Transfer to Call Queue from external drops the call

[Anonymous]

7100 been in place years.  Current firmware is R10.8.10HA-E  Inbound DID via SIP trunk currently rings a ring group for most calls.  Numerous DID's on individual lines.

Setup a Call Queue for the Sales Department with 3 lines.  If you dial the call queue extension from an internal extension, works fine. 

If you dial an extension from another extension and they transfer you to the call queue, works fine.

If you dial in via the sip trunk and are transferred to the call queue, it drops the call.

However if you call into the AA via the Trunk and it transfers to the Call Queue, it works.

debug voice switchboard reports the following:

19:50:59.824 SB.CALL 68125 CallIdlePending      ERROR! Dropped clearResponse routine in idle pending state

Thoughts??

Full debug below.

19:50:51.271 SB.CALL 68123 Idle                 Called the call routine with 100

19:50:51.272 SB.CCM isMappable:

19:50:51.272 SB.CCM  :  Call Struct 0x424e010 :   Call-ID = 68123

19:50:51.272 SB.CCM  :  Org Acct = T02    Dst Acct = 100

19:50:51.272 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:51.272 SB.CCM  :  Org TID =    Dst TID =

19:50:51.272 SB.CCM  :  SDP Transaction = CallID: 68123

19:50:51.273 SB.CCM  :  SDP Offer = 0x065c7810, (98.142.41.167:21550)

19:50:51.273 SB.CCM isMappable: Call Connection Type is RTP_TO_RTP

19:50:51.273 SB.CCM handleRtpToRtp: Modifying SDP Offer

19:50:51.273 SB.CCM translateOffer: offer codec list: PCMU

19:50:51.274 SB.CCM translateOffer: revised offer codec list: PCMU

19:50:51.274 SB.CCM translateOffer: codec list after answerer: PCMU

19:50:51.275 SB.CCM translateOffer: DTMF signaling: answerer has no restrictions configured, passing offer(inband) through

19:50:51.275 SB.CCM translateOffer: success

19:50:51.275 SB.CALL 68123 Idle                 Call sent from T02 to 100 (100)

19:50:51.276 SB.CALL 68123 State change      >> Idle->Delivering

19:50:51.311 SB.CALL 68123 Delivering           Called the deliverResponse routine from Delivering

19:50:51.312 SB.CALL 68123 Delivering           DeliverResponse(accept) sent from 100 to T02

19:50:51 SB.CallStructObserver 68123 Created

19:50:51 SB.CallStructObserver 68123 <-> 0gQAAC8WAAACBAAALxYAAEOuoQTeLrdHb4vMGDkMmlO5LVAa1Vdmnj6kVujcX6lR@98.142.41.167

19:50:51.574 SB.CALL 68123 Delivering           Called the deliverResponse routine from Delivering

19:50:51.575 SB.CALL 68123 Delivering           Alert sent from 100 to T02

19:50:51.575 SB.CALL 68123 State change      >> Delivering->Alerting

19:50:53.570 SB.CALL 68123 Alerting             Called the connect routine

19:50:53.570 SB.CCM isResponseMappable:

19:50:53.570 SB.CCM  :  Call Struct 0x424e010 :   Call-ID = 68123

19:50:53.570 SB.CCM  :  Org Acct = T02    Dst Acct = 100

19:50:53.570 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:53.571 SB.CCM  :  Org TID =    Dst TID = SipPhoneManager

19:50:53.571 SB.CCM  :  SDP Transaction = CallID: 68123

19:50:53.571 SB.CCM  :  SDP Offer = 0x065c7810, (98.142.41.167:21550)

19:50:53.571 SB.CCM  :  SDP Answer = 0x06595b10, (192.168.18.93:3000)

19:50:53.571 SB.CCM isResponseMappable: reversing call connection type to compensate for event originator direction

