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New Contributor

Reject calls to voicemail instead of continuing on FMFM

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Currently when we use FMFM to do a Ring Extension -> Call External -> Go to Voicemail, if we hit ignore for an incoming call, or answer it when call screening is enabled, and then hang up, the call continues on the FMFM path.

If we ignore the call or reject it, we don't want it to ring our external. How do we go about doing this?

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Valued Contributor II
Valued Contributor II

Re: Reject calls to voicemail instead of continuing on FMFM

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Nes,

What you have configured is the way FMFM was designed  to work.

Your first action is ring extension 2295 for 15 seconds

THEN

Ring your external phone number for 15 seconds

THEN

Go to voicemail.

You have this same scenario configured on both Internal and Everyone Contact Group.

The FMFM is designed to always follow the actions. You can't just forward or send a call to VM from your extension phone, because FMFM is your VM Call Behavior. It will always go to your  "Ring External" Action if you don't answer/ or press Reject/ or press Ignore from your extension phone. That is whole purpose and reason of FMFM, to try and locate you.

I hope that makes sense.

-Mark

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Valued Contributor II
Valued Contributor II

Re: Reject calls to voicemail instead of continuing on FMFM

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Can you post the configuration of a sample voice user?

From CLI do the following command with XXXX as user extension

Show run voice user XXXX

Then past it in forum, you can replace/change numbers/passwords if you want to protect them.

-Mark

New Contributor

Re: Reject calls to voicemail instead of continuing on FMFM

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Hello again Mark. Here is the configuration for my user.


NetVanta 7100 Seta#show run voice user 2295


Building configuration...


!


!


!


voice user 2295


  connect sip


  cos "executive_users"


  first-name "Harrison"


  last-name "Heck"


  password "xxxx"


  group-ring-call-waiting


  findme-followme enhanced


  num-rings disabled


  coverage  findme-followme


  coverage night findme-followme


  coverage lunch findme-followme


  sip-authentication password "xxxx"


  codec-list Default both


  email xxxx


  no voicemail new-user


  voicemail auth-mode password


  voicemail cos executive_voicemail


  voicemail notify email attach-message pcm


  voicemail delete-msg-on-email


  voicemail password "xxxx"


  script "script-1"


    action 1 internal 2295 no-press-to-accept ring-time 15


    action 2 external xxxxxxxxxx no-press-to-accept ring-time 15


    action 3 vm 2295


  script "script-2"


  script "script-3"


    action 1 internal 2295 press-to-accept ring-time 15


    action 2 external xxxxxxxxxx press-to-accept ring-time 15


    action 3 vm 2295


  contact-group 1


    name "Internal"


    description "All other contacts"


    implicitly-include internal


    presence available script "script-1"


  contact-group 2


    name "Blacklist"


    description "All other contacts"


    ringback


    record-calling-name


    presence available script "script-2"


  contact-group 3


    name "Everyone"


    description "All other contacts"


    implicitly-include external


    record-calling-name


    presence available script "script-3"


    permit-caller-id number UNKNOWN


  voicemail notify schedule Sunday 12:00 am


    notify email primary


!


!


end


Valued Contributor II
Valued Contributor II

Re: Reject calls to voicemail instead of continuing on FMFM

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does this happen for the Internal Contact Group, Everyone Contact Group, or both?

New Contributor

Re: Reject calls to voicemail instead of continuing on FMFM

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It is happening for all groups.

Valued Contributor II
Valued Contributor II

Re: Reject calls to voicemail instead of continuing on FMFM

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Nes,

What you have configured is the way FMFM was designed  to work.

Your first action is ring extension 2295 for 15 seconds

THEN

Ring your external phone number for 15 seconds

THEN

Go to voicemail.

You have this same scenario configured on both Internal and Everyone Contact Group.

The FMFM is designed to always follow the actions. You can't just forward or send a call to VM from your extension phone, because FMFM is your VM Call Behavior. It will always go to your  "Ring External" Action if you don't answer/ or press Reject/ or press Ignore from your extension phone. That is whole purpose and reason of FMFM, to try and locate you.

I hope that makes sense.

-Mark

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New Contributor

Re: Reject calls to voicemail instead of continuing on FMFM

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I understand what you are saying, but the functionality is not logical. If I reject a call, it should go to voicemail, or to a specific action if you guys want it to be configurable.

FMFM's purpose is to try and locate me and let me answer the call on that specific device. If I reject a call though, I am taking an action that should tell FMFM, I do NOT want to continue, and to send it to voicemail. This is the way other phone systems that I use behave, and what I would expect from any other system.

Valued Contributor II
Valued Contributor II

Re: Reject calls to voicemail instead of continuing on FMFM

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I understand your view point. Can you let us know what other phone system does this so we can look into it.

One thing I recommend you do is submit a feature request so that other people can vote on it, you can do that from here:

https://supportforums.adtran.com/docs/DOC-6263

Sorry I was not able to resolve your problem.

-Mark

Anonymous
Not applicable

Re: Reject calls to voicemail instead of continuing on FMFM

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Linking feature request that was created: