Adtran
Help
The Adtran community holiday season is starting next week! The holiday period will span from December 21, 2024 to January 6, 2025. During this time, responses to feedback form submissions may be delayed. If you are encountering product issues, you can reach out to Adtran support at any time.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kai
New Contributor
‎11-18-2015 03:53 PM

Soundpoint 601 rebooting

The customer has 12 Polycom Soundpoint 601 phones and some of them will reboot while in the middle of a call . What could be causing this ? The 7100 is running 10.7.1 and the phones are running 3.1.8 firmware.

Labels (1)
0 Kudos
Reply
1 Reply
Anonymous
Not applicable
‎11-30-2015 03:57 PM

Re: Soundpoint 601 rebooting

Kai, the 7100 is out of software support and needs to be upgraded to 11.4.5 for troubleshooting.

The Soundpoint 601 has been discontinued by Polycom and they no longer provide software support for it. We need to verify that the 7100 is not sending any messaging during the call that cause the reboot and that POE is not going out, but if neither of those is the case, we wouldn't be able to open a ticket with Polycom for that phone.

Thanks

Jay

0 Kudos
Accept as Solution Reply