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jimw
New Contributor III

Voicemail to Email Notification

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The customer's NV7100 system was setup and working originally with the voicemail to email notification, but the IT vendor changed the network IP domain from 192. or 10., but we also updated the NV7100 to reflect this.  Everything is working fine except the vmail to email notification feature has stopped working and I can't figure out what is wrong.

I can not find any information on debugging / troubleshooting this issue.

According to the IT vendor, nothing changed with the local Exchange Server except the IP address (which we updated the "Email Forwarding" Email Server IP address setting).

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jimw
New Contributor III

Re: Voicemail to Email Notification

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FYI

That capture helped The IT vendor to fix the problem.

Turned off TLS and that fixed it.

Message was edited by: matt - removed personal contact info

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3l3mn8r
Contributor
Contributor

Re: Voicemail to Email Notification

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Considering that you went to Utilities>Logging>updated the IP address of the server, your next step would be to access the CLI and run a debug while attempting to leave a voicemail.

router#debug system

router#

Then leave a message on a user that has voicemail to email set.  Copy and paste results here.

p.s.  One other thing you should keep in mind is that an smtp relay was more than likely created in Exchange to relay email from 7100.  You will need to look at the Exchange server receive connector and update the 7100's IP address allowed.  Is it an SBS server or Standard?

jimw
New Contributor III

Re: Voicemail to Email Notification

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The "debug system" command doesn't seem to help with information:

============ PuTTY log 2013.08.27 09:53:17 ============

login as: admin

admin@70.43.211.195's password:

?[2J?[H?JW Hunt & Co>en

Password:??

% Incorrect password.

JW Hunt & Co>en

Password:

JW Hunt & Co#debug system

JW Hunt & Co#SMTP Not enough info to send.

SMTP Not enough info to send.

SMTP Not enough info to send.

SMTP Not enough info to send.

SMTP Not enough info to send.

SMTP Not enough info to send.

SMTP Not enough info to send.

SMTP Response: 220 mercury.jwhunt.local Microsoft ESMTP MAIL Service ready at Tue, 27 Aug 2013 09:56:20 -0400

To SMTP server: EHLO https://supportforums.adtran.com/10.20.0.190

To SMTP server: 20 bytes of data

SMTP Response: 250-mercury.jwhunt.local Hello https://supportforums.adtran.com/10.20.0.190

SMTP Response: 250-SIZE 10485760

SMTP Response: 250-PIPELINING

SMTP Response: 250-DSN

SMTP Response: 250-ENHANCEDSTATUSCODES

SMTP Response: 250-STARTTLS

SMTP Response: 250-AUTH

SMTP Response: 250-8BITMIME

SMTP Response: 250-BINARYMIME

SMTP Response: 250 CHUNKING

To SMTP server: STARTTLS

To SMTP server: 10 bytes of data

SMTP Response: 220 2.0.0 SMTP server ready

To SMTP server: AUTH PLAIN

To SMTP server: 12 bytes of data

Invalid server message: 503 5.5.2 Send hello first

SMTP Not enough info to send.

SMTP Not enough info to send.

SMTP Not enough info to send.

Thank you

Message was edited by: matt - removed personal contact information

jimw
New Contributor III

Re: Voicemail to Email Notification

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FYI

That capture helped The IT vendor to fix the problem.

Turned off TLS and that fixed it.

Message was edited by: matt - removed personal contact info

View solution in original post

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3l3mn8r
Contributor
Contributor

Re: Voicemail to Email Notification

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Check authentication settings on receive connector on exchange. The 503 error relates to Mismatch TLS maybe.

Sent from my iPhone

3l3mn8r
Contributor
Contributor

Re: Voicemail to Email Notification

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Lol! How about that timing. Glad you got it.

Sent from my iPhone

jimw
New Contributor III

Re: Voicemail to Email Notification

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According to the IT vendor:

Authentication is set to anonymous. Shouldn't have to authenticate. Ask them if we need to create a certificate on the 7100.

Message was edited by: matt - removed personal contact info

Anonymous
Not applicable

Re: Voicemail to Email Notification

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I went ahead and flagged the "Correct Answer" on this post to make it more visible and help other members of the community find solutions more easily.

Thanks,

Matt

Anonymous
Not applicable

Re: Voicemail to Email Notification

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I just wanted to mention that starting with AOS R10.8 TLS security is supported for services that require it like Gmail.

Thanks,

Matt

Anonymous
Not applicable

Re: Voicemail to Email Notification

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I just wanted to update this post to mention that AOS R10.9.2 was recently released, which included a fix for e-mail servers that use TLS.