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TA -900 PRI to PBX Inbound and Outbound call issues

We are integrating a PRI Trunk with our Softswitch and a NEC 5000.  Both Inbound and Outgoing trunks are not working. The inbound call does come through out trunk

to the Adtran but we are getting an a busy from the PRI. The outbound call does attempt through the NEC to the Adtran and to our softswitch but the Adtran doesn't send the call out to the SIP trunk.

Below are logs that show the issues and attached is the complete log and configuration.

We would appreciate what ever assistance can be provided.

For the Inbound call leg we are getting a busy per below is the logs for both incoming and outgoing call legs:

5:50:20.786 SIP.CLDU Cldu::CallLegCreatedEv: (0x24d6240)

15:50:20.787 SIP.CLDU Incoming CallLeg created from +1248766xxxx@Softswitch.net:5060 to 201@9x.xx.xxx.13:5060

15:50:20.789 SIP.CLDU Searching for a matching trunk account by Via (1xx.xx.xxx.139:5060)

15:50:20.790 SIP.CLDU findClduInterface: 1xx.xx.xxx.139 match to configured SIP server (host/port) succeeded for T01

15:50:20.790 SIP.CLDU Routing call to trunk from +1248766xxxx

15:50:20.791 SIP.CLDU Incoming message received from 1xx.xx.xxx.139:5060 via UDP

15:50:20.792 TM.T01 01 SipTM_Idle           rcvd SIP call-leg request: INVITE

15:50:20.793 SIP.CLDU Cldu::CallLegStateChangedEv: (0x24d6240)->Offering

15:50:20.794 TM.T01 01 SipTM_Idle           call-leg -> Offering

15:50:20.795 TM.T01 01 SipTM_Idle           State change      >> SipTM_Idle->SipTM_Trying

15:50:20.797 TM.T01 01 SipTM_Trying         SDP offer is not loopback request

15:50:20.798 TM.T01 01 SipTM_Trying         Processing From for Caller-ID.

15:50:20.799 TM.T01 01 T01 01 SipTM_Trying         e164 calling number converted to dialstring 248766xxxx

15:50:20.799 TM.T01 01 SipTM_Trying         Caller ID Name   = VOIP PROVIDER

15:50:20.800 TM.T01 01 SipTM_Trying         Caller ID Number = "248766xxxx"

15:50:20.800 TM.T01 01 SipTM_Trying         info: unable to set redirect number(s) from INVITE

15:50:20.801 TM.T01 01 SipTM_Trying         sent: TA->InboundCall

15:50:20.802 SIP.CLDU Looking up outbound interface to 1xx.xx.xxx.139

15:50:20.803 TM.T01 01 call-leg (0x24d6240) -> src-ip: 9x.xx.xxx.13  dst-ip: 1xx.xx.xxx.139

15:50:20.806 SIP.STACK MSG     Tx: UDP src=9x.xx.xxx.13:5060 dst=1xx.xx.xxx.139:5060

15:50:20.807 SIP.STACK MSGSUM  Tx: SIP/2.0 100 Trying

15:50:20.807 SIP.STACK MSG         SIP/2.0 100 Trying

15:50:20.808 SIP.STACK MSG         From: VOIP PROVIDER<sip:+1248766xxxx@Softswitch.net>;tag=1699168939

15:50:20.808 SIP.STACK MSG         To: Customer<sip:1084@Softswitch.net>

15:50:20.809 SIP.STACK MSG         Call-ID: 00d65e31@pbx

15:50:20.809 SIP.STACK MSG         CSeq: 1933 INVITE

15:50:20.810 SIP.STACK MSG         Via: SIP/2.0/UDP 1xx.xx.xxx.139:5060;rport=5060;branch=z9hG4bK-5d985245cb53599a7f14372272542583

15:50:20.810 SIP.STACK MSG         Contact: <sip:201@9x.xx.xxx.13:5060;transport=UDP>

15:50:20.811 SIP.STACK MSG         Supported: 100rel,replaces

15:50:20.812 SIP.STACK MSG         Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER

15:50:20.812 SIP.STACK MSG         User-Agent: ADTRAN_Total_Access_908_1st_Gen/A4.11.00.E

15:50:20.813 SIP.STACK MSG         Content-Length: 0

15:50:20.813 SIP.STACK MSG

15:50:20.814 TM.T01 01 SipTM_Trying         sent: 100 Trying

15:50:20.815 TA.T01 01 TAIdle               rcvd: inboundCall from TM

15:50:20.816 TA.T01 01 State change      >> TAIdle->TAInboundCall (TAS_Calling)