19:50:53.571 SB.CCM isResponseMappable: Call Connection Type is RTP_TO_RTP

19:50:53.572 SB.CCM handleRtpToRtp: Modifying SDP Answer

19:50:53.572 SB.CCM translateAnswer: offer  codec list: PCMU

19:50:53.572 SB.CCM                : answer codec list: PCMU

19:50:53.572 SB.CCM translateAnswer: CODEC transcoding is not required

19:50:53.573 SB.CCM translateAnswer: skipping DTMF answer translation for (inband->inband) due to invalid resource(0x0) or unsupported CODEC, using (inband)

19:50:53.573 SB.CCM translateAnswer: success

19:50:53.574 SB.CALL 68123 Alerting             Connect sent from 100 to T02

19:50:53.574 SB.CALL 68123 State change      >> Alerting->Connecting

19:50:53 SB.CallStructObserver 68123 <-> 5732bc8-628e290e-13c4-36e3e5-913ebb26-36e3e5@192.168.18.15

19:50:53.583 SB.CALL 68123 Connecting           Called the connectResponse routine

19:50:53.583 SB.CCM connect:

19:50:53.583 SB.CCM  :  Call Struct 0x424e010 :   Call-ID = 68123

19:50:53.584 SB.CCM  :  Org Acct = T02    Dst Acct = 100

19:50:53.584 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:53.584 SB.CCM  :  Org TID =    Dst TID = SipPhoneManager

19:50:53.584 SB.CCM  :  SDP Transaction = CallID: 68123

19:50:53.584 SB.CCM  :  SDP Offer = 0x065c7810, (98.142.41.167:21550)

19:50:53.584 SB.CCM  :  SDP Answer = 0x06595b10, (192.168.18.93:3000)

19:50:53.585 SB.CCM connect: Call Connection Type is RTP_TO_RTP

19:50:53.585 SB.CCM connect: Connected RTP_TO_RTP via MCM

19:50:53.586 SB.CCM handleMediaConnectionRtpChannel: No RTP channel to set up

19:50:53.586 SB.CCM handleMediaConnectionRtpChannel: No RTP channel to set up

19:50:53.586 SB.CCM firewallConnectCall: Set up firewall from media connections

19:50:53.586 SB.CCM sdpFirewall: invoked with offer - 192.168.18.15:12364, answer - 192.168.18.93:3000

19:50:53.586 SB.CCM sdpFirewallV4: Testing firewall policies

19:50:53.587 SB.CCM sdpFirewallV4: Creating firewall associations to connect 192.168.18.15:12364 to 192.168.18.93:3000

19:50:53.587 SB.CCM sdpFirewallV4: Call matches VQM user, access list, or sampling criteria.

19:50:53.587 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.15:12364 for RTP

19:50:53.587 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.93:0 Dst: 192.168.18.15:12364 Vrf: 0 Proto: 17 Dir: Private

19:50:53.588 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.15:12365 for RTCP

19:50:53.588 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.93:0 Dst: 192.168.18.15:12365 Vrf: 0 Proto: 17 Dir: Private

19:50:53.588 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.93:3000 for RTP

19:50:53.588 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.15:0 Dst: 192.168.18.93:3000 Vrf: 0 Proto: 17 Dir: SELF

19:50:53.589 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.93:3001 for RTCP

19:50:53.589 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.15:0 Dst: 192.168.18.93:3001 Vrf: 0 Proto: 17 Dir: SELF

19:50:53.589 SB.CCM sdpFirewall: invoked with offer - 98.142.41.14:12366, answer - 98.142.41.167:21550

19:50:53.589 SB.CCM sdpFirewallV4: Testing firewall policies

19:50:53.590 SB.CCM sdpFirewallV4: Creating firewall associations to connect 98.142.41.14:12366 to 98.142.41.167:21550

19:50:53.590 SB.CCM sdpFirewallV4: Call matches VQM user, access list, or sampling criteria.

