Polycom Phone IP 335 does not register

[Anonymous]

touristsis

Thank you for providing this information.  In the future please provide this output as an attachment as it makes it easier to download and review.  I do not see any errors in these logs that would cause the phone registration to fail.

Send in the "3450-0004f243c441.cfg" and NV7100 configuration when available so we can troubleshoot further.

Thanks,

Charles

[Anonymous]

3450-0004f243c441.cfg

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<!-- AOS GUI Generated Configuration File -->

<!-- Generated from AOS GUI on 04/18/2013 15:50:11 GMT-0500 -->

<phone1>

   <reg reg.1.displayName="Test Polycom" reg.1.address="3450" reg.1.label="3450" reg.1.type="private" reg.1.auth.userId="3450" reg.1.auth.password="URVUkfUhyMcJDwPS" reg.1.server.1.address="10.10.30.1" reg.1.server.1.transport="DNSnaptr" reg.1.lineKeys="2" reg.1.callsPerLineKey="2"/>

   <call>

      <serverMissedCall call.serverMissedCall.1.enabled="0"/>

   </call>

   <dialplan>

      <digitmap dialplan.1.digitmap="0|911|9,911|[1-8]xxx|9,[2-9]xxxxxx.T|9,[2-9]xx[2-9]xxxxxx|9,[0-1][2-9]xx[2-9]xxxxxx|9,011xxx.T|*[2-9][0123456789*].T|*1xx|#xx.#|xx.#|**xxxx"/>

   </dialplan>

</phone1>

[Anonymous]

touristsis,

Could you reboot one of the phones with "debug sip stack message register" enabled?

Also, please copy the contents of 3450-0004f243c441.cfg in your reply

[Anonymous]

James,

I ran debug sip stack message

debug sip stack message register

debug sip user-registration

never get any out put from those.  It stops at

2013.04.19 09:00:53 IP.FTP_SERVER (APPE) BINARY transfer of '0004f243c441-app.log' complete.

Did you get the 3450-0004f243c441.cfg? looks like me and you simutaneously post at same time.

[Anonymous]

touristsis

I did not see your NV7100 configuration.  Please provide this file.

Thanks,

Charles

[Anonymous]