15:50:20.817 TA.T01 01 Failed - DID translation: no match for 201, using 201

15:50:20.817 TA.T01 01 TAIdle               sent: call to SB

15:50:20.818 TM.T01 01 SipTM_Trying         tachg -> TAInboundCall

15:50:20.819 TM.T01 01 SipTM_Trying         State change      >> SipTM_Trying->SipTM_Pending

15:50:20.819 SB.CALL 2 Idle                 Called the call routine with 201

15:50:20 SB.TGMgr For dialed number 201, against template $, on TrunkGroup PRI, the score is 500

15:50:20 SB.TGMgr For dialed number 201, against template $, on TrunkGroup SIP, the score is 500

15:50:20.821 SB.CCM isMappable:

15:50:20.822 SB.CCM  :  Call Struct 0x2823610 :   Call-ID = 2

15:50:20.822 SB.CCM  :  Org Acct = T01    Dst Acct = T02

15:50:20.823 SB.CCM  :  Org Port ID = 0/0.0   Dst Port ID = 0/0.0

15:50:20.823 SB.CCM  :  Org TID =    Dst TID =

15:50:20.824 SB.CCM  :  SDP Transaction = CallID: 2

15:50:20.825 SB.CCM  :  SDP Offer = 0x0281d010, (1xx.xx.xxx.139:53254)

15:50:20.825 SB.CCM isMappable: Call Connection Type is RTP_TO_TDM

15:50:20.826 SB.CCM isMappable: Reserving RTP Channel 0/1.1

15:50:20.827 SB.CCM isMappable: Creating SDP Answer based on SDP Offer

15:50:20.828 SB.CCM getBestMatchCodec: PCMU

15:50:20.831 SB.CALL 2 Idle                 Call sent from T01 to T02 (201)

15:50:20.832 VOICE.SUMMARY T01 is calling T02 (201).

15:50:20.833 SB.CALL 2 State change      >> Idle->Delivering

15:50:20.833 RTP.MANAGER isdn 0/0.0 - empty - RTP: Reserve resource

15:50:20.834 RTP.MANAGER isdn 0/0.0 - dsp 0/1.1 - RTP: (null)

15:50:20.835 RTP.PROVIDER unknown - dsp 0/1.1 - RTP: reserving already allocated RTP channel

15:50:20.835 TA.T01 01 TAInboundCall        CallResp event accepted

15:50:20.836 TA.T01 01 State change      >> TAInboundCall->TAConnectWaitIn (TAS_Calling)

15:50:20.837 TA.T02 22 State change      >> TAIdle->TAOutGoing (TAS_Delivering)

15:50:20.838 TM.T02 22 tachg_Delivering

15:50:20.839 TM.T02 22 IsdnTmStateIdle->IsdnTmStateOutboundDeliver

15:50:20.839 TM.T02 22 IsdnTmStateOutboundDeliver::enter()

15:50:20.840 ISDN.L2_FMT PRI  1  ==============================================

15:50:20.841 ISDN.L2_FMT PRI  1  Sent  Sapi:00 C/R:C Tei:00 INFO Ns:1   Nr:1   P:0

