Remote Set Directory

[frank6160]

Have a VVX600 set up as remote set across a VPN. Set works fine but complaints of directory not being correct. Is there a way to verify what is there or verify that it downloded the file?

[Anonymous · Accepted solution]

Frank,

Check out this article for making sure your directories are up to date:

https://supportforums.adtran.com/docs/DOC-2940

For making sure the phone is pulling the directory file,

Issue the “debug ip ftp-server” command, you are looking for the MAC-directory.xml file and seeing if the phone is downloading it.

Let me know if you have further questions.

If that still doesn’t work try defaulting the phone to force it to download all the files again. To default reboot the phone, when you see the cancel button, select it, then when you see the count down timer, hold down 1,3,5 at the same time, then enter 456 for password.

-Mark

[frank6160]

. I don’t get the rebuild option in the config area. Started the debug you stated and all I get when I reset phone is SIP.USER-REG 4289 changed state to unregistered and then after reboot changed to registered. Set is remote 4 hours away. No access to default. Any other options? System firmware is R10.11.0.HA.E.

Frank

[Anonymous]

Frank,

1) Navigate to Voice > IP Phone Configs and click the box of the MAC address of the remote phone that is having the problems.

2) Once all phone is selected then look in the top right hand corner and you will see "Other Actions" click on it and then select "Update Directories". Screen will turn grey for a moment saying it is rebuilding and if you scroll down quickly you will see green bubble saying that the configs have been rebuilt.

Let me know if you still don’t understand that. Not sure how else I can make that more understanding.

Regarding debug, run the debug and then you will have to have someone at the remote site, reboot the phone.

-Mark

[frank6160]

It updates as you stated. I saw that. I can acces set web interface remotely and reboot phone. It just never seems to download any info from 7100. As I stated it goes to unregistered then registered when rebooted..

[frank6160]

Here is log file from set after reboot.

000006.703|so   |*|01|---------- Initial log entry ----------
000006.704|so   |*|01|+++ Note that Updater log times are in GMT +++
000006.704|boot |*|01|Initial log entry. Current logging level 3
000006.704|copy |*|01|Initial log entry. Current logging level 3
000006.704|utilm|*|01|Initial log entry. Current logging level 4
000006.704|hw   |*|01|Initial log entry. Current logging level 4
000006.704|ethf |*|01|Initial log entry. Current logging level 4
000006.704|dns  |*|01|Initial log entry. Current logging level 3
000006.704|curl |*|01|Initial log entry. Current logging level 3
000006.704|sec  |*|01|Initial log entry. Current logging level 4
000006.716|wdog |*|01|Initial log entry. Current logging level 4
000006.717|lldp |*|01|Initial log entry. Current logging level 3
000006.717|cdp  |*|01|Initial log entry. Current logging level 3
000006.717|key  |*|01|Initial log entry. Current logging level 4
000006.852|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
000006.853|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
000006.853|so   |3|01|Platform: Board=3111-44600-001 3 0
000006.854|so   |3|01|Platform: MAC=0004f26c7a5a
000006.854|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
000006.855|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
000006.855|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
000006.855|so   |3|01|Application, main: P/N=3150-11069-512
000006.855|log  |*|01|Install file upload callback for 'Updater'

000006.856|app1 |*|01|Initial log entry. Current logging level 3
000006.898|cfg  |*|01|Initial log entry. Current logging level 2
000007.710|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
000006.750|so   |*|01|---------- Initial log entry ----------
000006.750|so   |*|01|+++ Note that Updater log times are in GMT +++
000006.750|boot |*|01|Initial log entry. Current logging level 3
000006.750|copy |*|01|Initial log entry. Current logging level 3
000006.750|utilm|*|01|Initial log entry. Current logging level 4
000006.750|hw   |*|01|Initial log entry. Current logging level 4
000006.750|ethf |*|01|Initial log entry. Current logging level 4
000006.750|dns  |*|01|Initial log entry. Current logging level 3
000006.750|curl |*|01|Initial log entry. Current logging level 3
000006.750|sec  |*|01|Initial log entry. Current logging level 4
000006.764|wdog |*|01|Initial log entry. Current logging level 4
000006.764|lldp |*|01|Initial log entry. Current logging level 3
000006.764|cdp  |*|01|Initial log entry. Current logging level 3
000006.764|key  |*|01|Initial log entry. Current logging level 4
000006.893|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
000006.894|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
000006.895|so   |3|01|Platform: Board=3111-44600-001 3 0
000006.895|so   |3|01|Platform: MAC=0004f26c7a5a
000006.895|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
000006.896|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
000006.896|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
000006.896|so   |3|01|Application, main: P/N=3150-11069-512
000006.896|log  |*|01|Install file upload callback for 'Updater'