Sorry Charles,  I was busy with another project.  see.below.
!
! ADTRAN, Inc. OS version R10.7.0.E
! Boot ROM version A2.06.B2.01
! Platform: NetVanta 7100, part number 1200796E1
! Serial number LBADTN1243AE324
!
!
hostname "LDR_7100_2"
enable password encrypted ***************************
!
clock timezone -6-Central-Time
clock no-auto-correct-DST
!
ip subnet-zero
ip classless
ip routing
ipv6 unicast-routing
domain-proxy
name-server 10.64.100.240
!
!
no auto-config
!
event-history on
no logging forwarding
no logging email
!
service password-encryption
!
portal-list "phones" ftp
!
username "admin" password encrypted "**************************
username "polycomftp" portal-list "phones" password encrypted "***********************************
!
!
ip firewall
ip firewall stealth
no ip firewall alg msn
no ip firewall alg mszone
no ip firewall alg h323
!
!
!
!
!
!
!
!
!
!
!
no dot11ap access-point-control
!
!
!
!
!
!
ip dhcp database local
!
ip dhcp pool "Voip2"
  network 10.10.30.0 255.255.255.0
  dns-server 10.10.30.1
  default-router 10.10.30.1
  tftp-server ftp://polycomftp:password@10.10.30.1/polycom
  option 157 ascii TftpServers=0.0.0.0,FtpServers=10.10.30.1:/ADTRAN,FtpLogin=polycomftp,FtpPassword=password,Layer2Tagging=True,VlanID=4
!
!
!
!
!
!
!
!
!
!
!
!
!
!
vlan 1
  name "Default"
!
vlan 2
  name "Voip"
!
vlan 3
  name "data"
!
vlan 4
  name "VoIP 2"
!
!
interface eth 0/0
  ip address dhcp hostname "NV7100"
  ip access-policy Public
  media-gateway ip primary
  no shutdown
  no lldp send-and-receive
!
!
interface eth 0/1
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/2
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/3
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/4
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/5
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/6
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/7
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/8
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/9
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/10
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/11
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/12
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/13
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/14
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/15
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/16
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/17
  speed 10
  half-duplex
  spanning-tree edgeport
  shutdown
  switchport mode trunk
!
!
interface eth 0/18
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/19
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/20
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/21
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/22
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/23
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface eth 0/24
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
!
interface gigabit-eth 0/1
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
interface gigabit-eth 0/2
  speed 10
  half-duplex
  spanning-tree edgeport
  no shutdown
  switchport mode trunk
!
!
!
!
interface vlan 4
  description VoIP 2
  ip address  10.10.30.1  255.255.255.0
  ip mtu 1500
  ip access-policy Private
  no rtp quality-monitoring
  no awcp
  no shutdown
!
!
interface fxs 0/1
  no shutdown
!
interface fxs 0/2
  no shutdown
!
!
interface fxo 0/1
  no shutdown
!
interface fxo 0/2
  no shutdown
!
isdn-number-template 1 prefix "" subscriber NXX-XXXX
isdn-number-template 2 prefix "" national NXX-NXX-XXXX
isdn-number-template 3 prefix 011 international X$
isdn-number-template 4 prefix "" unknown NXX
isdn-number-template 5 prefix "" unknown NXXX
isdn-number-template 6 prefix 1 national NXX-NXX-XXXX
!
!
!
!
!
!
!
ip access-list standard DEBUG
  permit host 10.10.30.8
!
ip access-list standard NAT
  remark Internet Connection Sharing
  permit any
!
ip access-list standard wizard-ics
  remark Internet Connection Sharing
  permit any
!
!
ip access-list extended Admin
  remark Admin Access
  permit tcp any  any eq https   log
  permit tcp any  any eq ssh   log
!
ip access-list extended InterVLAN
  remark Voice / Data VLAN Traffic
  permit ip 10.10.10.0 0.0.0.255  10.10.20.0 0.0.0.255   
  permit ip 10.10.20.0 0.0.0.255  10.10.10.0 0.0.0.255   
!
ip access-list extended self
  remark Traffic to NetVanta
  permit ip any  any     log
!
!
!
!
ip policy-class Private
  allow list self self
  nat source list wizard-ics interface eth 0/0 overload
!
ip policy-class Public
  ! Implicit discard
!
!
!
ip route 0.0.0.0 0.0.0.0 10.10.30.240
!
tftp server
tftp server overwrite
tftp server default-filesystem cflash
http server
http secure-server
no snmp agent
ip ftp server
ip ftp server default-filesystem cflash
no ip scp server
ip sntp server
ip sntp server send-unsynced
!
!
!
!
!
!
!
!
!
ip sip
ip sip udp 5060
ip sip tcp 5060
!
!
!
!
!
!
!
!
!
!
!
!
!
voice dial-plan 2 internal-operator 0
voice dial-plan 3 extensions MXXX
voice dial-plan 4 local 9-NXX-XXXX
voice dial-plan 5 long-distance 9-1-NXX-NXX-XXXX
voice dial-plan 6 toll-free 9-1-800-NXX-XXXX
voice dial-plan 7 toll-free 9-1-888-NXX-XXXX
voice dial-plan 8 toll-free 9-1-877-NXX-XXXX
voice dial-plan 9 toll-free 9-1-866-NXX-XXXX
voice dial-plan 10 toll-free 9-1-855-NXX-XXXX
voice dial-plan 11 operator-assisted 9-0-NXX-NXX-XXXX
voice dial-plan 12 international 9-011-$
voice dial-plan 13 900-number 9-1-900-NXX-XXXX
voice dial-plan 14 900-number 9-1-976-NXX-XXXX
voice dial-plan 15 900-number 9-976-XXXX
!
!
!
!
voice class-of-service normal_users
  override-passcode 6789
  default-level
  aa-dnd
  block-caller-id
  call-privilege extensions
  call-privilege local
  call-privilege long-distance
  call-privilege operator-assisted
  call-privilege specify-carrier
  call-privilege toll-free
  camp-on
  disable-callwaiting
  dnd
  door-phone
  external-fwd
  forward
  hold
  hotel
  logout-group
  logout-queue
  message-waiting
  overhead-paging
  park
  pickup
  program-user-speed
  redial
  remote-fwd
  retrieve-park
  return-last-call
  send-to-vm
  station-lock
  system-speed
  transfer
  user-speed
!
voice class-of-service public_phones
  override-passcode 1234
  call-privilege extensions
  call-privilege local
  call-privilege toll-free
  hold
  overhead-paging
  park
  retrieve-park
  transfer
!
voice class-of-service executive_users
  aa-dnd
  aa-initiate-permit $
  block-caller-id
  call-privilege extensions
  call-privilege international
  call-privilege local
  call-privilege long-distance
  call-privilege operator-assisted
  call-privilege specify-carrier
  call-privilege toll-free
  call-privilege 900-number
  camp-on
  disable-callwaiting
  dnd
  door-phone
  external-fwd
  forward
  hold
  hotel
  logout-group
  logout-queue
  message-waiting
  overhead-paging
  park
  pickup
  program-user-speed
  redial
  remote-fwd
  retrieve-park
  return-last-call
  send-to-vm
  station-lock
  system-mode
  system-speed
  transfer
  unlock-door
  user-speed
!
voice class-of-service "door phone"
  call-privilege extensions
!
voice codec-list g711_first
  default
  codec g711ulaw
  codec g729
!
!
!
voice trunk T01 type analog supervision loop-start
  blind-dial
  caller-id
  trunk-number 8200
  connect fxo 0/1
  rtp delay-mode adaptive
  codec-list g711_first
!
voice trunk T02 type analog supervision loop-start
  blind-dial
  caller-id
  trunk-number 8200
  connect fxo 0/2
  rtp delay-mode adaptive
  codec-list g711_first
!
!
voice grouped-trunk ANALOG_FXO_TRUNKS
  trunk T01
  trunk T02
  accept NXX-XXXX cost 0
  accept 1-NXX-NXX-XXXX cost 0
  accept 1-800-NXX-XXXX cost 0
  accept 1-888-NXX-XXXX cost 0
  accept 1-877-NXX-XXXX cost 0
  accept 1-866-NXX-XXXX cost 0
  accept 1-855-NXX-XXXX cost 0
  accept 011-$ cost 0
  accept 411 cost 0
  accept 611 cost 0
  accept 911 cost 0
  accept 0-NXX-NXX-XXXX cost 0
  accept 10-10-XXX-$ cost 0
  reject 976-XXXX
  reject 1-900-NXX-XXXX
  reject 1-976-NXX-XXXX
!