19:50:53.590 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.14:12366 for RTP

19:50:53.590 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.167:0 Dst: 98.142.41.14:12366 Vrf: 0 Proto: 17 Dir: Public

19:50:53.591 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.14:12367 for RTCP

19:50:53.591 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.167:0 Dst: 98.142.41.14:12367 Vrf: 0 Proto: 17 Dir: Public

19:50:53.591 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.167:21550 for RTP

19:50:53.591 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.14:0 Dst: 98.142.41.167:21550 Vrf: 0 Proto: 17 Dir: SELF

19:50:53.592 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.167:21551 for RTCP

19:50:53.592 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.14:0 Dst: 98.142.41.167:21551 Vrf: 0 Proto: 17 Dir: SELF

19:50:53.592 SB.CALL 68123 Connecting           ConnectResponse sent from T02 to 100

19:50:53.594 SB.CALL 68123 Connecting           Called the finalizeConnect routine

19:50:53.594 SB.CCM finalizeConnect: connection already finalized(2)

19:50:53.595 SB.CALL 68123 State change      >> Connecting->Connected

19:50:56.328 SB.CCM isHoldable_software:

19:50:56.328 SB.CCM  :  Call Struct 0x424e010 :   Call-ID = 68123

19:50:56.329 SB.CCM  :  Org Acct = T02    Dst Acct = 100

19:50:56.329 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:56.329 SB.CCM  :  Org TID =    Dst TID = SipPhoneManager

19:50:56.329 SB.CCM  :  SDP Transaction = CallID: 68123

19:50:56.329 SB.CCM  :  SDP Offer = 0x06595610, ([::]:3000)

19:50:56.329 SB.CCM isHoldable_software: reversing call connection type to compensate for hold originate direction

19:50:56.330 SB.CCM isHoldable_software: Call Connection Type is RTP_TO_RTP

19:50:56.330 SB.CCM handleRtpToRtpIsHoldable: create MOH offer

19:50:56.333 SB.CCM translateOffer: offer codec list: PCMU PCMA G729

19:50:56.333 SB.CCM translateOffer: revised offer codec list: PCMU G729

19:50:56.334 SB.CCM translateOffer: codec list after answerer: PCMU G729

19:50:56.335 SB.CCM translateOffer: DTMF signaling: answerer has no restrictions configured, passing offer(inband) through

19:50:56.335 SB.CCM translateOffer: success

19:50:56.335 SB.CALL 68123 Connected            Hold sent from 100 to T02

19:50:56 SB.CallStructObserver 68123 <-> 5732bc8-628e290e-13c4-36e3e5-913ebb26-36e3e5@192.168.18.15

19:50:56.359 SB.CALL 68123 Connected            Called the holdResponse routine

19:50:56.359 SB.CALL 68123 Connected            holdResponse sent from T02 to 100

19:50:56.360 SB.CALL 68123 Connected            Called the holdConnect routine

19:50:56.360 SB.CCM isResponseMappable:

19:50:56.360 SB.CCM  :  Call Struct 0x424e010 :   Call-ID = 68123

19:50:56.360 SB.CCM  :  Org Acct = T02    Dst Acct = 100

19:50:56.360 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:56.360 SB.CCM  :  Org TID =    Dst TID = SipPhoneManager

19:50:56.360 SB.CCM  :  SDP Transaction = CallID: 68123

19:50:56.361 SB.CCM  :  SDP Offer = 0x065c5010, (127.0.0.1:12368)

19:50:56.361 SB.CCM  :  SDP Answer = 0x065c3d10, (98.142.41.167:21550)

19:50:56.361 SB.CCM isResponseMappable: Call Connection Type is RTP_TO_RTP

19:50:56.361 SB.CCM handleRtpToRtp: Modifying SDP Answer

19:50:56.362 SB.CCM translateAnswer: offer  codec list: PCMU G729

19:50:56.362 SB.CCM                : answer codec list: PCMU

19:50:56.362 SB.CCM translateAnswer: CODEC transcoding is not required

19:50:56.362 SB.CCM translateAnswer: skipping DTMF answer translation for (inband->inband) due to invalid resource(0x0) or unsupported CODEC, using (inband)

19:50:56.363 SB.CCM translateAnswer: success

19:50:56.363 SB.CALL 68123 Connected            Hold Connect sent from T02 to 100

19:50:56 SB.CallStructObserver 68123 <-> 0gQAAC8WAAACBAAALxYAAEOuoQTeLrdHb4vMGDkMmlO5LVAa1Vdmnj6kVujcX6lR@98.142.41.167