000006.897|app1 |*|01|Initial log entry. Current logging level 3
000006.939|cfg  |*|01|Initial log entry. Current logging level 2
000007.762|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
000006.725|so   |*|01|---------- Initial log entry ----------
000006.725|so   |*|01|+++ Note that Updater log times are in GMT +++
000006.725|boot |*|01|Initial log entry. Current logging level 3
000006.725|copy |*|01|Initial log entry. Current logging level 3
000006.725|utilm|*|01|Initial log entry. Current logging level 4
000006.725|hw   |*|01|Initial log entry. Current logging level 4
000006.726|ethf |*|01|Initial log entry. Current logging level 4
000006.726|dns  |*|01|Initial log entry. Current logging level 3
000006.726|curl |*|01|Initial log entry. Current logging level 3
000006.726|sec  |*|01|Initial log entry. Current logging level 4
000006.739|wdog |*|01|Initial log entry. Current logging level 4
000006.739|lldp |*|01|Initial log entry. Current logging level 3
000006.739|cdp  |*|01|Initial log entry. Current logging level 3
000006.739|key  |*|01|Initial log entry. Current logging level 4
000006.872|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
000006.873|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
000006.874|so   |3|01|Platform: Board=3111-44600-001 3 0
000006.874|so   |3|01|Platform: MAC=0004f26c7a5a
000006.874|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
000006.875|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
000006.875|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
000006.875|so   |3|01|Application, main: P/N=3150-11069-512
000006.875|log  |*|01|Install file upload callback for 'Updater'

000006.876|app1 |*|01|Initial log entry. Current logging level 3
000006.919|cfg  |*|01|Initial log entry. Current logging level 2
000007.737|so   |3|01|Link status is Net down, PC down.
000006.721|so   |*|01|---------- Initial log entry ----------
000006.721|so   |*|01|+++ Note that Updater log times are in GMT +++
000006.721|boot |*|01|Initial log entry. Current logging level 3
000006.721|copy |*|01|Initial log entry. Current logging level 3
000006.721|utilm|*|01|Initial log entry. Current logging level 4
000006.721|hw   |*|01|Initial log entry. Current logging level 4
000006.721|ethf |*|01|Initial log entry. Current logging level 4
000006.721|dns  |*|01|Initial log entry. Current logging level 3
000006.721|curl |*|01|Initial log entry. Current logging level 3
000006.721|sec  |*|01|Initial log entry. Current logging level 4
000006.734|wdog |*|01|Initial log entry. Current logging level 4
000006.735|lldp |*|01|Initial log entry. Current logging level 3
000006.735|cdp  |*|01|Initial log entry. Current logging level 3
000006.735|key  |*|01|Initial log entry. Current logging level 4
000006.862|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
000006.864|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
000006.864|so   |3|01|Platform: Board=3111-44600-001 3 0
000006.864|so   |3|01|Platform: MAC=0004f26c7a5a
000006.865|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
000006.865|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
000006.865|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
000006.865|so   |3|01|Application, main: P/N=3150-11069-512
000006.866|log  |*|01|Install file upload callback for 'Updater'

000006.866|app1 |*|01|Initial log entry. Current logging level 3
000006.909|cfg  |*|01|Initial log entry. Current logging level 2
000007.733|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
000006.763|so   |*|01|---------- Initial log entry ----------
000006.763|so   |*|01|+++ Note that Updater log times are in GMT +++
000006.763|boot |*|01|Initial log entry. Current logging level 3
000006.763|copy |*|01|Initial log entry. Current logging level 3
000006.763|utilm|*|01|Initial log entry. Current logging level 4
000006.763|hw   |*|01|Initial log entry. Current logging level 4
000006.763|ethf |*|01|Initial log entry. Current logging level 4
000006.763|dns  |*|01|Initial log entry. Current logging level 3
000006.763|curl |*|01|Initial log entry. Current logging level 3
000006.764|sec  |*|01|Initial log entry. Current logging level 4
000006.777|wdog |*|01|Initial log entry. Current logging level 4
000006.777|lldp |*|01|Initial log entry. Current logging level 3
000006.777|cdp  |*|01|Initial log entry. Current logging level 3
000006.777|key  |*|01|Initial log entry. Current logging level 4
000006.913|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
000006.915|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
000006.915|so   |3|01|Platform: Board=3111-44600-001 3 0
000006.915|so   |3|01|Platform: MAC=0004f26c7a5a
000006.916|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
000006.916|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
000006.916|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
000006.916|so   |3|01|Application, main: P/N=3150-11069-512
000006.916|log  |*|01|Install file upload callback for 'Updater'