voice autoattendant "DefaultAA" extension 8200
  entry-filename "defaultAA.xml"
!
!

voice directory "SYSTEM"
  description "The system directory"
!
voice coverage go_to_voicemail
  default
  coverage  vm
!
!
voice mail max-login-attempts 3
!
!
voice mail class-of-service normal_voicemail
  default-level
  prompt-delete
!
!
voice mail class-of-service executive_voicemail
  greeting-length-max 120
  greeting-quota 5
  message-length-max 600
  message-quota 30
  prompt-delete
!
!
!
voice ring-option "System Default"
  description "System default ring option"
  ring-type immediate

!
!
!
!
!
!
voice music-on-hold player System
  default
  file 1 LightOfDay.wav
!
!
!
ip sip authenticate
!
!
ip sip registrar
!
!
!
!
!
!
!
!
!
!
!
line con 0
  no login
!
line telnet 0 4
  login local-userlist
  no shutdown
line ssh 0 4
  login local-userlist
  no shutdown
!
sntp server time.nist.gov
!
!
!
!
!
!
end

!
configure terminal

!
!
!
!
voice user 2001
  connect fxs 0/1
  cos "normal_users"
  first-name "Analog FXS"
  last-name "Port 0/1"
  password encrypted "2622b51652bff45f7015d5cace18e9162d35"
  coverage global go_to_voicemail
  sip-authentication password encrypted "1e1aa742c2891bd23ae4dfcabae276c7347e"
  codec-list g711_first
  voicemail cos normal_voicemail
  voicemail password encrypted "3b3f04c024158ab1b6d961202185124bef3f"
  voicemail notify schedule Sunday 12:00 am
!
!
!
voice user 2002
  connect fxs 0/2
  cos "normal_users"
  first-name "Analog FXS"
  last-name "Port 0/2"
  password encrypted "343092ec99d76d94b286649962d193cb80ee"
  coverage global go_to_voicemail
  sip-authentication password encrypted "353137ad1740f72c81782ec3266d6bc6f99f"
  codec-list g711_first
  no directory-include
  voicemail cos normal_voicemail
  voicemail password encrypted "353137ad1740f72c81782ec3266d6bc6f99f"
  voicemail notify schedule Sunday 12:00 am
!
!
!
voice user 3450
  connect sip
  cos "normal_users"
  first-name "Test"
  last-name "Polycom"
  password encrypted "252196406e7236d51a68834f6a8f51cf3304"
  group-ring-call-waiting
  coverage global go_to_voicemail
  sip-authentication password encrypted "4050c48c7ef878b7ec9c09909fa3ad9158e9"
  codec-list g711_first both
  voicemail auth-mode password
  voicemail cos normal_voicemail
  voicemail password encrypted "1410d98cc24448d33d16eaa509eb5aef8ed3"
  voicemail notify schedule Sunday 12:00 am
!
!
!
voice user 3451
  connect sip
  cos "normal_users"
  first-name "Test 331"
  last-name "Polycom 331"
  password encrypted "2226c76989b7cc49da5ab592196a551b8c23"
  group-ring-call-waiting
  coverage global go_to_voicemail
  sip-authentication password encrypted "1909166e52de38bdf9819439c5554770c902"
  codec-list g711_first both
  voicemail auth-mode password
  voicemail cos normal_voicemail
  voicemail password encrypted "43475f36f75fb13660802c7be4f5683a5ecd"
  voicemail notify schedule Sunday 12:00 am
!
!
!
!
!
!
voice operator-group
  type all
  num-rings 4
  member 2001
  login-member 2001
  member 2002
  login-member 2002
  coverage  aa 8200
  voicemail password encrypted "1e1aa742c2891bd23ae4dfcabae276c7347e"
!
!
!
!
ip sip database local
!
end

[Anonymous]

I've created three log files (debug) debug sip stack message, debug sip user-registration, debug ip dhcp server, debug ip ftp.  I've put it on the ftp server.  File is call log1, log2, and log 3.  There is 2 ip 335 phone and 1 ip 331 phones.  They all looks like they having the same error.

[Anonymous]

Could you try entering the following commands in the command line?

NV7100#config t

NV7100(config)#voice user 3450

NV7100(config-3450)#sip-auth password URVUkfUhyMcJDwPS

NV7100(config-3450)#end

NV7100#debug sip stack message register

The phone should keep attempting to register, so you should see a message come through. Please let me know if the phone successfully registers.

[Anonymous]

no luck.  when I run debug sip stack message register, I get nothing back from the 7100.  I've ran show sip user registration , it shows no phone register.  Anything else you think I can try?

[Anonymous · Accepted solution]

According to the phone config file, the phone should register to the VLAN 4 IP address of 10.10.30.1. However, there is no media-gateway setting on that interface. Please add "media-gateway ip primary" to that interface and retry.

[Anonymous]

Thanks James!  You are awesome!