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dainfotech
New Contributor

Sending (transferring) call direct to user mailbox.

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Is there an easier way to transfer a call directly to someone's mailbox on a 7100, other than transferring the call to (default) extension 8504 and entering a mailbox.

Possibly a SPRE code ? I thought there ws but cannot remember.

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markfreeman
Valued Contributor II
Valued Contributor II

Re: Sending (transferring) call direct to user mailbox.

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Hello,

This depends on what firmware you are running in your NV7100. In R10.2 the *86 spree code was added

*86xxxx                 Send User Directly to Voicemail

If you are using a release prior to this, then you will have to dial 8504. Another option is to set up a speed dial on tha phone of 8504, so just press the soft phone button and then you would just have to dial that users extension.

Hope that helps.

If you want to download the firmware for the 7100 you can go here:  NetVanta 7100

-Mark

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6 Replies
markfreeman
Valued Contributor II
Valued Contributor II

Re: Sending (transferring) call direct to user mailbox.

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Hello,

This depends on what firmware you are running in your NV7100. In R10.2 the *86 spree code was added

*86xxxx                 Send User Directly to Voicemail

If you are using a release prior to this, then you will have to dial 8504. Another option is to set up a speed dial on tha phone of 8504, so just press the soft phone button and then you would just have to dial that users extension.

Hope that helps.

If you want to download the firmware for the 7100 you can go here:  NetVanta 7100

-Mark

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Anonymous
Not applicable

Re: Sending (transferring) call direct to user mailbox.

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I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily. If you have any further questions on this, we would be more than happy to continue working with you  - just let us know in a reply.


Thanks,

Matt

tn22
New Contributor III

Re: Sending (transferring) call direct to user mailbox.

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Matt,

Using the VVX400 phones there is a "SendVM" option under the dynamic keys after pressing "more" x2. Is there a way to move this button to the main display? I would like to have as few key presses as possible to transfer the caller straight to VM.

Thanks,

Brady

Anonymous
Not applicable

Re: Sending (transferring) call direct to user mailbox.

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- Sorry for the late reply. There does not appear to be a clean cut way to change the order of these soft keys.  One option would be for the person to use the existing transfer softkey on that screen by default, and then enter the target extension with *86 in front.  For example if someone called, I answered, and I wanted to send them to extension 2040's voicemail, I would hit the transfer softkey, then enter *862040, and then hit the transfer softkey again.  One thing to watch out for is if the target extension's voicemail greeting is very short, the person being transferred may miss the greeting due to the delay introduced with this type of call flow.

Thanks,

Matt

Anonymous
Not applicable

Re: Sending (transferring) call direct to user mailbox.

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- I wanted to add a note to mention I got this working a different way.  If you add a speed dial to the string below, it will function the same way as the "SendVM" key. 


^*86$P1N10$$Trefer$


This only works on Polycom phones, not on ADTRAN IP 700s.

Thanks,

Matt

tn22
New Contributor III

Re: Sending (transferring) call direct to user mailbox.

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Matt,

     Yes! this will work for us. Thank You!