15:50:20.841 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:0002

15:50:20.842 ISDN.L2_FMT PRI  1        M - 05 SETUP

15:50:20.842 ISDN.L2_FMT PRI  1         IE - 04 BEARER CAPABILITY   Len=3

15:50:20.842 ISDN.L2_FMT PRI  1              80 Xfer Cap.:SPEECH

15:50:20.843 ISDN.L2_FMT PRI  1              90 Xfer Rate:64k

15:50:20.843 ISDN.L2_FMT PRI  1              A2 Layer 1:u-Law

15:50:20.843 ISDN.L2_FMT PRI  1         IE - 18 CHANNEL ID          Len=3

15:50:20.844 ISDN.L2_FMT PRI  1              A1 Primary Rate

15:50:20.844 ISDN.L2_FMT PRI  1                 Intfc ID:IMPLICIT

15:50:20.844 ISDN.L2_FMT PRI  1                 Pref/Excl:PREFERRED

15:50:20.845 ISDN.L2_FMT PRI  1                 D-Chan Indicated:NO

15:50:20.845 ISDN.L2_FMT PRI  1                 Chan. Sel:FOLLOWS

15:50:20.845 ISDN.L2_FMT PRI  1              83 Numb/Map:NUMBER

15:50:20.846 ISDN.L2_FMT PRI  1              96 Channel:22

15:50:20.846 ISDN.L2_FMT PRI  1         IE - 1C FACILITY            Len=26

15:50:20.846 ISDN.L2_FMT PRI  1          Calling Name: caller name

15:50:20.847 ISDN.L2_FMT PRI  1         IE - 6C CALLING PARTY #     Len=12

15:50:20.847 ISDN.L2_FMT PRI  1              00 Numb. Type:UNKNOWN

15:50:20.847 ISDN.L2_FMT PRI  1                 Numb. Plan:UNKNOWN

15:50:20.848 ISDN.L2_FMT PRI  1              80 Presentation:ALLOWED

15:50:20.848 ISDN.L2_FMT PRI  1                 Ph.# 248766xxxx

15:50:20.849 ISDN.L2_FMT PRI  1         IE - 70 CALLED PARTY #      Len=4

15:50:20.849 ISDN.L2_FMT PRI  1              80 Numb. Type:UNKNOWN

15:50:20.849 ISDN.L2_FMT PRI  1                 Numb. Plan:UNKNOWN

15:50:20.850 ISDN.L2_FMT PRI  1                 Ph.# 201

15:50:20.850 SB.CALL 2 Delivering           Called the deliverResponse routine from Delivering

15:50:20.851 SB.CALL 2 Delivering           DeliverResponse(accept) sent from T02 to T01

15:50:20.852 TA.T01 01 TAConnectWaitIn      deliverResponse event accepted

15:50:20.852 TA.T01 01 TAConnectWaitIn      ERROR! deliverResponse ignored

15:50:20.944 ISDN.L2_FMT PRI  1  ==============================================

15:50:20.945 ISDN.L2_FMT PRI  1  Recd  Sapi:00 C/R:R Tei:00 INFO Ns:1   Nr:2   P:0

15:50:20.945 ISDN.L2_FMT PRI  1        Prot:08  CRL:2  CRV:8002

15:50:20.945 ISDN.L2_FMT PRI  1        M - 5A RELEASE_CMP

15:50:20.946 ISDN.L2_FMT PRI  1         IE - 08 CAUSE               Len=2

15:50:20.946 ISDN.L2_FMT PRI  1              80 Location:U

15:50:20.946 ISDN.L2_FMT PRI  1              91 Cause:17 (USER_BUSY)

15:50:20.949 TM.T02 22 IsdnTmStateOutboundDeliver->IsdnTmStateTrunkClearing

15:50:20.949 TM.T02 22 IsdnTmStateTrunkClearing::enter()

15:50:20.950 TM.T02 22 IsdnTmStateTrunkClearing->IsdnTmStateIdling

15:50:20.950 TM.T02 22 IsdnTmStateIdling::enter()

15:50:20.951 TM.T02 22 IsdnTmStateIdling - send appearance off

15:50:20.951 TM.T02 22 IsdnTmStateIdling->IsdneChangedEv: (0x24d6240)->Terminated

15:50:21.086 SIP.CLDU Looking up outbound interface to 1xx.xx.xxx.139

Outbound call

1st attempt

15:52:04.175 SB.CALL 3 Idle                 Call sent from T02 to T01 (1248766xxxx)

15:52:04.176 VOICE.SUMMARY T02 is calling T01 (1248766xxxx).

15:52:04.176 SB.CALL 3 State change      >> Idle->Delivering

15:52:04.177 RTP.MANAGER t1 0/2.0.23 - empty - RTP: Request resource

15:52:04.177 RTP.MANAGER t1 0/2.0.23 - dsp 0/1.1 - RTP: DSP channel allocated for the resource

15:52:04.178 RTP.PROVIDER t1 0/2.0.23 - dsp 0/1.1 - RTP: providing already allocated RTP channel

15:52:04.179 TA.T02 23 TAInboundCall        CallResp event accepted

15:52:04.179 TA.T02 23 State change      >> TAInboundCall->TAConnectWaitIn (TAS_Calling)

15:52:04.180 TA.T01 42 State change      >> TAIdle->TAOutGoing (TAS_Delivering)

15:52:04.180 TM.T01 42 SipTM_Idle           State change      >> SipTM_Idle->SipTM_Delivering

15:52:04.182 TA.T01 42 DNIS Substitution: dialed number 1248766xxxx -> 248766xxxx

15:52:04.183 VOICE.SUMMARY DNIS Substitution: dialed number 1248766xxxx -> 248766xxxx

15:52:04.184 SIP.CLDU Looking up outbound interface to 1xx.xx.xxx.139

15:52:04.184 TM.T01 42 call-leg (0x24d6420) -> src-ip: 9x.xx.xxx.13  dst-ip: 1xx.xx.xxx.139

15:52:04.187 TM.T01 42 Undo of previous operation not required (RTP NAT Entry for 127.0.0.2:10000 not found)

