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New Contributor III

7100 AA not reconizing DTMF

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The customer changed the wav file for english and french AA. Since the change the english menu doesn't reconize any digit and the french menu transfer all digit to the same extention.

Should i try a reset?

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New Contributor III

Re: 7100 AA not reconizing DTMF

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Hi - The reset fixed the issue.  This is solved thanks

Message was edited by: matt - removed personal contact information

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Anonymous
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Re: 7100 AA not reconizing DTMF

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dlazure,

Is DTMF recognized when called from an internal phone vs an external phone?  Did a reset help?  If you are still having problems with this I would like to see the following items:

  • current configuration
  • screenshots of the Auto-Attendant configurations
  • output from a debug voice verbose and debug sip stack messages while the issue is recreated

To submit the configuration file and debugs you can use the instructions below:


Open Internet Explorer web browser on their PC
Type the following URL:  ftp://ftp.adtran.com


Press the Alt key, click View, and then click Open FTP Site in Windows Explorer


Double-click the "Incoming" folder
Drag and drop files from PC into the Internet Explorer window


Reply to this post with the exact filenames used so we can retrieve the files



Thanks,

Matt

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New Contributor III

Re: 7100 AA not reconizing DTMF

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Hi - The reset fixed the issue.  This is solved thanks

Message was edited by: matt - removed personal contact information

View solution in original post

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Anonymous
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Re: 7100 AA not reconizing DTMF

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Thank you for the update.  If the issue happens again feel free to respond again on this post and we can try to troubleshoot it further with you.

Thanks,
Matt