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New Contributor II

Can I have max Inbound calls > 10?

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I'm looking at a Total Access 924.  I have 15 FXS lines to put into a hunt group, but in the "ring group" settings there's a "Max Inbound Calls" setting that apparently can only go up to 10.   This is baffling me a little bit because it seems I can add as many users to a ring group as I want to, so why limit the number of inbound calls so low?

Is there a reason why this only goes up to 10?

My first thought for a workaround was to create a second hunt group and then put that hunt group's extension as a "ring extension" action in call coverage on the first hunt group.  Is there any reason that would not work?

I'm sure there are lots of people who need more than 10 lines in a hunt group, so I'm really confused as to why this limitation would be there in the first place.  Is it that a "ring group" is not what I think it is, and should I be doing this a different way entirely?

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New Contributor II

Re: Can I have max Inbound calls > 10?

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Thanks daveh.  I talked to Adtran support in the interim and they directed me to this document:

What that page describes is putting each user in their own individual ring group.  Then creating a sort of dummy ring group with no members but with call coverage rules directing calls to the various ring-groups.  I didn't think it was particularly intuitive, but it's the recommended method and it does work. 

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New Contributor III

Re: Can I have max Inbound calls > 10?

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I believe the work around would be to create two ring groups (both with all your users), then under call coverage set inbound calls to go to the second ring group.

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New Contributor II

Re: Can I have max Inbound calls > 10?

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Thanks daveh.  I talked to Adtran support in the interim and they directed me to this document:

What that page describes is putting each user in their own individual ring group.  Then creating a sort of dummy ring group with no members but with call coverage rules directing calls to the various ring-groups.  I didn't think it was particularly intuitive, but it's the recommended method and it does work. 

View solution in original post

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