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New Contributor II

706 phone shows Network LAN link is DOWN

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I have a 706 phone displaying this message  "Network LAN link is DOWN".   Factory reset doesn't clear.  Changing LAN cord and switchport doesn't clear.   How can I troubleshoot further?  Do I need to?  Is phone bad?

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Anonymous
Not applicable

Re: 706 phone shows Network LAN link is DOWN

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As vgitechnology implied, this is usually indicative of a wiring issue.  I see you opened up a support ticket for this and the problem ended up being a defective phone that we created an RMA for.  I am going to go ahead and mark this post as assumed answered.  If any responses helped you please mark them as Correct or Helpful with the applicable buttons. 

Thanks,
Matt

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New Contributor

Re: 706 phone shows Network LAN link is DOWN

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I had this problem the other day on two 712 phones. The problem was in the jack on the wall. The wires in the keystones were loose. I repunched the wires and the phones came up.

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New Contributor II

Re: 706 phone shows Network LAN link is DOWN

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Thanks for your reponse.   For clarity, my setup is currently in a lab only.  There are no wall jacks involved; just the phone, the LAN cable and the 7100.   I factory reset the phone, swapped cables, and swapped ports on the 7100.   Phone still shows the same indication.   

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New Contributor II

Re: 706 phone shows Network LAN link is DOWN

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Also visually examined the appropriate port on the back of the IP phone for damage; appears normal physically.

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Anonymous
Not applicable

Re: 706 phone shows Network LAN link is DOWN

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As vgitechnology implied, this is usually indicative of a wiring issue.  I see you opened up a support ticket for this and the problem ended up being a defective phone that we created an RMA for.  I am going to go ahead and mark this post as assumed answered.  If any responses helped you please mark them as Correct or Helpful with the applicable buttons. 

Thanks,
Matt

View solution in original post

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