BIG NEWS! The Adtran Support Community is moving! In the next few weeks it will be housed in a new location. Be sure to visit our NEW Adtran Community before the end of July to check it out and verify that you can access all the resources and features that you need. If you discover any issues with your account or access, or just want to let us know about your experience, be sure to use our Feedback Form to let us know!
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
natem
New Contributor III

DID to dial by extension

Jump to solution

Is it possible to have a DID go to the dial by extension menu? I would like to do this without a keypress by the caller.

The only way I know how to get a caller into the dial by extension is by going through an auto attendant.

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
Anonymous
Not applicable

Re: DID to dial by extension

Jump to solution

Natem,

Yeah from what I have tried, there is no way to do it without having the user to press a key. It would have to go to an Auto Attendant but you have to assign dial by name to a number.

The only way I know how to do this is via the BCS product which adds UC functionality to the NV 7000 series which allows you to create a service and it can be accomplished that way.

Sorry for any inconvenience.

-Mark

View solution in original post

0 Kudos
1 Reply
Anonymous
Not applicable

Re: DID to dial by extension

Jump to solution

Natem,

Yeah from what I have tried, there is no way to do it without having the user to press a key. It would have to go to an Auto Attendant but you have to assign dial by name to a number.

The only way I know how to do this is via the BCS product which adds UC functionality to the NV 7000 series which allows you to create a service and it can be accomplished that way.

Sorry for any inconvenience.

-Mark

0 Kudos