000006.917|app1 |*|01|Initial log entry. Current logging level 3
000006.960|cfg  |*|01|Initial log entry. Current logging level 2
000007.775|so   |3|01|Link status is Net down, PC down.
000016.775|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
000006.743|so   |*|01|---------- Initial log entry ----------
000006.743|so   |*|01|+++ Note that Updater log times are in GMT +++
000006.743|boot |*|01|Initial log entry. Current logging level 3
000006.744|copy |*|01|Initial log entry. Current logging level 3
000006.744|utilm|*|01|Initial log entry. Current logging level 4
000006.744|hw   |*|01|Initial log entry. Current logging level 4
000006.744|ethf |*|01|Initial log entry. Current logging level 4
000006.744|dns  |*|01|Initial log entry. Current logging level 3
000006.744|curl |*|01|Initial log entry. Current logging level 3
000006.744|sec  |*|01|Initial log entry. Current logging level 4
000006.757|wdog |*|01|Initial log entry. Current logging level 4
000006.757|lldp |*|01|Initial log entry. Current logging level 3
000006.757|cdp  |*|01|Initial log entry. Current logging level 3
000006.757|key  |*|01|Initial log entry. Current logging level 4
000006.893|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
000006.894|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
000006.894|so   |3|01|Platform: Board=3111-44600-001 3 0
000006.894|so   |3|01|Platform: MAC=0004f26c7a5a
000006.895|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
000006.896|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
000006.896|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
000006.896|so   |3|01|Application, main: P/N=3150-11069-512
000006.896|log  |*|01|Install file upload callback for 'Updater'

000006.896|app1 |*|01|Initial log entry. Current logging level 3
000006.939|cfg  |*|01|Initial log entry. Current logging level 2
000007.755|so   |3|01|Link status is Net down, PC down.
000016.755|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
000006.801|so   |*|01|---------- Initial log entry ----------
000006.801|so   |*|01|+++ Note that Updater log times are in GMT +++
000006.801|boot |*|01|Initial log entry. Current logging level 3
000006.801|copy |*|01|Initial log entry. Current logging level 3
000006.802|utilm|*|01|Initial log entry. Current logging level 4
000006.802|hw   |*|01|Initial log entry. Current logging level 4
000006.802|ethf |*|01|Initial log entry. Current logging level 4
000006.802|dns  |*|01|Initial log entry. Current logging level 3
000006.802|curl |*|01|Initial log entry. Current logging level 3
000006.802|sec  |*|01|Initial log entry. Current logging level 4
000006.815|wdog |*|01|Initial log entry. Current logging level 4
000006.815|lldp |*|01|Initial log entry. Current logging level 3
000006.815|cdp  |*|01|Initial log entry. Current logging level 3
000006.815|key  |*|01|Initial log entry. Current logging level 4
000006.943|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
000006.944|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
000006.944|so   |3|01|Platform: Board=3111-44600-001 3 0
000006.944|so   |3|01|Platform: MAC=0004f26c7a5a
000006.945|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
000006.946|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
000006.946|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
000006.946|so   |3|01|Application, main: P/N=3150-11069-512
000006.946|log  |*|01|Install file upload callback for 'Updater'

000006.947|app1 |*|01|Initial log entry. Current logging level 3
000006.989|cfg  |*|01|Initial log entry. Current logging level 2
000007.813|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
000006.744|so   |*|01|---------- Initial log entry ----------
000006.744|so   |*|01|+++ Note that Updater log times are in GMT +++
000006.744|boot |*|01|Initial log entry. Current logging level 3
000006.745|copy |*|01|Initial log entry. Current logging level 3
000006.745|utilm|*|01|Initial log entry. Current logging level 4
000006.745|hw   |*|01|Initial log entry. Current logging level 4
000006.745|ethf |*|01|Initial log entry. Current logging level 4
000006.745|dns  |*|01|Initial log entry. Current logging level 3
000006.745|curl |*|01|Initial log entry. Current logging level 3
000006.745|sec  |*|01|Initial log entry. Current logging level 4
000006.758|wdog |*|01|Initial log entry. Current logging level 4
000006.758|lldp |*|01|Initial log entry. Current logging level 3
000006.758|cdp  |*|01|Initial log entry. Current logging level 3
000006.758|key  |*|01|Initial log entry. Current logging level 4
000006.893|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
000006.894|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
000006.894|so   |3|01|Platform: Board=3111-44600-001 3 0
000006.894|so   |3|01|Platform: MAC=0004f26c7a5a
000006.895|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
000006.896|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
000006.896|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.2.1133 29-Aug-13 11:03
000006.896|so   |3|01|Application, main: P/N=3150-11069-512
000006.896|log  |*|01|Install file upload callback for 'Updater'