19:50:56.474 SB.CALL 68123 Connected            Called the holdConnectResponse routine

19:50:56.474 SB.CCM disconnect:

19:50:56.474 SB.CCM  :  Call Struct 0x424e010 :   Call-ID = 68123

19:50:56.475 SB.CCM  :  Org Acct = T02    Dst Acct = 100

19:50:56.475 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:56.475 SB.CCM  :  Org TID =    Dst TID = SipPhoneManager

19:50:56.475 SB.CCM  :  SDP Transaction = CallID: 68123

19:50:56.475 SB.CCM  :  SDP Offer = 0x065c5010, (127.0.0.1:12368)

19:50:56.475 SB.CCM  :  SDP Answer = 0x065c3d10, (98.142.41.167:21550)

19:50:56.476 SB.CCM disconnect: Call Connection Type is RTP_TO_RTP

19:50:56.476 SB.CCM disconnect, music on hold

19:50:56.476 SB.CCM connect:

19:50:56.476 SB.CCM  :  Call Struct 0x424e010 :   Call-ID = 68123

19:50:56.476 SB.CCM  :  Org Acct = T02    Dst Acct = 100

19:50:56.476 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:56.477 SB.CCM  :  Org TID =    Dst TID =

19:50:56.477 SB.CCM  :  SDP Transaction = CallID: 68123

19:50:56.477 SB.CCM  :  SDP Offer = 0x065c5010, (127.0.0.1:12368)

19:50:56.478 SB.CCM  :  SDP Answer = 0x065c3d10, (98.142.41.167:21550)

19:50:56.478 SB.CCM connect: Call Connection Type is RTP_TO_RTP

19:50:56.479 SB.CCM connect: Connected RTP_TO_RTP via MCM

19:50:56.479 SB.CCM handleMediaConnectionRtpChannel: No RTP channel to set up

19:50:56.480 SB.CCM firewallConnectCall: Set up firewall from media connections

19:50:56.480 SB.CCM sdpFirewall: invoked with offer - 98.142.41.14:12368, answer - 98.142.41.167:21550

19:50:56.480 SB.CCM sdpFirewallV4: Testing firewall policies

19:50:56.480 SB.CCM sdpFirewallV4: Creating firewall associations to connect 98.142.41.14:12368 to 98.142.41.167:21550

19:50:56.481 SB.CCM sdpFirewallV4: Call matches VQM user, access list, or sampling criteria.

19:50:56.481 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.14:12368 for RTP

19:50:56.481 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.167:0 Dst: 98.142.41.14:12368 Vrf: 0 Proto: 17 Dir: Public

19:50:56.481 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.14:12369 for RTCP

19:50:56.482 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.167:0 Dst: 98.142.41.14:12369 Vrf: 0 Proto: 17 Dir: Public

19:50:56.482 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.167:21550 for RTP

19:50:56.482 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.14:0 Dst: 98.142.41.167:21550 Vrf: 0 Proto: 17 Dir: SELF

19:50:56.482 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 98.142.41.167:21551 for RTCP

19:50:56.483 SB.CCM sdpFirewallV4: Delete criteria: Src: 98.142.41.14:0 Dst: 98.142.41.167:21551 Vrf: 0 Proto: 17 Dir: SELF

19:50:56.483 SB.CALL 68123 Connected            Hold Connect Response sent from 100 to T02

19:50:56.486 SB.CALL 68123 Connected            Default handling for finalizeConnect routine

19:50:56.486 SB.CCM finalizeConnect: connection already finalized(5)

19:50:58.016 SB.CALL 68124 Idle                 Called the call routine with 701

19:50:58.016 SB.CCM isMappable:

19:50:58.016 SB.CCM  :  Call Struct 0x3fd9810 :   Call-ID = 68124

19:50:58.017 SB.CCM  :  Org Acct = 100    Dst Acct = 701

19:50:58.017 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:58.017 SB.CCM  :  Org TID = SipPhoneManager   Dst TID =

