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New Contributor II

question on 7100 with vvx300 phone

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We are running R10-11-0-HA-E on the 7100 and 4.1.6.4835 on the vvx300 phone. My issue is that the expansion module on the vvx300 will only allow me to add a speed dial to the buttons on the expansion module not like the buttons on the phone that allow me to set them for extension, SLA, status group or speed dial. Is this an issue in the release or will the expansion module buttons not do everything the phone buttons will do? This is the paperlabel expansion module as well.

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Valued Contributor II
Valued Contributor II

Re: question on 7100 with vvx300 phone

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When assigning phone button mappings, there is an order, Speed dials must be last. If you use a speed dial, you will not be able to put a SLA or Status Group after it.

To fix your problem, you will need to move the status group before the Speed Dial button.

Hope that helps.

-mark

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Valued Contributor II
Valued Contributor II

Re: question on 7100 with vvx300 phone

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How do you have your 6 line keys configured on your VVX 300 right now?

-Mark

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New Contributor II

Re: question on 7100 with vvx300 phone

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1 & 2 are the extension

3 & 4 are SLA's

5 is the beginning of a status group that goes through to button 8

9 is set for a speed dial

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Valued Contributor II
Valued Contributor II

Re: question on 7100 with vvx300 phone

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When the phone comes up, the first status group entry is on line 7 on the Expansion module? Or are they just left off on the 300 phone?

Can you explain what is showing up on the phone and expansion module.

-Mark

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New Contributor II

Re: question on 7100 with vvx300 phone

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This is a lab setup that we do testing with so I don't have alot of phones on it but line 7 is on the expansion module on the first button and it does seem to work right and is extension 224. I don't have the extension that would be on button 8 connected to the system.

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Valued Contributor II
Valued Contributor II

Re: question on 7100 with vvx300 phone

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When assigning phone button mappings, there is an order, Speed dials must be last. If you use a speed dial, you will not be able to put a SLA or Status Group after it.

To fix your problem, you will need to move the status group before the Speed Dial button.

Hope that helps.

-mark

View solution in original post

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New Contributor II

Re: question on 7100 with vvx300 phone

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That seems to have fixed it. Thanks

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Valued Contributor II
Valued Contributor II

Re: question on 7100 with vvx300 phone

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Anytime! Glad to help out!

-Mark