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brian_ctl
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Contributor

BCS outbound fax

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trying to get outbound fax to work any ideas?

inbound is fine.

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brian_ctl
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Contributor

Re: BCS outbound fax

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I got it working.

Mark from Adtran contacted me, he pointed out that I had two Adtran 7000's on the BCS and I needed to set the priority lower on the 7100 that I wanted to send the fax to.  After that the BCS sent sip calls to the 7100 that I had the debug running on.

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unified
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Re: BCS outbound fax

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At what point is it failing?

Are you using SIP trunks to send the fax to the PSTN?

brian_ctl
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Contributor

Re: BCS outbound fax

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sip trunk to the 7100.  debuging 7100 I see nothing coming from the BCS.  on the BCS I see it attempting in the fax que but it fails.

Anonymous
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Re: BCS outbound fax

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Brian,

I would start with a PCAP from the UC server to see if there is an INVITE destined to the correct IP address for the NetVanta 7100.  The software log (c:\ADTRANLogs\) would be also be a good thing to look at by searching for the number you are trying to send a fax to.  A dialing restriction could potentially cause something like this.

Thanks,
Matt

brian_ctl
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Contributor

Re: BCS outbound fax

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I got it working.

Mark from Adtran contacted me, he pointed out that I had two Adtran 7000's on the BCS and I needed to set the priority lower on the 7100 that I wanted to send the fax to.  After that the BCS sent sip calls to the 7100 that I had the debug running on.

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markfreeman
Valued Contributor II
Valued Contributor II

Re: BCS outbound fax

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That Mark guy must be pretty good! Actually Adam Ackerman gets credit for this!

Glad it is working now!