Configured for a SIP but port not registered?

[Anonymous]

The user was entering numbers for speed dial when problem occurred.

In the GUI, Under user accounts and port status the SIP has a line through it. Under IP Phone Config, Registered IP displays "Not Registered".

This must be an easy fix, but I do not know what to do. I thought it could have something to do with the SIP Auth password.  I have logged in via CLI and entered a show voice user command. The sip auth password is set to 1234. All passwords for that user are 1234. still does not appear as registered. I highlight user mac in GUI under ip phone config and under other actions, attempt to sync phone, but get an error message "error executing sync command."

Please help!

Thanks.

Kevin

[braintoss]

What type of phones?

[Anonymous]

Kevin, please reply with the configuration of the 7100 as well as the configuration of a non-working phone. You can get the phone configuration by connecting to the 7100 via FTP and looking in the ADTRAN folder.

Thanks

Jay

[Anonymous · Accepted solution]

Problem was resolved by way of default reset. upon rebooting the config file for the phone was properly downloaded and service restored.