19:50:58.017 SB.CCM  :  SDP Transaction = CallID: 68124

19:50:58.018 SB.CCM  :  SDP Offer = 0x065cd810, (192.168.18.93:3002)

19:50:58.018 SB.CCM isMappable: Call Connection Type is RTP_TO_RTP

19:50:58.018 SB.CCM handleRtpToRtp: Modifying SDP Offer

19:50:58.019 SB.CCM translateOffer: offer codec list: G722 PCMU PCMA G729 

19:50:58.019 SB.CCM translateOffer: revised offer codec list: PCMU G729

19:50:58.021 SB.CCM translateOffer: codec list after answerer: PCMU G729

19:50:58.021 SB.CCM translateOffer: DTMF signaling: answerer has no restrictions configured, passing offer(NTE 101) through

19:50:58.022 SB.CCM translateOffer: success

19:50:58.022 SB.CALL 68124 Idle                 Call sent from 100 to 701 (701)

19:50:58.023 SB.CALL 68124 State change      >> Idle->Delivering

19:50:58.073 SB.CALL 68124 Delivering           Called the connect routine

19:50:58.073 SB.CCM isResponseMappable:

19:50:58.073 SB.CCM  :  Call Struct 0x3fd9810 :   Call-ID = 68124

19:50:58.074 SB.CCM  :  Org Acct = 100    Dst Acct = 701

19:50:58.074 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:58.074 SB.CCM  :  Org TID = SipPhoneManager   Dst TID =

19:50:58.074 SB.CCM  :  SDP Transaction = CallID: 68124

19:50:58.074 SB.CCM  :  SDP Offer = 0x065cd810, (192.168.18.93:3002)

19:50:58.074 SB.CCM  :  SDP Answer = 0x065cdd10, (127.0.0.1:12372)

19:50:58.075 SB.CCM isResponseMappable: reversing call connection type to compensate for event originator direction

19:50:58.075 SB.CCM isResponseMappable: Call Connection Type is RTP_TO_RTP

19:50:58.075 SB.CCM handleRtpToRtp: Modifying SDP Answer

19:50:58.075 SB.CCM translateAnswer: offer  codec list: PCMU G729

19:50:58.076 SB.CCM                : answer codec list: PCMU

19:50:58.076 SB.CCM translateAnswer: CODEC transcoding is not required

19:50:58.076 SB.CCM translateAnswer: skipping DTMF answer translation for (NTE 101->NTE 101) due to invalid resource(0x0) or unsupported CODEC, using (NTE 101)

19:50:58.076 SB.CCM translateAnswer: success

19:50:58.077 SB.CALL 68124 Delivering           Connect sent from 701 to 100

19:50:58.078 SB.CALL 68124 State change      >> Delivering->Connecting

19:50:58 SB.CallStructObserver 68124 Created

19:50:58 SB.CallStructObserver 68124 <-> d7718cbe7d4d06a480554838b9c2dc0f@192.168.18.93

19:50:58.248 SB.CALL 68124 Connecting           Called the connectResponse routine

19:50:58.248 SB.CCM connect:

19:50:58.248 SB.CCM  :  Call Struct 0x3fd9810 :   Call-ID = 68124

19:50:58.249 SB.CCM  :  Org Acct = 100    Dst Acct = 701

19:50:58.249 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:58.249 SB.CCM  :  Org TID = SipPhoneManager   Dst TID =

19:50:58.249 SB.CCM  :  SDP Transaction = CallID: 68124

19:50:58.249 SB.CCM  :  SDP Offer = 0x065cd810, (192.168.18.93:3002)

19:50:58.250 SB.CCM  :  SDP Answer = 0x065cdd10, (127.0.0.1:12372)

19:50:58.250 SB.CCM connect: Call Connection Type is RTP_TO_RTP

19:50:58.250 SB.CCM connect: Connected RTP_TO_RTP via MCM

19:50:58.251 SB.CCM handleMediaConnectionRtpChannel: No RTP channel to set up

19:50:58.251 SB.CCM firewallConnectCall: Set up firewall from media connections

19:50:58.251 SB.CCM sdpFirewall: invoked with offer - 192.168.18.15:12372, answer - 192.168.18.93:3002

19:50:58.251 SB.CCM sdpFirewallV4: Testing firewall policies

19:50:58.251 SB.CCM sdpFirewallV4: Creating firewall associations to connect 192.168.18.15:12372 to 192.168.18.93:3002

19:50:58.252 SB.CCM sdpFirewallV4: Call matches VQM user, access list, or sampling criteria.