000006.896|app1 |*|01|Initial log entry. Current logging level 3
000006.939|cfg  |*|01|Initial log entry. Current logging level 2
000006.956|dot1x|*|01|Initial log entry. Current logging level 3
000006.956|app1 |3|01|Starting provisioning because of the start type.
000007.097|tls  |*|01|Initial log entry. Current logging level 4
000007.756|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
000016.168|lldp |3|01|LLDP did not receive a response from a switch. Disabling LLDP.
000021.962|cdp  |3|01|CDP did not receive a response from a switch. Disabling CDP.
000021.990|dhcpc|*|01|Initial log entry. Current logging level 4
000056.140|dns  |*|01|DNS resolver servers are '4.2.2.2' '0.0.0.0'
000056.140|dns  |*|01|DNS resolver search domain is ''
000056.140|app1 |3|01|DNS resolver server is '4.2.2.2'
000056.140|app1 |3|01|DNS resolver search domain is ''
000056.140|app1 |5|01|Could not get an address(Boot Server) for .
000056.141|app1 |3|01|DHCP returned result 0x87 from server 10.1.70.253.
000056.142|app1 |3|01|   Phone IP address is 10.1.70.156.
000056.142|app1 |3|01|   Subnet mask is 255.255.255.0.
000056.142|app1 |3|01|   Gateway address is 10.1.70.253.
000056.142|app1 |3|01|   DNS server is 4.2.2.2.
000056.153|dns  |3|01|DNS lookup for (A) 'pool.ntp.org'(72.20.40.62,69.167.160.102,66.228.35.189) TTL=33
0624133721|app1 |3|01|Time has been set from pool.ntp.org (72.20.40.62).
0624133721|app1 |3|01|   1403617041: 2014-6-24, 13:37:21, DST off
0624133721|cfg  |*|01|Prov|Starting to update
0624133721|dns  |3|01|DNS lookup for (A) 'downloads.polycom.com'(140.242.64.104) TTL=7109
0624133721|copy |3|01|'http://PlcmSpIp:****@downloads.polycom.com/voice/software/UC_Software_4.1.6H_release_sig_split/3111-...****@downloads.polycom.com/voice/software/UC_Software_4.1.6H_release_sig_split/3111-44600-001.sip.ld' from 'downloads.polycom.com(140.242.64.104)'
0624133721|cfg  |3|01|New load header information:
0624133721|cfg  |3|01|Code length:         0x0397CCF8
0624133721|cfg  |3|01|Code Checksum:       0x3951F7D6
0624133721|cfg  |3|01|Options:             0x00000080
0624133721|cfg  |3|01|Recognized container image
0624133721|cfg  |3|01|New load header information:
0624133721|cfg  |3|01|Code length:         0x03289000
0624133721|cfg  |3|01|Code Checksum:       0xA8AD05BE
0624133721|cfg  |3|01|Options:             0x00000002
0624133721|cfg  |3|01|Application header is different
0624133721|cfg  |3|01|Application in container image 1 is different
0624133721|cfg  |3|01|New load header information:
0624133721|cfg  |3|01|Code length:         0x006F33A8
0624133721|cfg  |3|01|Code Checksum:       0x395153BA
0624133721|cfg  |3|01|Options:             0x00000010
0624133721|cfg  |3|01|Updater header is different
0624133721|cfg  |3|01|Updater in container image 2 is different
0624133721|cfg  |3|01|Using Updater
0624133822|cfg  |*|01|Prov|Updating the Updater
0624133822|cfg  |3|01|Using compatible image 0
0624133832|copy |3|01|Download of 'voice/software/UC_Software_4.1.6H_release_sig_split/3111-44600-001.sip.ld' succeeded on attempt 1 (addr 1 of 1)
0624133832|sig  |*|01|Initial log entry. Current logging level 3
0624133832|sig  |3|01|hwSigParseRemove: found key Sig_3.
0624133832|cfg  |3|01|Good image signature
0624133833|cfg  |4|01|Removing application...
0624133836|cfg  |3|01|Programming Updater from sector 320 to 575
0624133840|cfg  |3|01|Programming to sector 320 complete
0624133842|cfg  |*|01|Prov|Image has been changed
0624133842|copy |3|01|No default host to fetch files from
0624133842|copy |4|01|Configuration of URL failed
0624133842|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
0624133842|copy |3|01|No default host to fetch files from
0624133842|copy |4|01|Configuration of URL failed
0624133842|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
0624133842|cfg  |4|01|Prov|Download of master configuration file failed
0624133842|cfg  |4|01|Prov|Trying to boot from existing configuration
0624133842|cfg  |*|01|Prov|Provisioning needs to reboot to upgrade image(s)
000007.443|so   |*|01|---------- Initial log entry ----------
000007.443|so   |*|01|+++ Note that Updater log times are in GMT +++
000007.443|boot |*|01|Initial log entry. Current logging level 3
000007.444|copy |*|01|Initial log entry. Current logging level 3
000007.444|utilm|*|01|Initial log entry. Current logging level 4
000007.444|hw   |*|01|Initial log entry. Current logging level 4
000007.444|ethf |*|01|Initial log entry. Current logging level 4
000007.444|dns  |*|01|Initial log entry. Current logging level 3
000007.444|curl |*|01|Initial log entry. Current logging level 3
000007.444|sec  |*|01|Initial log entry. Current logging level 4
000007.457|wdog |*|01|Initial log entry. Current logging level 4
000007.457|lldp |*|01|Initial log entry. Current logging level 3
000007.457|cdp  |*|01|Initial log entry. Current logging level 3
000007.457|key  |*|01|Initial log entry. Current logging level 4
000007.591|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
000007.592|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
000007.592|so   |3|01|Platform: Board=3111-44600-001 3 0
000007.592|so   |3|01|Platform: MAC=0004f26c7a5a
000007.593|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
000007.594|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
000007.594|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.6.4483 18-Apr-14 11:59
000007.594|so   |3|01|Application, main: P/N=3150-11069-516
000007.594|log  |*|01|Install file upload callback for 'Updater'

