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skeating
New Contributor III

Voicemail light will not come on.

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Hello

I am running Avaya 4610SW phones on a CallAttendant 3.2.10. I had a phone that the voicemail light would not turn off. I did a clear amw all <extension number> for the phone. NOw the light will not come on if there is a voicemail. Is there another command I need to run to get the light to come on?

Thanks

Stephen Keating

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jay
Valued Contributor
Valued Contributor

Re: Voicemail light will not come on.

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Stephen, I didn't realize there were versions so old that resync wasn't an option. At this point, I would recommend opening a ticket with support. This is going to require fairly heavy troubleshooting on the UC server side to confirm there are no issues there, and we're going to need remote access in order to do that. Thanks

Jay

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jay
Valued Contributor
Valued Contributor

Re: Voicemail light will not come on.

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Stephen, have you tried the "Resync Message Waiting" option in the UC client? What type of integration to your PBX are you using, Dialogic cards, Dialogic gateway, etc? Thanks

Jay

skeating
New Contributor III

Re: Voicemail light will not come on.

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Hello Jay

I am using a Dialogic D/82JCT-U card. Where would I find the Resync Message Waiting option?

jay
Valued Contributor
Valued Contributor

Re: Voicemail light will not come on.

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Stephen, the option is under "Tools" in the UC client. That causes UC to send a refresh message to all message waiting lights, assuming it's just a syncronization issue. Thanks

skeating
New Contributor III

Re: Voicemail light will not come on.

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the client we use is CallAttendant, and there is no option in Tools:

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jay
Valued Contributor
Valued Contributor

Re: Voicemail light will not come on.

Jump to solution

Stephen, I didn't realize there were versions so old that resync wasn't an option. At this point, I would recommend opening a ticket with support. This is going to require fairly heavy troubleshooting on the UC server side to confirm there are no issues there, and we're going to need remote access in order to do that. Thanks

Jay

View solution in original post

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