Netvanta 7100 pickup another line

[Anonymous]

Is there a way to pick up another line or "barge into" a call using the 7100?  We have a line that we would like multiple people to be able to answer by using a spre code such as *7.

[Anonymous · Accepted solution]

juhensle,

The NetVanta 7100 does support call pickup.  It needs to be enabled in the Class of Service for the appropriate voice user(s), and then you can dial  the SPRE code *52xxxx*, where xxxx is the four-digit extension of the ringing phone.  You can alternatively use a call pickup group.  More information on call pickup can be referenced in our Call Pickup Guide:

One thing to note is there was a bug in the NetVanta 7100 firmware related to using call pickup with a call on a ring-group.  This was fixed in firmware.  Here is a related post:

Thanks,

Matt

[Anonymous]

Matt,

We are currently on 4.08. What is the most current version?  Would it create issues for us to upgrade?

[Anonymous]

juhensle,

A4.12 is the latest version.  You can download it from this page on our main website:

Software Downloads

It should not create any issues to upgrade from A4.08, but it is always a good idea to save a copy of your configuration before upgrading.  Here is a link to our firmware upgrade guide:

Thanks,
Matt