This guide outlines how to use ADTRAN’s web portal to perform the following tasks:
NOTE: EMEA Care Customers should follow instructions provided in the ADTRAN Service and Support Guide provided and disregard the following content.
Having details on hand when opening a case will expedite the processFor a support case, it’s important to know the specific product for which you need assistance. For example, if voice service is not working on a Total Access 5000 module, entering the module type (CPOTS, RPOTS, VDSL Combo, etc.) and basic configuration (GR-303, SIP, MGCP, etc.) will send your case to the engineer qualified to provide support on that technology. Not providing details may require additional questions and case handoffs before help begins.
Details for a Support Case
The following instructions are recommended reading as they provide the greatest level of detail however, a video tutorial is also available. (View as full screen for best results.)