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vocojim
New Contributor

Phones not registering

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I have a 7100 SMB running 10.6.  When I plug in a new Polycom VVX 500 the system recognizes it gives the phone the firmware and a new extension.  (2000).  Oddly I do not see a user account or phone config.  I have manually added both and resync'ed the phones and I cannot get the line to register.  I was about to start over and factory default the box but perhaps that is doing to much and there is an easier fix. 

Jim

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vocojim
New Contributor

Re: Phones not registering

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Spoke with Ryan from Adtran Support.  The solution was to regenerate a new password in the NV7100 for each phone then reboot each phone.

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vocojim
New Contributor

Re: Phones not registering

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Spoke with Ryan from Adtran Support.  The solution was to regenerate a new password in the NV7100 for each phone then reboot each phone.

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touristsis
Contributor III
Contributor III

Re: Phones not registering

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Hi, I have the same problem and I've tried to regenerate a new password already and reboot the phones, yet no luck.  Any thing else I can try?

Anonymous
Not applicable

Re: Phones not registering

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touristsis - I just replied to you on your other thread linked below, so we can continue to troubleshoot there:

Polycom Phone IP 335 does not register

Thanks,

Matt