000007.594|app1 |*|01|Initial log entry. Current logging level 3
000007.636|cfg  |*|01|Initial log entry. Current logging level 2
000007.652|dot1x|*|01|Initial log entry. Current logging level 3
000007.652|app1 |3|01|Starting provisioning because of the start type.
000007.795|tls  |*|01|Initial log entry. Current logging level 4
000008.456|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
000016.865|lldp |3|01|LLDP did not receive a response from a switch. Disabling LLDP.
000022.132|cdp  |3|01|CDP did not receive a response from a switch. Disabling CDP.
000022.252|dhcpc|*|01|Initial log entry. Current logging level 2
000022.253|dhcpc|3|01|dhcAddIf v4 succeeds: eth0.
000022.257|dhcpc|3|01|dhcRebind v4: Will wait until sync rebind completes.
000022.843|dhcpc|3|01|dhcListener: Read succeeds: state:
.
000022.845|dhcpc|3|01|relLease(0) v4: Succeeded to fork dhclient to terminate.
000023.437|dhcpc|3|01|dhcListener: Read succeeds: eth0 state: PREINIT
.
000025.640|dhcpc|3|01|dhcListener: Read succeeds: eth0 ip: 10.1.70.156
.
000025.641|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: subnet-mask 255.255.255.0
.
000025.642|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: routers 10.1.70.253
.
000025.643|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: domain-name-servers 4.2.2.2
.
000025.644|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: dhcp-lease-time 86400
.
000025.645|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: dhcp-server-identifier 10.1.70.253
.
000025.648|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: broadcast-address 10.1.70.255
.
000025.651|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: dhcp-lease-time 86400
.
000025.652|dhcpc|3|01|dhcListener: Read succeeds: eth0 option: dhcp-message-type 5
.
000025.673|dhcpc|3|01|dhcListener: Read succeeds: eth0 state: BOUND
.
000025.674|dhcpc|3|01|dhcRebind v4: Sync rebind succeeds.
000025.674|dhcpc|3|01|Program eth0 to use subnet mask 255.255.255.0, result -1.
000025.675|dhcpc|3|01|Program eth0 to use ip address 10.1.70.156, result 0.
000025.675|dhcpc|3|01|Program eth0 to use router 10.1.70.253, result 0.
000025.686|dhcpc|3|01|getLease v4: Succeeded to fork dhclient.
000054.760|ares |*|01|Initial log entry. Current logging level 3
000054.761|ares |4|01|invalid ip adress for DNS server
000054.761|dns  |*|01|DNS resolver servers are '4.2.2.2' ''
000054.761|dns  |*|01|DNS resolver search domain is ''
000054.761|app1 |3|01|DNS resolver server is '4.2.2.2'
000054.761|app1 |3|01|DNS resolver search domain is ''
000054.761|app1 |5|01|Could not get an address(Boot Server) for .
000054.769|app1 |3|01|DHCP returned result 0x87 from server 10.1.70.253.
000054.769|app1 |3|01|   Phone IPv4 address is 10.1.70.156.
000054.769|app1 |3|01|   Subnet mask is 255.255.255.0.
000054.769|app1 |3|01|   Gateway address is 10.1.70.253.
000054.769|app1 |3|01|   DNS server is 4.2.2.2
0624133947|app1 |3|01|Time has been set from pool.ntp.org (50.7.0.147).
0624133947|app1 |3|01|   1403617187: 2014-6-24, 13:39:47, DST off
0624133947|cfg  |*|01|Prov|Starting to update
0624133947|copy |3|01|'http://PlcmSpIp:****@downloads.polycom.com/voice/software/UC_Software_4.1.6H_release_sig_split/3111-...****@downloads.polycom.com/voice/software/UC_Software_4.1.6H_release_sig_split/3111-44600-001.sip.ld' from 'downloads.polycom.com(140.242.64.104)'
0624133947|cfg  |3|01|New load header information:
0624133947|cfg  |3|01|Code length:         0x0397CCF8
0624133947|cfg  |3|01|Code Checksum:       0x3951F7D6
0624133947|cfg  |3|01|Options:             0x00000080
0624133947|cfg  |3|01|Recognized container image
0624133947|cfg  |3|01|New load header information:
0624133947|cfg  |3|01|Code length:         0x03289000
0624133947|cfg  |3|01|Code Checksum:       0xA8AD05BE
0624133947|cfg  |3|01|Options:             0x00000002
0624133947|cfg  |3|01|Could not open application file for checking
0624133947|cfg  |3|01|Application in container image 1 is different
0624133947|cfg  |3|01|New load header information:
0624133947|cfg  |3|01|Code length:         0x006F33A8
0624133947|cfg  |3|01|Code Checksum:       0x395153BA
0624133947|cfg  |3|01|Options:             0x00000010
0624133947|cfg  |3|01|Updater is already present
0624133947|cfg  |3|01|Updater in container image 2 is not different
0624133947|cfg  |3|01|Using application
0624133947|cfg  |*|01|Prov|Updating the Application
0624133947|cfg  |3|01|Using compatible image 0
0624134104|copy |3|01|buffered_write: transfer terminated
0624134104|copy |3|01|Download of 'voice/software/UC_Software_4.1.6H_release_sig_split/3111-44600-001.sip.ld' succeeded on attempt 1 (addr 1 of 1)
0624134105|sig  |*|01|Initial log entry. Current logging level 3
0624134105|sig  |3|01|hwSigParseRemove: found key Sig_3.
0624134107|cfg  |3|01|Good image signature
0624134108|cfg  |3|01|Programming 52990544 bytes into tffs in 4K blocks
0624134111|cfg  |3|01|Extracting application files
0624134111|cfg  |3|01|New load header information:
0624134111|cfg  |3|01|Code length:         0x03289000
0624134111|cfg  |3|01|Code Checksum:       0xA8AD05BE
0624134111|cfg  |3|01|Options:             0x00000002
0624134216|cfg  |3|01|Finished extracting application files (OK)
0624134224|cfg  |3|01|File system is synchronized
0624134225|cfg  |*|01|Prov|Succeeded updating file http://downloads.polycom.com/voice/software/UC_Software_4.1.6H_release_sig_split/3111-44600-001.sip....
0624134225|cfg  |*|01|Prov|Image has been changed
0624134225|copy |3|01|No default host to fetch files from
0624134225|copy |4|01|Configuration of URL failed
0624134225|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
0624134225|copy |3|01|No default host to fetch files from
0624134225|copy |4|01|Configuration of URL failed
0624134225|copy |3|01|Update of '/ffs0/newinit.mac' failed, leaving local copy intact
0624134225|cfg  |4|01|Prov|Download of master configuration file failed
0624134225|cfg  |4|01|Prov|Trying to boot from existing configuration
0624134225|cfg  |3|01|Prov|Provisioning succeeded
0624134225|cfg  |*|01|Prov|Finished updating configuration
0624134230|app1 |3|01|Application, load: Type=SIP, Version=4.1.6.5374 18-Apr-14 12:04
0624134230|boot |*|01|Using TFFS for flash load
0624134230|boot |*|01|Code length:         0x03289000
0624134230|boot |*|01|Code checksum:       0xA8AD05BE
0624134230|app1 |4|01|Loaded application sip.ld from local system successfully.
0624134230|app1 |6|01|Uploading boot log, time is Tue Jun 24 13:42:31 2014

