I have a 7100 running ADTRAN, Inc. OS version R11.7.0.HA.E that will not forward VM to E-Mail
Config:
......
logging email on
logging email receiver-ip 216.70.64.201 port 465 auth-username AdtranVM@lakeviewcc.com auth-password ************
logging email sender AdtranVM@lakeviewcc.com
.....
voice user 201
connect fxs 0/2
cos "normal_users"
no cos night
no cos lunch
no cos weekend
no cos override
no cos custom1
no cos custom2
no cos custom3
first-name "Test"
last-name "Ringer"
password "1234"
group-ring-call-waiting
num-rings 2
coverage global go_to_voicemail
sip-authentication password "***************"
codec-list g711_first
email jsegal@net-cloud.com
no voicemail new-user
voicemail auth-mode password
voicemail cos normal_voicemail
voicemail notify email attach-message pcm
voicemail password "******"
voicemail notify schedule Sunday 12:00 am
notify email primary
When I run a debug system, all I get is the following:
LVCC-VS-NV7100-8#debug system
LVCC-VS-NV7100-8#SMTP Not enough info to send.
SMTP Not enough info to send.
SMTP Not enough info to send.
SMTP socket read timed out.
SMTP Response:
LVCC-VS-NV7100-8#
What am I missing?
Problem traced to a combination of things:
1. Had to use the hostname of the hosted mail server, not the IP address
2. Had to change to port 587 (secure SMTP w/o TLS)
Once this was done, received the following debug:
SMTP Response: 220 n68.mail01.mtsvc.net ESMTP Exim 4.88 Thu, 18 May 2017 11:34:58 -0400
To SMTP server: EHLO [192.168.1.8]
To SMTP server: 20 bytes of data
SMTP Response: 250-n68.mail01.mtsvc.net Hello pool-108-1-93-211.eriepa.dsl-w.verizon.net [108.1.93.211]
SMTP Response: 250-SIZE 26214400
SMTP Response: 250-8BITMIME
SMTP Response: 250-PIPELINING
SMTP Response: 250-AUTH LOGIN PLAIN
SMTP Response: 250-CHUNKING
SMTP Response: 250-STARTTLS
SMTP Response: 250 HELP
To SMTP server: STARTTLS
To SMTP server: 10 bytes of data
SMTP Response: 220 TLS go ahead
To SMTP server: EHLO [192.168.1.8]
To SMTP server: 20 bytes of data
SMTP Response: 250-n68.mail01.mtsvc.net Hello pool-108-1-93-211.eriepa.dsl-w.verizon.net [108.1.93.211]
SMTP Response: 250-SIZE 26214400
SMTP Response: 250-8BITMIME
SMTP Response: 250-PIPELINING
SMTP Response: 250-AUTH LOGIN PLAIN
SMTP Response: 250-CHUNKING
SMTP Response: 250 HELP
To SMTP server: AUTH PLAIN
To SMTP server: 12 bytes of data
To SMTP server: AGFkdHJhbnZtQGxha2V2aWV3Y2MuY29tAHgwY1Q0KmJfLU14
To SMTP server: 50 bytes of data
SMTP Response: 235 Authentication succeeded
To SMTP server: MAIL FROM: <AdtranVM@lakeviewcc.com>
To SMTP server: 38 bytes of data
SMTP Response: 250 OK
To SMTP server: RCPT TO: <jsegal@net-cloud.com>
To SMTP server: 33 bytes of data
SMTP Response: 250 Accepted
To SMTP server: DATA
To SMTP server: 6 bytes of data
SMTP Response: 354 Enter message, ending with "." on a line by itself
To SMTP server: Date: 18 May 17 11:34:59 -0400
To SMTP server: 32 bytes of data
To SMTP server: Mime-Version: 1.0
To SMTP server: 19 bytes of data
To SMTP server: Subject: LVCC-VS-NV7100-8: Voicemail to 201 from UNKNOWN on Thur. May 18, 2017 11:34 AM
To SMTP server: 89 bytes of data
To SMTP server: From: "AdtranVM@lakeviewcc.com" <AdtranVM@lakeviewcc.com>
To SMTP server: 59 bytes of data
To SMTP server: To: jsegal@net-cloud.com
To SMTP server: 26 bytes of data
To SMTP server: Content-Type: multipart/mixed; boundary="--BOUNDARY-STRING--"
To SMTP server: 63 bytes of data
To SMTP server:
This is a multi-part message in MIME format.
To SMTP server: 48 bytes of data
To SMTP server:
----BOUNDARY-STRING--
To SMTP server: 25 bytes of data
To SMTP server: Content-Type: text/plain; charset=us-ascii
To SMTP server: 44 bytes of data
To SMTP server: Content-transfer-encoding: 7bit
To SMTP server: 33 bytes of data
To SMTP server: Content-disposition: inline
To SMTP server: 29 bytes of data
To SMTP server:
To SMTP server: 2 bytes of data
To SMTP server: You have received a voicemail message from:
Name: UNKNOWN
Number: UNKNOWN
Message Length (min:sec): 00:05
You have 16 new messages and 1 saved message.
Mailbox space used (min:sec): 03:41
Mailbox space available (min:sec): 06:19
To SMTP server: 242 bytes of data
To SMTP server:
To SMTP server: 2 bytes of data
To SMTP server: ----BOUNDARY-STRING--
To SMTP server: 23 bytes of data
To SMTP server: Content-Type: application/octet-stream; name="UNKNOWN_05182017_1134.wav"
To SMTP server: 74 bytes of data
To SMTP server: Content-Length: 46124
To SMTP server: 23 bytes of data
To SMTP server: Content-Transfer-Encoding: base64
To SMTP server: 35 bytes of data
To SMTP server:
To SMTP server: 2 bytes of data
To SMTP server: 63118 bytes of data
To SMTP server:
To SMTP server: 2 bytes of data
To SMTP server: ----BOUNDARY-STRING----
To SMTP server: 25 bytes of data
To SMTP server: .
