BCS outbound fax

[Anonymous]

trying to get outbound fax to work any ideas?

inbound is fine.

[Anonymous]

At what point is it failing?

Are you using SIP trunks to send the fax to the PSTN?

[Anonymous]

sip trunk to the 7100.  debuging 7100 I see nothing coming from the BCS.  on the BCS I see it attempting in the fax que but it fails.

[Anonymous]

Brian,

I would start with a PCAP from the UC server to see if there is an INVITE destined to the correct IP address for the NetVanta 7100.  The software log (c:\ADTRANLogs\) would be also be a good thing to look at by searching for the number you are trying to send a fax to.  A dialing restriction could potentially cause something like this.

Thanks,
Matt

[Anonymous · Accepted solution]

I got it working.

Mark from Adtran contacted me, he pointed out that I had two Adtran 7000's on the BCS and I needed to set the priority lower on the 7100 that I wanted to send the fax to.  After that the BCS sent sip calls to the 7100 that I had the debug running on.

[Anonymous]

That Mark guy must be pretty good! Actually Adam Ackerman gets credit for this!

Glad it is working now!