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New Contributor II

dial by extension directly in tghe default aa

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We have a netvanta 7100

what we want it's in our main prompt that say : ''welcome, if you know the extension, dial it now, if you want sales dial 1, support dial 3....''

it's seem like I can't have the dial by extension to be use like that !

So we try another kind of prompt and change our extension to 2 digit instead of 3 and having the number 2 to be dial by extension.

What I test is a created a sip extension  17 that was fowarded to my 217 true extension... I was able to make it work. in the main prompt if I dial 217, the 2 entered in my dial by extension and the 17 was fowarded to my 217 true extension. so I added the 2 digit extension for everyone but when I created 12 extension, I was unable to create more...

what the limit of extension in a netvanta 7100, and Is there any solution to have direct dial to extension in the mainn prompt ?

I'll go try Something tonight with virtual extension... fowarded to my true extension...

maybe it will work !

thanks for your help

Pierre

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New Contributor II

Re: dial by extension directly in tghe default aa

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I made it, I added alias (2 digit) to my existing extension (3 digit)

and I allow caller to endter digits while propmpt is playing

selected include digit

and selected the prompt if transfert failed...

now it's working

View solution in original post

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Highlighted
New Contributor II

Re: dial by extension directly in tghe default aa

Jump to solution

I made it, I added alias (2 digit) to my existing extension (3 digit)

and I allow caller to endter digits while propmpt is playing

selected include digit

and selected the prompt if transfert failed...

now it's working

View solution in original post