VM to E-Mail issues

[Anonymous]

I have a 7100 running ADTRAN, Inc. OS version R11.7.0.HA.E  that will not forward VM to E-Mail

Config:

......

logging email on

logging email receiver-ip 216.70.64.201 port 465 auth-username AdtranVM@lakeviewcc.com auth-password ************

logging email sender AdtranVM@lakeviewcc.com

.....

voice user 201

  connect fxs 0/2

  cos "normal_users"

  no cos night

  no cos lunch

  no cos weekend

  no cos override

  no cos custom1

  no cos custom2

  no cos custom3

  first-name "Test"

  last-name "Ringer"

  password "1234"

  group-ring-call-waiting

  num-rings 2

  coverage global go_to_voicemail

  sip-authentication password "***************"

  codec-list g711_first

  email jsegal@net-cloud.com

  no voicemail new-user

  voicemail auth-mode password

  voicemail cos normal_voicemail

  voicemail notify email attach-message pcm

  voicemail password "******"

  voicemail notify schedule Sunday 12:00 am

    notify email primary

When I run a debug system, all I get is the following:

LVCC-VS-NV7100-8#debug system

LVCC-VS-NV7100-8#SMTP Not enough info to send.

SMTP Not enough info to send.

SMTP Not enough info to send.

SMTP socket read timed out.

SMTP Response:

LVCC-VS-NV7100-8#

What am I missing?

[Anonymous]

James, was a voicemail left during the period of time you ran the debug? The output you sent doesn't indicate an active attempt to send an e-mail. Thanks

[Anonymous]

Jay,

Yes, a VM was left during the debug.  What other debug or config do you need to assist?

Jim

[Anonymous]

James, that would be the debug we'd need. If it's not working, there's something else going on in the background. I would suggest opening a ticket with support for more detailed investigation. Thanks

[Anonymous · Accepted solution]

Problem traced to a combination of things:

1. Had to use the hostname of the hosted mail server, not the IP address

2. Had to change to port 587 (secure SMTP w/o TLS)

Once this was done, received the following debug:

SMTP Response: 220 n68.mail01.mtsvc.net ESMTP Exim 4.88 Thu, 18 May 2017 11:34:58 -0400

To SMTP server: EHLO [192.168.1.8]

To SMTP server: 20 bytes of data

SMTP Response: 250-n68.mail01.mtsvc.net Hello pool-108-1-93-211.eriepa.dsl-w.verizon.net [108.1.93.211]

SMTP Response: 250-SIZE 26214400

SMTP Response: 250-8BITMIME

SMTP Response: 250-PIPELINING

SMTP Response: 250-AUTH LOGIN PLAIN

SMTP Response: 250-CHUNKING

SMTP Response: 250-STARTTLS

SMTP Response: 250 HELP

To SMTP server: STARTTLS

To SMTP server: 10 bytes of data

SMTP Response: 220 TLS go ahead

To SMTP server: EHLO [192.168.1.8]

To SMTP server: 20 bytes of data

SMTP Response: 250-n68.mail01.mtsvc.net Hello pool-108-1-93-211.eriepa.dsl-w.verizon.net [108.1.93.211]

SMTP Response: 250-SIZE 26214400

SMTP Response: 250-8BITMIME

SMTP Response: 250-PIPELINING

SMTP Response: 250-AUTH LOGIN PLAIN

SMTP Response: 250-CHUNKING

SMTP Response: 250 HELP

To SMTP server: AUTH PLAIN

To SMTP server: 12 bytes of data

To SMTP server: AGFkdHJhbnZtQGxha2V2aWV3Y2MuY29tAHgwY1Q0KmJfLU14

To SMTP server: 50 bytes of data

SMTP Response: 235 Authentication succeeded

To SMTP server: MAIL FROM: <AdtranVM@lakeviewcc.com>

To SMTP server: 38 bytes of data

SMTP Response: 250 OK

To SMTP server: RCPT TO: <jsegal@net-cloud.com>

To SMTP server: 33 bytes of data

SMTP Response: 250 Accepted

To SMTP server: DATA

To SMTP server: 6 bytes of data

SMTP Response: 354 Enter message, ending with "." on a line by itself

To SMTP server: Date: 18 May 17 11:34:59 -0400

To SMTP server: 32 bytes of data

To SMTP server: Mime-Version: 1.0

To SMTP server: 19 bytes of data

To SMTP server: Subject: LVCC-VS-NV7100-8: Voicemail to 201 from UNKNOWN on Thur. May 18, 2017 11:34 AM

To SMTP server: 89 bytes of data

To SMTP server: From: "AdtranVM@lakeviewcc.com" <AdtranVM@lakeviewcc.com>

To SMTP server: 59 bytes of data

To SMTP server: To: jsegal@net-cloud.com

To SMTP server: 26 bytes of data

To SMTP server: Content-Type: multipart/mixed; boundary="--BOUNDARY-STRING--"

To SMTP server: 63 bytes of data

To SMTP server:

This is a multi-part message in MIME format.

To SMTP server: 48 bytes of data

To SMTP server:

----BOUNDARY-STRING--

To SMTP server: 25 bytes of data

To SMTP server: Content-Type: text/plain; charset=us-ascii

To SMTP server: 44 bytes of data

To SMTP server: Content-transfer-encoding: 7bit

To SMTP server: 33 bytes of data

To SMTP server: Content-disposition: inline

To SMTP server: 29 bytes of data

To SMTP server:

To SMTP server: 2 bytes of data

To SMTP server: You have received a voicemail message from:

  Name: UNKNOWN

  Number: UNKNOWN

  Message Length (min:sec): 00:05

You have 16 new messages and 1 saved message.

Mailbox space used (min:sec): 03:41

Mailbox space available (min:sec): 06:19

To SMTP server: 242 bytes of data

To SMTP server:

To SMTP server: 2 bytes of data

To SMTP server: ----BOUNDARY-STRING--

To SMTP server: 23 bytes of data

To SMTP server: Content-Type: application/octet-stream; name="UNKNOWN_05182017_1134.wav"

To SMTP server: 74 bytes of data

To SMTP server: Content-Length: 46124

To SMTP server: 23 bytes of data

To SMTP server: Content-Transfer-Encoding: base64

To SMTP server: 35 bytes of data

To SMTP server:

To SMTP server: 2 bytes of data

To SMTP server: 63118 bytes of data

To SMTP server:

To SMTP server: 2 bytes of data

To SMTP server: ----BOUNDARY-STRING----

To SMTP server: 25 bytes of data

To SMTP server: .

To SMTP server: 3 bytes of data

SMTP Response: 250 OK id=1dBNS7-0004xt-Ed

To SMTP server: QUIT

To SMTP server: 6 bytes of data

Just wish the debug had showed more info during the first debug session