Internet Connectivity After REconfigured Netvanta 3430

[garth]

My client moved his location and was given a new static IP address from Verizon. I ran the configuration wizard in the GUI and populated it with the new information. I then ran the firewall wizard and all was entered successfully. I rebooted the router and it can't connect to the Internet. If I use the router from Verizon then I connect fine. Any suggestions?

[jayh]

garth wrote:

My client moved his location and was given a new static IP address from Verizon. I ran the configuration wizard in the GUI and populated it with the new information. I then ran the firewall wizard and all was entered successfully. I rebooted the router and it can't connect to the Internet. If I use the router from Verizon then I connect fine. Any suggestions?

With the 3430 can you ping the IP that Verizon gave you for your IP?

Can you ping the IP that they gave you as a gateway?

Can you ping an IP address such as 4.2.2.2

Can you ping www.google.com? 

Vewrizon should have given you four items:

Static IP address

Netmask

Default gateway

DNS resolver IP (may be more than one)

Post this information and the running configuration of your unit. 

[garth]

I have entered all the information they gave me correctly. I replaced the Adtran with the Verizon router and it connected immediately with the same information. With the Adtran connected I could not ping anything.

[jayh]

garth wrote:

I have entered all the information they gave me correctly. I replaced the Adtran with the Verizon router and it connected immediately with the same information. With the Adtran connected I could not ping anything.

If you could not even ping the local IP of the Adtran itself it sounds like a connection problem on the LAN side.  Is NAT involved?  Does the Adtran 3430 provide DHCP?  Please post the configuration and the results of the ping tests.

[garth]

I did not try to ping the local IP of the router but I was logged into the GUI so it's working. It does not provide DHCP. The router is disconnected for now until we have time to troubleshoot. Is there a config file I can use to restore the router to factory settings so that I can then run the wizard on a clean installation?

[jayh · Accepted solution]

There isn't a factory reset on devices with a console port.  You can erase the configuration and start with a clean slate but you'll need to manually add IP addressing on at least one interface and a username and password.  Then you can get to the GUI and wizards, etc.

Details here:

[garth]

I restored to factory settings, ran wizards, enabled firewall. All is well. Thanks.