To SMTP server: 3 bytes of data
SMTP Response: 250 OK id=1dBNS7-0004xt-Ed
To SMTP server: QUIT
To SMTP server: 6 bytes of data
Just wish the debug had showed more info during the first debug session
James, was a voicemail left during the period of time you ran the debug? The output you sent doesn't indicate an active attempt to send an e-mail. Thanks
Jay,
Yes, a VM was left during the debug. What other debug or config do you need to assist?
Jim
James, that would be the debug we'd need. If it's not working, there's something else going on in the background. I would suggest opening a ticket with support for more detailed investigation. Thanks
Problem traced to a combination of things:
1. Had to use the hostname of the hosted mail server, not the IP address
2. Had to change to port 587 (secure SMTP w/o TLS)
Once this was done, received the following debug:
SMTP Response: 220 n68.mail01.mtsvc.net ESMTP Exim 4.88 Thu, 18 May 2017 11:34:58 -0400
To SMTP server: EHLO [192.168.1.8]
To SMTP server: 20 bytes of data
SMTP Response: 250-n68.mail01.mtsvc.net Hello pool-108-1-93-211.eriepa.dsl-w.verizon.net [108.1.93.211]
SMTP Response: 250-SIZE 26214400
SMTP Response: 250-8BITMIME
SMTP Response: 250-PIPELINING
SMTP Response: 250-AUTH LOGIN PLAIN
SMTP Response: 250-CHUNKING
SMTP Response: 250-STARTTLS
SMTP Response: 250 HELP
To SMTP server: STARTTLS
To SMTP server: 10 bytes of data
SMTP Response: 220 TLS go ahead
To SMTP server: EHLO [192.168.1.8]
To SMTP server: 20 bytes of data
SMTP Response: 250-n68.mail01.mtsvc.net Hello pool-108-1-93-211.eriepa.dsl-w.verizon.net [108.1.93.211]
SMTP Response: 250-SIZE 26214400
SMTP Response: 250-8BITMIME
SMTP Response: 250-PIPELINING
SMTP Response: 250-AUTH LOGIN PLAIN
SMTP Response: 250-CHUNKING
SMTP Response: 250 HELP
To SMTP server: AUTH PLAIN
To SMTP server: 12 bytes of data
To SMTP server: AGFkdHJhbnZtQGxha2V2aWV3Y2MuY29tAHgwY1Q0KmJfLU14
To SMTP server: 50 bytes of data
SMTP Response: 235 Authentication succeeded
To SMTP server: MAIL FROM: <AdtranVM@lakeviewcc.com>
To SMTP server: 38 bytes of data
SMTP Response: 250 OK
To SMTP server: RCPT TO: <jsegal@net-cloud.com>
To SMTP server: 33 bytes of data
SMTP Response: 250 Accepted
To SMTP server: DATA
To SMTP server: 6 bytes of data
SMTP Response: 354 Enter message, ending with "." on a line by itself
To SMTP server: Date: 18 May 17 11:34:59 -0400
To SMTP server: 32 bytes of data
To SMTP server: Mime-Version: 1.0
To SMTP server: 19 bytes of data
To SMTP server: Subject: LVCC-VS-NV7100-8: Voicemail to 201 from UNKNOWN on Thur. May 18, 2017 11:34 AM
To SMTP server: 89 bytes of data
To SMTP server: From: "AdtranVM@lakeviewcc.com" <AdtranVM@lakeviewcc.com>
To SMTP server: 59 bytes of data
To SMTP server: To: jsegal@net-cloud.com
To SMTP server: 26 bytes of data
To SMTP server: Content-Type: multipart/mixed; boundary="--BOUNDARY-STRING--"
To SMTP server: 63 bytes of data
To SMTP server:
This is a multi-part message in MIME format.
To SMTP server: 48 bytes of data
To SMTP server:
----BOUNDARY-STRING--
To SMTP server: 25 bytes of data
To SMTP server: Content-Type: text/plain; charset=us-ascii
To SMTP server: 44 bytes of data
To SMTP server: Content-transfer-encoding: 7bit
To SMTP server: 33 bytes of data
To SMTP server: Content-disposition: inline
To SMTP server: 29 bytes of data
To SMTP server:
To SMTP server: 2 bytes of data
To SMTP server: You have received a voicemail message from:
Name: UNKNOWN
Number: UNKNOWN
Message Length (min:sec): 00:05
You have 16 new messages and 1 saved message.
Mailbox space used (min:sec): 03:41
Mailbox space available (min:sec): 06:19
To SMTP server: 242 bytes of data
To SMTP server:
To SMTP server: 2 bytes of data
To SMTP server: ----BOUNDARY-STRING--
To SMTP server: 23 bytes of data
To SMTP server: Content-Type: application/octet-stream; name="UNKNOWN_05182017_1134.wav"
To SMTP server: 74 bytes of data
To SMTP server: Content-Length: 46124
To SMTP server: 23 bytes of data
To SMTP server: Content-Transfer-Encoding: base64
To SMTP server: 35 bytes of data
To SMTP server:
To SMTP server: 2 bytes of data
To SMTP server: 63118 bytes of data
To SMTP server:
To SMTP server: 2 bytes of data
To SMTP server: ----BOUNDARY-STRING----
To SMTP server: 25 bytes of data
To SMTP server: .
To SMTP server: 3 bytes of data
SMTP Response: 250 OK id=1dBNS7-0004xt-Ed
To SMTP server: QUIT
To SMTP server: 6 bytes of data
Just wish the debug had showed more info during the first debug session