-4.wav - using default
000042.078|copy |*|03|Server '10.10.30.1' said 'Polycom/000000000000-license.cfg' is not present
000043.878|copy |*|03|Server '10.10.30.1' said 'Polycom/0004f243c441-license.cfg' is not present
000043.904|cfg  |4|03|Prm|polycomboot.cfg: Unknown parameter "device.dhcp.offerTimeout.set" found, ignoring.
000043.904|cfg  |4|03|Prm|polycomboot.cfg: Unknown parameter "device.dhcp.offerTimeout" found, ignoring.
000044.002|cfg  |*|03|Prov|Setting device parameters from configuration files.
000044.030|cfg  |*|03|Prov|Finished updating configuration

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