706 phone shows Network LAN link is DOWN

[ctheise]

I have a 706 phone displaying this message  "Network LAN link is DOWN".   Factory reset doesn't clear.  Changing LAN cord and switchport doesn't clear.   How can I troubleshoot further?  Do I need to?  Is phone bad?

[vgitechnology · Accepted solution]

I had this problem the other day on two 712 phones. The problem was in the jack on the wall. The wires in the keystones were loose. I repunched the wires and the phones came up.

[ctheise]

Thanks for your reponse.   For clarity, my setup is currently in a lab only.  There are no wall jacks involved; just the phone, the LAN cable and the 7100.   I factory reset the phone, swapped cables, and swapped ports on the 7100.   Phone still shows the same indication.   

[ctheise]

Also visually examined the appropriate port on the back of the IP phone for damage; appears normal physically.

[Anonymous · Accepted solution]

As vgitechnology implied, this is usually indicative of a wiring issue.  I see you opened up a support ticket for this and the problem ended up being a defective phone that we created an RMA for.  I am going to go ahead and mark this post as assumed answered.  If any responses helped you please mark them as Correct or Helpful with the applicable buttons. 

Thanks,
Matt