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Anonymous
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Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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I can not find this option in any of the files. The bulletin says the phone1.cfg file and I have checked the following below as I do not have that .cfg file:

applications.cfg, features.cfg, H323.cfg, polycomConfig.xsd, reg-advanced.cfg, reg-basic.cfg, region.cfg, sip-basic.cfg, sip-interop.cfg, site.cfg, video.cfg, video-integration.cfg, wireless.cfg

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jay
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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Brent, you might want to reference Polycom's specific documentation regarding integrating those commands into the phones. Theoretically, you should be able to add the extra config file to the mac.cfg file to have the phone pull it, but I'm not sure how that's going to affect the phones with the Genband.

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Anonymous
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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I forgot to mention I am on software release 4.0.3, which brings me to another question. I was thinking of upgrading to the 4.1.0 release but after reading the release notes, I am not sure now. It says the following below I am curious if I can not install it at all or if it is just unsupported for IP 670 phones. It looks like the 335 models are fine after reading further down the release notes. Both models look supported in the release 4.0.4. The release notes for 4.0.4 also have several notes that address the shared line scenario that I am running into so that might fix my issues. I would still like to know about that "reg.x.bargeInEnabled" switch though.

Important Upgrade Notes and Considerations in UC Software

This section contains important notes on Polycom hardware and UC software 3.x.x.

Upgrading / Downgrading from UC software 3.x.x

As of UC software 4.x.x, Polycom has changed the process of upgrading and downgrading software on the phones. To upgrade to UC software 4.1.x, you will first need to install the new Upgrader application. Once you have installed the Upgrader, you can install UC software 4.1.x.

To downgrade from UC software 4.1.x, you will first need to install a new application called the Downgrader. Once you have installed the Downgrader, you can install an earlier UC software version.

For detailed instructions on how to upgrade and downgrade your phones running UC software 3.x.x to 4.1.x, see Engineering Advisory 64731: Polycom® UC Software 4.0.x: Upgrade and Downgrade Methods.

Considerations for Legacy Phones

Polycom UC software 4.1.0 Rev I does not include support for the SoundPoint IP 300, 301, 320, 330, 430, 500, 501, 600, 601, 670, SoundStation IP 4000, and SoundPoint IP 6000 phones. These phones are termed legacy products. For assistance on provisioning methods that support a mix of legacy and current products, refer to Technical Bulletin 35311: Maintaining Older Polycom® Phones Beyond Their Last Supported Software Release.

jay
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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Brent, could you provide some additional information here:

First off, what functionality exactly are you looking to add to the phone through the modification of the configuration file?

Secondly, what PBX and software version on that PBX are you using in conjunction with the phones?

Thanks

Anonymous
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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I am wanting to make the "shared line" feature behave like an actual shared line for the most part. The last software update of 4.0.4 was suppose to make it work correctly (according to release notes) and it did not (for me anyway). It should have made it so one person can put a line on hold then a second person on a second phone can pick up that line. Right now the first person has to transfer the call 4.0.4 did not change anything that I could find from the 4.0.3 version actually.

We do not have a PBX but a CS15 Genband soft switch with centrex features and the latest software revision. The phones in the main office sit behind a NV4430 and the remote office has a NV6310 both running R10.7.0.

I am assuming the phone1.cfg file comes from an Adtran PBX, not from the Polycom website where I got the rest of them.

jay
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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Brent, in this particular environment, I can't say for certain where the files would be stored. Typically, they are generated by the PBX and then offered to the phone during provisioning. The 7100 generates all required files automatically and saves them to cflash. Do you know where Option 66 is pointing the phones to download their configs from?

The behavior you specify does work on a 7100 with Polycom phones, so it might have to do with the specific interaction between the Genband and the phones in this application.

Anonymous
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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I have all those files mentioned above on a regular windows ftp server and everything has been working great in that fashion for over a year. I wonder if I had the phone1.cfg file in the mix with them if that would help? Or is that file only used in conjunction with a 7000 series pbx?

jay
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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Brent, I'm not certain if that file is used exclusively with the 7100, but I wouldn't think so. From looking at our Polycom Troubleshooting document on page 15:

https://supportforums.adtran.com/docs/DOC-2830

It doesn't appear that the "phone1.cfg" file is even used after 3.2 in the 7100.

Anonymous
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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So that feature must come from the 7100 itself then? Another feature I am looking forward to and it seems to be a similar scenario is the on hold reminder.

jay
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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Brent, the SLA feature has to be properly supported by the device that the phone is registered to in order for it to work properly. It's not something that can be operated independently on the phones.

This article covers setting up the hold reminder, though the config parameters have not been tested in 3.3 and later:

Anonymous
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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Just found the "bargeInEnabled" setting in the individual phone config and it did not have a value. So I entered 1 and will test. I would rather not do it line by line on every config but that is ok if it works as I have less then 40 phones and it is only a concern on a fourth of those.  I must not have been doing my searches correctly.

I did not find the on hold reminder in the same area though: "musicOnHold.uri" but that is for the customer on the other end.

I also recently found the onholdreminder in the "polycomConfig.xsd" file by I have no idea how to change it. I have never worked with that file type.

jay
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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Brent, as stated in the document I referenced, the configuration parameters for the hold reminder go in the "customer-sip.cfg" file, which is downloaded by all the phones.

Anonymous
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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Yes, I see that and now I realize I have to enter those lines versus simply changing a value. What I am stuck at is the fact I do not have a 7000 series PBX nor a polycom customer-sip.cfg file. I am sure one of the files I do have would do the trick it is just a matter of which one and where do I add those lines?

jay
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Valued Contributor

Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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Brent, you might want to reference Polycom's specific documentation regarding integrating those commands into the phones. Theoretically, you should be able to add the extra config file to the mac.cfg file to have the phone pull it, but I'm not sure how that's going to affect the phones with the Genband.

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Anonymous
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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Adding it in the individual phone did the trick. Thanks!

Anonymous
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Re: Polycom Technical Bulletin 33230 - reg.x.bargeInEnabled

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The barge in feature is still not working correctly. The buttons never appear and there is no way to pick up a shared line without doing a conference.


After reading some more of Polycom's documentation, I am wondering if it is suppose to. The latest stuff I read conflicts with that tech bulletin.