0624134231|copy |3|01|No default host to fetch files from
0624134231|copy |4|01|Configuration of URL failed
0624134231|log  |4|01|UtilLogC::uploadFifoLog: upload error. protocol 0 result = 8
0624134231|dhcpc|3|01|relLease(0) v4: Succeeded to fork dhclient to terminate.
0624134318|cfg  |3|01|Prov|Shutting down
000007.295|so   |*|01|---------- Initial log entry ----------
000007.295|so   |*|01|+++ Note that Updater log times are in GMT +++
000007.295|boot |*|01|Initial log entry. Current logging level 3
000007.295|copy |*|01|Initial log entry. Current logging level 3
000007.295|utilm|*|01|Initial log entry. Current logging level 4
000007.295|hw   |*|01|Initial log entry. Current logging level 4
000007.295|ethf |*|01|Initial log entry. Current logging level 4
000007.295|dns  |*|01|Initial log entry. Current logging level 3
000007.295|curl |*|01|Initial log entry. Current logging level 3
000007.295|sec  |*|01|Initial log entry. Current logging level 4
000007.309|wdog |*|01|Initial log entry. Current logging level 4
000007.309|lldp |*|01|Initial log entry. Current logging level 3
000007.309|cdp  |*|01|Initial log entry. Current logging level 3
000007.309|key  |*|01|Initial log entry. Current logging level 4
000007.441|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
000007.442|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
000007.442|so   |3|01|Platform: Board=3111-44600-001 3 0
000007.442|so   |3|01|Platform: MAC=0004f26c7a5a
000007.443|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
000007.444|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
000007.444|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.6.4483 18-Apr-14 11:59
000007.444|so   |3|01|Application, main: P/N=3150-11069-516
000007.444|log  |*|01|Install file upload callback for 'Updater'

