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natem
New Contributor III

DID to dial by extension

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Is it possible to have a DID go to the dial by extension menu? I would like to do this without a keypress by the caller.

The only way I know how to get a caller into the dial by extension is by going through an auto attendant.

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markfreeman
Valued Contributor II
Valued Contributor II

Re: DID to dial by extension

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Natem,

Yeah from what I have tried, there is no way to do it without having the user to press a key. It would have to go to an Auto Attendant but you have to assign dial by name to a number.

The only way I know how to do this is via the BCS product which adds UC functionality to the NV 7000 series which allows you to create a service and it can be accomplished that way.

Sorry for any inconvenience.

-Mark

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markfreeman
Valued Contributor II
Valued Contributor II

Re: DID to dial by extension

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Natem,

Yeah from what I have tried, there is no way to do it without having the user to press a key. It would have to go to an Auto Attendant but you have to assign dial by name to a number.

The only way I know how to do this is via the BCS product which adds UC functionality to the NV 7000 series which allows you to create a service and it can be accomplished that way.

Sorry for any inconvenience.

-Mark

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