Headset volume adjustment.

[Anonymous]

The 700 admin guide states that the headset volume and mic gain can be adjusted, but only when instructed on how to by Adtran.

I have a customer with many wired headsets that are not amplified and they are complaining about low volume and mic as being low.  I was hoping to make an adjustment using the phone web interface but do not see the headset adjustment setting on the web page.

Is this only done using ip phone global config? If so what would be the recommended settings.

[Anonymous]

Brian,

What make/model headsets are they using?

Thanks,
Matt

[Anonymous · Accepted solution]

Brian,

After checking with Engineering we would not recommend changing any of the headset gain parameters, as there is a risk of damage.  We would recommend an amplified headset.  We have tested and approve of the wireless headsets listed in this document:

Thanks,
Matt

[Anonymous]

Thanks Matt I was just checking to see if it was an option

[Anonymous]

I went ahead and flagged this post as "Assumed Answered".  If any of the responses on this thread assisted you, please mark them as Correct or Helpful as the case may be with the applicable buttons.  This will make them visible and help other members of the community find solutions more easily.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

Thanks,
Matt

[Anonymous]

I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily. If you don't feel like the answer I marked was correct, feel free to come back to this post and unmark it and select another in its place with the applicable buttons.  If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.

Thanks,

Matt