000007.445|app1 |*|01|Initial log entry. Current logging level 3
000007.486|cfg  |*|01|Initial log entry. Current logging level 2
000008.303|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
000007.281|so   |*|01|---------- Initial log entry ----------
000007.281|so   |*|01|+++ Note that Updater log times are in GMT +++
000007.281|boot |*|01|Initial log entry. Current logging level 3
000007.281|copy |*|01|Initial log entry. Current logging level 3
000007.281|utilm|*|01|Initial log entry. Current logging level 4
000007.281|hw   |*|01|Initial log entry. Current logging level 4
000007.281|ethf |*|01|Initial log entry. Current logging level 4
000007.282|dns  |*|01|Initial log entry. Current logging level 3
000007.282|curl |*|01|Initial log entry. Current logging level 3
000007.282|sec  |*|01|Initial log entry. Current logging level 4
000007.295|wdog |*|01|Initial log entry. Current logging level 4
000007.295|lldp |*|01|Initial log entry. Current logging level 3
000007.295|cdp  |*|01|Initial log entry. Current logging level 3
000007.295|key  |*|01|Initial log entry. Current logging level 4
000007.421|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
000007.422|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
000007.422|so   |3|01|Platform: Board=3111-44600-001 3 0
000007.422|so   |3|01|Platform: MAC=0004f26c7a5a
000007.423|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
000007.424|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
000007.424|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.6.4483 18-Apr-14 11:59
000007.424|so   |3|01|Application, main: P/N=3150-11069-516
000007.424|log  |*|01|Install file upload callback for 'Updater'