15:52:04.187 TM.T01 42 Checking for internal Media Gateway IP Address

15:52:04.188 TM.T01 42 Using RTP Channel 0/1.1

15:52:04.188 SIP.CLDU Looking up outbound interface to 1xx.xx.xxx.139

15:52:04.189 TM.T01 42 Inserting 9x.xx.xxx.13 into SDP for Media Gateway on interface eth 0/1

15:52:04.190 TM.T01 42 Adding RTP Media Gateway Entry: 127.0.0.2:10000 -> 9x.xx.xxx.13:10000

15:52:04.190 TM.T01 42 No action taken, firewall traversal is not enabled

15:52:04.195 SIP.STACK MSG     Tx: UDP src=9x.xx.xxx.13:5060 dst=1xx.xx.xxx.139:5060

15:52:04.196 SIP.STACK MSGSUM  Tx: INVITE sip:248766xxxx@Softswitch.net:5060 SIP/2.0 (with SDP)

15:52:04.196 SIP.STACK MSG         INVITE sip:248766xxxx@Softswitch.net:5060 SIP/2.0

15:52:04.197 SIP.STACK MSG         From: <sip:Softswitch.net:5060;transport=UDP>;tag=24b6770-7f000001-13c4-1c1-d2d40655-1c1

15:52:04.197 SIP.STACK MSG         To: <sip:248766xxxx@Softswitch.net:5060>

15:52:04.198 SIP.STACK MSG         Call-ID: 24d6420-7f000001-13c4-1c1-e82689ba-1c1@Softswitch.net

15:52:04.199 SIP.STACK MSG         CSeq: 1 INVITE

15:52:04.199 SIP.STACK MSG         Via: SIP/2.0/UDP 9x.xx.xxx.13:5060;branch=z9hG4bK-1c1-6da03-33014e17

15:52:04.200 SIP.STACK MSG         Max-Forwards: 70

15:52:04.200 SIP.STACK MSG         Supported: 100rel,replaces

15:52:04.201 SIP.STACK MSG         Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER

15:52:04.201 SIP.STACK MSG         User-Agent: ADTRAN_Total_Access_908_1st_Gen/A4.11.00.E

15:52:04.202 SIP.STACK MSG         Contact: <sip:9x.xx.xxx.13:5060;transport=UDP>

15:52:04.202 SIP.STACK MSG         Content-Type: application/sdp

15:52:04.203 SIP.STACK MSG         Content-Length: 264

15:52:04.204 SIP.STACK MSG

15:52:04.204 SIP.STACK MSG         v=0

15:52:04.205 SIP.STACK MSG         o=- 1527277924 1527277924 IN IP4 9x.xx.xxx.13

15:52:04.205 SIP.STACK MSG         s=-

15:52:04.206 SIP.STACK MSG         c=IN IP4 9x.xx.xxx.13

15:52:04.206 SIP.STACK MSG         t=0 0

15:52:04.207 SIP.STACK MSG         m=audio 10000 RTP/AVP 0 18 101

15:52:04.207 SIP.STACK MSG         a=rtpmap:0 PCMU/8000

15:52:04.208 SIP.STACK MSG         a=rtpmap:18 G729/8000

15:52:04.209 SIP.STACK MSG         a=fmtp:18 annexb=no

15:52:04.209 SIP.STACK MSG         a=silenceSupp:off - - - -

15:52:04.210 SIP.STACK MSG         a=rtpmap:101 telephone-event/8000

15:52:04.210 SIP.STACK MSG         a=fmtp:101 0-15

15:52:04.211 SIP.STACK MSG

15:52:04.212 SIP.CLDU Cldu::CallLegStateChangedEv: (0x24d6420)->Inviting

15:52:04.213 TM.T01 42 SipTM_Delivering     call-leg -> Inviting

15:52:04.214 TM.T01 42 SipTM_Delivering     sent: INVITE

15:52:04.215 SB.CALL 3 Delivering           Called the deliverResponse routine from Delivering

15:52:04.215 SB.CALL 3 Delivering           DeliverResponse(accept) sent from T01 to T02

15:52:04.216 TA.T02 23 TAConnectWaitIn      deliverResponse event accepted

15:52:04.217 TA.T02 23 TAConnectWaitIn      ERROR! deliverResponse ignored

15:52:04.246 SIP.STACK MSG     Rx: UDP src=1xx.xx.xxx.139:5060 dst=9x.xx.xxx.13:5060

