- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I know how to setup an identity and then set that to a service and have it forward a phone call outside.
But, I need to take this concept a bit further.
I want to setup several of my outside sales people as users and then have their extensions auto forward to their home offices and or goto voicemail. I want them as users so they show up in the dial by name feature of the phone system.
I want to do this through the admin console on the server not through each individual client.
But I am not sure how to go about setting this up. Suggestions?
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Not the Solution
- Report Inappropriate Content
You have a couple different options.
If you create a phantom user for the sales person, it will be assigned to them and you would have to manage them from their user tab by adding their authentication to your user account or to the admin account.
Other option:
You can't make a phantom identity for the admin user, since that user is mainly for administration. You could create an auto attendant and then just create a service that that user. The downside to this is that by default all VM would go to the admin user and not the sales person's VM, so you would have to make sure you change the mailbox settings in the elements from the default "called extension" to the user's name
Does this make sense?
-Mark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Accept as Solution
- Report Inappropriate Content
Re: setting up autotransfer users
Are these extensions assigned to a phone? Or are they just “Phantom” extensions. That is when there is no phone assigned to the extension, when you call it just goes to call coverage.
-Mark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Accept as Solution
- Report Inappropriate Content
Re: setting up autotransfer users
They will be phantom...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Not the Solution
- Report Inappropriate Content
You have a couple different options.
If you create a phantom user for the sales person, it will be assigned to them and you would have to manage them from their user tab by adding their authentication to your user account or to the admin account.
Other option:
You can't make a phantom identity for the admin user, since that user is mainly for administration. You could create an auto attendant and then just create a service that that user. The downside to this is that by default all VM would go to the admin user and not the sales person's VM, so you would have to make sure you change the mailbox settings in the elements from the default "called extension" to the user's name
Does this make sense?
-Mark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Accept as Solution
- Report Inappropriate Content
Re: setting up autotransfer users
not sure what you mean from their user tab?
as in a unc client?
On option 2 if they are auto attendants, they won't show up in the dial by name directory right?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Accept as Solution
- Report Inappropriate Content
Re: setting up autotransfer users
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Accept as Solution
- Report Inappropriate Content
Re: setting up autotransfer users
that page does not open..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Accept as Solution
- Report Inappropriate Content
Re: setting up autotransfer users
Go to the actual website for this post and you can see it from there.
Click the link in this email that says: “View the full discussion”
-Mark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Accept as Solution
- Report Inappropriate Content
Re: setting up autotransfer users
Thank you for the help, but I think I am doing something wrong.
I created the user and then went to Authentications..and added admin...but the tab is not showing up after I refresh, and not showing up under accessible user profiles for admin.
I closed the client on the server and reopened it and hit refresh a few times.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Accept as Solution
- Report Inappropriate Content
Re: setting up autotransfer users
Never mind I figured it out...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Accept as Solution
- Report Inappropriate Content
Re: setting up autotransfer users
Ok, I got them all setup, thank you for the help. I did how ever have to make the accounts NON phantom. When I tired the other way I would get number not valid. Recreated the number as a Non phantom and it worked great.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Accept as Solution
- Report Inappropriate Content
Re: setting up autotransfer users
Good to hear. Not sure why it wouldn't let you create a phantom user identity.
-Mark