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New Contributor II

IP 706 Will not download from ftp or tftp server

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Hey guys,

I picked up a new client who uses a Netvanta 7100 for their Phone Server.  I'm having problems getting 1 remote phone (of about 😎 to register back to the server.  I'm currently running at all remote sites a Cisco ASA 5505 IP SEC VPN back to the Netvanta 7100 at their headquarters.  All other remote sites are working great.  I've tried to swap out the phone, check the traffic logs, no problems.  I can ping from Phone to Netvanta and from Netvanta to Phone without issue.  Allother traffic works fine as well.  Can someone refresh me on the necessary settings on the Phone itself?

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Anonymous
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Re: IP 706 Will not download from ftp or tftp server

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The DHCP configuration of the ASA will need to be altered to include option 157 with the proper credentials.  An example string is shown below, with the username and password highlighted.


TftpServers=0.0.0.0,FtpServers=10.10.20.1:/ADTRAN,FtpLogin=polycomftp,FtpPassword=password,Layer2Tagging=True,VlanID=2



Thanks,
Matt

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Valued Contributor
Valued Contributor

Re: IP 706 Will not download from ftp or tftp server

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What type of phones are you using? Does the phone appear to download its configuration properly? Have you tried to port mirror the phone to see if it's attempting to register?

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Anonymous
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Re: IP 706 Will not download from ftp or tftp server

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If this remote phone connects to the 7100 over a VPN you should be able to verify the phone is downloading its configuration files by running a debug ip ftp-server from the 7100 while the remote IP 706 is booting up.  If you do not see the phone login and attempt to download files in that debug you should check the DHCP server the remote phone is using and ensure option 157 is set correctly.   This guide covers the boot process as well as how to troubleshoot:

Thanks,
Matt

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New Contributor II

Re: IP 706 Will not download from ftp or tftp server

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OK this could be good. I'm getting this error:

USER COMMAND - Password required for 'admin'

FTP: User command - Login Incorrect

How do i change the login information on the phone?

On Wed, Jan 9, 2013 at 11:28 AM, matt

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Anonymous
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Re: IP 706 Will not download from ftp or tftp server

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That is a good start, thanks for providing that information.  I know you are using an IP 706, but I will include instructions for both ADTRAN IP 700 phones and Polycom phones in case others find this post in the future.

This process depends on if you are using DHCP where this remote phone is or if you are programming it manually.

DHCP

For DHCP you will need to use the following options depending on the phone model:


Option 66 for Polycom Phones




Option 157 for ADTRAN IP Phones



  • Example String: TftpServers=0.0.0.0,FtpServers=10.10.20.1:/ADTRAN,FtpLogin=polycomftp,FtpPassword=password,Layer2Tagging=True,VlanID=2


Manual

To configure the boot server manually use the instructions below depending on the phone model:


ADTRAN Phones


NOTE: This is not supported on ADTRAN Phones with R1 firmware (1.3.16 and earlier).   If you need to upgrade IP 700 phone firmware see this guide: . On R2 firmware follow the steps below:



  • Press Menu > Phone Settings > Network

  • Enter the password  456  if the phone has been previously configured or enter 1234 if the phone is new out of the box

  • Select Server Menu > Edit Server Type > Select FTP and press Ok

  • Edit the Address to enter the WAN IP address of the NV7100 with a /adtran path at the end (example 4.4.4.4/adtran)

  • Edit the Login and Password to enter the FTP username and password used on the NV7100 (the default is polycomftp and password)



Polycom Phones



  • Press Menu > Settings > Advanced

  • Enter the password 456

  • Select Admin Settings > Network Configuration

  • Select Server Menu

  • Edit the Server Type to be FTP

  • Edit the Server Address and enter the WAN IP address of the NV7100 with a /Polycom path (example 4.4.4.4/Polycom)

  • When entering the Server Address use the 1/A/a softkey to switch between alpha and numeric characters and use the * button to enter the decimals for the IP address

  • Edit the Server User and Server Password to enter the FTP username and password used on the NV7100 (the default is polycomftp and password)

  • After entering this information press the Back softkey twice and select Save Config to preserve these changes


Thanks,
Matt

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New Contributor II

Re: IP 706 Will not download from ftp or tftp server

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Where do I input the line? It's trying to log onto the FTP server using admin as the username. I can't find where to change the user and password.

Sent from my iPhone

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Anonymous
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Re: IP 706 Will not download from ftp or tftp server

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hubtech,

As I outlined in my last post this depends on a couple of factors.  Are you using a DHCP server at the remote site for this phone?  If you are programming it manually you have to be running R2 firmware (1.3.x will not work) in order to have the new FTP menu options available so you can edit the username and password the phone uses.

Thanks,
Matt

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New Contributor II

Re: IP 706 Will not download from ftp or tftp server

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Dhcp server is a Cisco Asa 5505. They are running the old firmware.

Thanks,

Message was edited by: matt - removed personal contact information

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Anonymous
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Re: IP 706 Will not download from ftp or tftp server

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The DHCP configuration of the ASA will need to be altered to include option 157 with the proper credentials.  An example string is shown below, with the username and password highlighted.


TftpServers=0.0.0.0,FtpServers=10.10.20.1:/ADTRAN,FtpLogin=polycomftp,FtpPassword=password,Layer2Tagging=True,VlanID=2



Thanks,
Matt

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Anonymous
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Re: IP 706 Will not download from ftp or tftp server

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DHCP option 157 on a server local to the remote phone.  Otherwise you need to upgrade the IP 706 to R2 firmware to manually program in the FTP settings with the instructions above.

Thanks,
Matt