15:52:04.247 SIP.STACK MSGSUM  Rx: SIP/2.0 100 Trying

15:52:04.248 SIP.STACK MSG         SIP/2.0 100 Trying

15:52:04.249 SIP.STACK MSG         Via: SIP/2.0/UDP 9x.xx.xxx.13:5060;branch=z9hG4bK-1c1-6da03-33014e17

15:52:04.249 SIP.STACK MSG         From: <sip:Softswitch.net:5060;transport=UDP>;tag=24b6770-7f000001-13c4-1c1-d2d40655-1c1

15:52:04.250 SIP.STACK MSG         To: <sip:248766xxxx@Softswitch.net:5060>;tag=767bafbb96

15:52:04.250 SIP.STACK MSG         Call-ID: 24d6420-7f000001-13c4-1c1-e82689ba-1c1@Softswitch.net

15:52:04.251 SIP.STACK MSG         CSeq: 1 INVITE

15:52:04.251 SIP.STACK MSG         Content-Length: 0

15:52:04.252 SIP.STACK MSG

15:52:04.255 SIP.CLDU Incoming message received from 1xx.xx.xxx.139:5060 via UDP

15:52:04.256 TM.T01 42 SipTM_Delivering     rcvd SIP call-leg response: 100 Trying

15:52:04.256 TM.T01 42 SipTM_Delivering     No Supported header in message

15:52:04.257 TM.T01 42 SipTM_Delivering     rcvd: Provisional Response 100 Trying

15:52:04.257 SIP.CLDU Cldu::CallLegStateChangedEv: (0x24d6420)->Proceeding

15:52:04.258 TM.T01 42 SipTM_Delivering     call-leg -> Proceeding

15:52:04.259 SIP.STACK MSG     Rx: UDP src=1xx.xx.xxx.139:5060 dst=9x.xx.xxx.13:5060

15:52:04.260 SIP.STACK MSGSUM  Rx: SIP/2.0 403 Forbidden

15:52:04.260 SIP.STACK MSG         SIP/2.0 403 Forbidden

15:52:04.261 SIP.STACK MSG         Via: SIP/2.0/UDP 9x.xx.xxx.13:5060;branch=z9hG4bK-1c1-6da03-33014e17

15:52:04.261 SIP.STACK MSG         From: <sip:Softswitch.net:5060;transport=UDP>;tag=24b6770-7f000001-13c4-1c1-d2d40655-1c1

15:52:04.262 SIP.STACK MSG         To: <sip:248766xxxx@Softswitch.net:5060>;tag=767bafbb96

15:52:04.263 SIP.STACK MSG         Call================

2nd attempt

15:52:31.709 SIP.STACK MSG     Tx: UDP src=9x.xx.xxx.13:5060 dst=1xx.xx.xxx.139:5060

15:52:31.710 SIP.STACK MSGSUM  Tx: INVITE sip:248766xxxx@Softswitch.net:5060 SIP/2.0 (with SDP)

15:52:31.711 SIP.STACK MSG         INVITE sip:248766xxxx@Softswitch.net:5060 SIP/2.0

15:52:31.711 SIP.STACK MSG         From: <sip:customer.com.livering->SipTM_Closing

15:52:31.801 TM.T01 41 SipTM_Closing        sent: TA->Clear

15:52:31.802 SIP.CLDU Cldu::CallLegStateChangedEv: (0x24d6600)->Terminated

15:52:31.803 TM.T01 41 SipTM_Closing        call-leg -> Terminated

15:52:31.804 TA.T01 41 TAOutGoing           rcvd: clear from TM

15:52:31.804 TA.T01 41 State change      >> TAOutGoing->TATrunkClearing (TAS_Clearing)

15:52:31.805 TM.T01 41 SipTM_Closing        tachg -> TATrunkClearing

15:52:31.806 TM.T01 41 SipTM_Closing        State change      >> SipTM_Closing->SipTM_Terminated

15:52:31.806 TM.T01 41 SipTM_Terminated     sent: TA->AppearanceOff

15:52:31.807 TM.T01 41 SipTM_Terminated     State change      >> SipTM_Terminated->SipTM_Idle

15:52:31.807 VOICE.SUMMARY Call from T02 to T01 (1248766xxxx) ended by T01: call rejected

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Re: TA -900 PRI to PBX Inbound and Outbound call issues

You're dealing with two different issues.

On calls to the PBX, the PBX is returning a user busy response. You're sending only three digits, "201". Is the PBX expecting to see 3-digit extensions and is 201 a valid extension? This seems to be a conflict between the dialed extension sent to the PBX and what the PBX expects.

On calls outbound, your SIP provider is rejecting the call as forbidden. Is your device registered successfully? Type "show sip trunk-registration" to be sure. Reach out to your SIP provider for help.

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