000007.425|app1 |*|01|Initial log entry. Current logging level 3
000007.466|cfg  |*|01|Initial log entry. Current logging level 2
000008.289|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
000007.277|so   |*|01|---------- Initial log entry ----------
000007.277|so   |*|01|+++ Note that Updater log times are in GMT +++
000007.277|boot |*|01|Initial log entry. Current logging level 3
000007.277|copy |*|01|Initial log entry. Current logging level 3
000007.277|utilm|*|01|Initial log entry. Current logging level 4
000007.277|hw   |*|01|Initial log entry. Current logging level 4
000007.277|ethf |*|01|Initial log entry. Current logging level 4
000007.278|dns  |*|01|Initial log entry. Current logging level 3
000007.278|curl |*|01|Initial log entry. Current logging level 3
000007.278|sec  |*|01|Initial log entry. Current logging level 4
000007.291|wdog |*|01|Initial log entry. Current logging level 4
000007.291|lldp |*|01|Initial log entry. Current logging level 3
000007.291|cdp  |*|01|Initial log entry. Current logging level 3
000007.291|key  |*|01|Initial log entry. Current logging level 4
000007.421|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
000007.422|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
000007.422|so   |3|01|Platform: Board=3111-44600-001 3 0
000007.422|so   |3|01|Platform: MAC=0004f26c7a5a
000007.423|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
000007.424|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
000007.424|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.6.4483 18-Apr-14 11:59
000007.424|so   |3|01|Application, main: P/N=3150-11069-516
000007.424|log  |*|01|Install file upload callback for 'Updater'

000007.425|app1 |*|01|Initial log entry. Current logging level 3
000007.466|cfg  |*|01|Initial log entry. Current logging level 2
000008.285|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.
000007.276|so   |*|01|---------- Initial log entry ----------
000007.276|so   |*|01|+++ Note that Updater log times are in GMT +++
000007.276|boot |*|01|Initial log entry. Current logging level 3
000007.277|copy |*|01|Initial log entry. Current logging level 3
000007.277|utilm|*|01|Initial log entry. Current logging level 4
000007.277|hw   |*|01|Initial log entry. Current logging level 4
000007.277|ethf |*|01|Initial log entry. Current logging level 4
000007.277|dns  |*|01|Initial log entry. Current logging level 3
000007.277|curl |*|01|Initial log entry. Current logging level 3
000007.277|sec  |*|01|Initial log entry. Current logging level 4
000007.290|wdog |*|01|Initial log entry. Current logging level 4
000007.290|lldp |*|01|Initial log entry. Current logging level 3
000007.290|cdp  |*|01|Initial log entry. Current logging level 3
000007.290|key  |*|01|Initial log entry. Current logging level 4
000007.421|hw   |6|01|TouchScreen: found lds700x_ts on /dev/event1, firmware version: 0x4330.46
000007.422|so   |3|01|Platform: Model=VVX 600, Assembly=3111-44600-001 Rev=A Region=0
000007.422|so   |3|01|Platform: Board=3111-44600-001 3 0
000007.422|so   |3|01|Platform: MAC=0004f26c7a5a
000007.423|so   |3|01|Platform: BootBlock=3.0.4.0061 (44600-001) 13-Sep-12 09:09
000007.424|so   |*|01|Platform: BootL1=1.0.0.0041 (44600-001) 13-Sep-12 10:01
000007.424|so   |3|01|Application, main: Label=Updater, Version=Peridot 5.1.6.4483 18-Apr-14 11:59
000007.424|so   |3|01|Application, main: P/N=3150-11069-516
000007.424|log  |*|01|Install file upload callback for 'Updater'

000007.425|app1 |*|01|Initial log entry. Current logging level 3
000007.466|cfg  |*|01|Initial log entry. Current logging level 2
000008.290|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.

[Anonymous]

Frank,

Did you manually configure the remote phone or does it pull all its configuration from the 7100?

Defaulting the phone will force it to download all the files again. Downside is if something happens and it doesn’t come up and it is 4 hours away.

-Mark

[Anonymous]

I need to see the debug ip ftp-server output on the 7100 after the reboot.

If you see no FTP traffic, then you will need to default the phone to cause it to download the files.

-Mark

[frank6160]

Thanks for your answers Mark. There were a couple of things we manually set in phone to get it to work. ext number and username and password I think. I'm going to get the customer to send one of thier people and help me default the set. I see nothing when it reboots other than set unregistered and set registered.

[Anonymous]

Ok, let me know what happens after you default the unit. Just go through the menus and write down all the manual settings you have before you default it.

-Mark

[Anonymous]

frank6160,

The log you posted states (No default host to fetch files from) it looks like to me when it was manually configured the server address was either not set or there is a firewall issue at one end or the other blocking the connection.  Since you have the SIP Server IP and username and password programed that is enough for it to talk but does not download any additional configuration files.  My guess is unless you have the proper DHCP options setup on the remote end when you default the phone you will end up with a default phone.  So either configure the DHCP pool on the remote side or add the settings manually to the phone.

John Wable