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karim_chriqi
New Contributor

ring-group does not work

Hello all,

I did configure a ring group as an executive group. Here you are the part of the config. The reste of the config is working fine (The inbound/outbound calls are working)

voice ring-group 8001

     type executive

     description Ring Group 1

     max-rolls 9

     executive-extension 5143804360

     assistant-extension 5143806939

The config of the users is as follow:

voice user 5143804360

     connect fxs 0/8

     no cos

     ...

     group-ring-call-waiting

voice user 5143806939

     connect fxs 0/9

     no cos

     ...

     group-ring-call-waiting

I don't know what to add to make it works.

thanks for your help  

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4 Replies
jay
Valued Contributor
Valued Contributor

Re: ring-group does not work

Karim, can you clarify the behavior you're seeing specifically? Also, what product is this being configured on? Thanks

jayh
Honored Contributor
Honored Contributor

Re: ring-group does not work

karim.chriqi wrote:

Hello all,

I did configure a ring group as an executive group. Here you are the part of the config. The rest of the config is working fine (The inbound/outbound calls are working)

voice ring-group 8001

Are you actually dialing "8001" to reach the ring group? This is a common example in documentation but in real life you'll want to put the actual ring group pilot number there. Example:

voice ring-group 3125550123

Then when a caller dials 312-555-0123 it will reach the ring group and route accordingly. You can add an alias for extension or abbreviated dialing. 

karim_chriqi
New Contributor

Re: ring-group does not work

Hello,

Sorry for the delay,

I am using TA924e, and it seems that this feature is not available on TA924e, right?

Thanks

jayh
Honored Contributor
Honored Contributor

Re: ring-group does not work

It should be available. What exactly are you dialing to reach the ring-group?