19:50:58.252 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.15:12372 for RTP

19:50:58.252 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.93:0 Dst: 192.168.18.15:12372 Vrf: 0 Proto: 17 Dir: Private

19:50:58.252 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.15:12373 for RTCP

19:50:58.253 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.93:0 Dst: 192.168.18.15:12373 Vrf: 0 Proto: 17 Dir: Private

19:50:58.253 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.93:3002 for RTP

19:50:58.253 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.15:0 Dst: 192.168.18.93:3002 Vrf: 0 Proto: 17 Dir: SELF

19:50:58.253 SB.CCM sdpFirewallV4: Creating association (does not need NAT) for traffic destined to 192.168.18.93:3003 for RTCP

19:50:58.254 SB.CCM sdpFirewallV4: Delete criteria: Src: 192.168.18.15:0 Dst: 192.168.18.93:3003 Vrf: 0 Proto: 17 Dir: SELF

19:50:58.254 SB.CALL 68124 Connecting           ConnectResponse sent from 100 to 701

19:50:58.255 SB.CALL 68124 Connecting           Called the finalizeConnect routine

19:50:58.255 SB.CCM finalizeConnect: connection already finalized(2)

19:50:58.255 SB.CALL 68124 State change      >> Connecting->Connected

19:50:59.763 SB.CALL 68123 Connected            Called the clearCall routine

19:50:59.764 SB.CALL 68123 Connected            ClearCall sent from 100 to T02

19:50:59.764 SB.CALL 68123 State change      >> Connected->Clearing

19:50:59.765 SB.CALL 68123 Clearing             Called the clearResponse routine

19:50:59.765 SB.CALL 68123 State change      >> Clearing->CallIdlePending

19:50:59.766 SB.CCM disconnect:

19:50:59.766 SB.CCM  :  Call Struct 0x424e010 :   Call-ID = 68123

19:50:59.766 SB.CCM  :  Org Acct = T02    Dst Acct = 100

19:50:59.766 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:59.766 SB.CCM  :  Org TID =    Dst TID =

19:50:59.766 SB.CCM disconnect: Call Connection Type is RTP_TO_RTP

19:50:59.766 SB.CCM disconnect, music on hold

19:50:59.767 SB.CCM release:

19:50:59.767 SB.CCM  :  Call Struct 0x424e010 :   Call-ID = 68123

19:50:59.767 SB.CCM  :  Org Acct = T02    Dst Acct = 100

19:50:59.767 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:59.767 SB.CCM  :  Org TID =    Dst TID =

19:50:59.767 SB.CCM release: Call Connection Type is RTP_TO_RTP

19:50:59.768 SB.CALL 68123 CallIdlePending      ClearResponse sent from T02 to 100

19:50:59.768 SB.CALL 68125 Idle                 Called the call routine with 701

19:50:59.768 SB.CCM isMappable:

19:50:59.768 SB.CCM  :  Call Struct 0x41bc410 :   Call-ID = 68125

19:50:59.768 SB.CCM  :  Org Acct = T02    Dst Acct = 701

19:50:59.768 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:59.769 SB.CCM  :  Org TID =    Dst TID =

19:50:59.769 SB.CCM  :  SDP Transaction = CallID: 68125

19:50:59.769 SB.CCM  :  SDP Offer = 0x03cc0310, ([::]:60000)

19:50:59.769 SB.CCM isMappable: Call Connection Type is RTP_TO_RTP

19:50:59.769 SB.CCM handleRtpToRtp: Modifying SDP Offer

19:50:59.770 SB.CCM translateOffer: offer codec list: PCMU PCMA G729

19:50:59.770 SB.CCM translateOffer: revised offer codec list: PCMU G729

19:50:59.771 SB.CCM translateOffer: codec list after answerer: PCMU G729

19:50:59.771 SB.CCM translateOffer: DTMF signaling: answerer has no restrictions configured, passing offer(NTE 101) through

19:50:59.772 SB.CCM translateOffer: success

19:50:59.772 SB.CALL 68125 Idle                 Transfer Call sent from T02 to 701

19:50:59.772 SB.CALL 68125 State change      >> Idle->TransferUpdating

19:50:59.778 SB.CALL 68125 TransferUpdating     Called the updateResponse routine

19:50:59.778 SB.CALL 68125 TransferUpdating     Sent TransferCleanup from T02 to 701

19:50:59.778 SB.CALL 68125 TransferUpdating     Handling updateResponse Fail

19:50:59.779 SB.CALL 68125 State change      >> TransferUpdating->Clearing

19:50:59.779 SB.CALL 68125 Clearing             Called the clearCall routine

19:50:59.779 SB.CALL 68125 State change      >> Clearing->CallIdlePending

19:50:59.779 SB.CCM release:

19:50:59.779 SB.CCM  :  Call Struct 0x41bc410 :   Call-ID = 68125

19:50:59.779 SB.CCM  :  Org Acct = T02    Dst Acct = 701

19:50:59.780 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:59.780 SB.CCM  :  Org TID =    Dst TID =

19:50:59.780 SB.CCM  :  SDP Transaction = CallID: 68125

19:50:59.780 SB.CCM  :  SDP Offer = 0x03cc0310, ([::]:60000)

19:50:59.780 SB.CCM  :  SDP Answer = 0x065c4510, (127.0.0.1:12376)

19:50:59.781 SB.CCM release: Call Connection Type is RTP_TO_RTP

19:50:59.781 SB.CALL 68125 CallIdlePending      ClearResponse sent from 701 to T02

19:50:59.781 SB.CALL 68124 Connected            Called the transferCleanup routine

19:50:59.781 SB.CALL 68124 Connected            TransferCleanup sent ClearCall from 701 to 100

19:50:59.782 SB.CALL 68124 State change      >> Connected->TransferClearing

19:50:59.824 SB.CALL 68125 CallIdlePending      ERROR! Dropped clearResponse routine in idle pending state

19:50:59.824 SB.CALL 68124 TransferClearing     Called the clearResponse routine

19:50:59.824 SB.CALL 68124 State change      >> TransferClearing->CallIdlePending

19:50:59.824 SB.CCM disconnect:

19:50:59.824 SB.CCM  :  Call Struct 0x3fd9810 :   Call-ID = 68124

19:50:59.824 SB.CCM  :  Org Acct = 100    Dst Acct = 701

19:50:59.824 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:59.825 SB.CCM  :  Org TID = SipPhoneManager   Dst TID =

19:50:59.825 SB.CCM disconnect: Call Connection Type is RTP_TO_RTP

19:50:59.825 SB.CCM disconnect, music on hold

19:50:59.825 SB.CCM release:

19:50:59.825 SB.CCM  :  Call Struct 0x3fd9810 :   Call-ID = 68124

19:50:59.825 SB.CCM  :  Org Acct = 100    Dst Acct = 701

19:50:59.826 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

19:50:59.826 SB.CCM  :  Org TID = SipPhoneManager   Dst TID =

19:50:59.826 SB.CCM release: Call Connection Type is RTP_TO_RTP

19:50:59.826 SB.CALL 68124 CallIdlePending      ClearResponse sent from 100 to 701

19:50:59 SB.CallStructObserver 68125 Created

19:50:59 SB.CallStructObserver 68123 Finalized

19:50:59 SB.CallStructObserver 68125 Finalized

19:50:59 SB.CallStructObserver 68124 Finalized

[Anonymous]

Richard, we will need to see the output of both "debug sip stack message" and "debug voice verbose" during the failed transfer. Additionally, please provide us with a copy of your configuration with any sensitive details such as passwords removed. Thanks