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buffaloadmin
New Contributor II

Front door hunt group

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we have a front door call box on ext 1391.  When it is pressed the code says to call the front door hunt group.

     pastedImage_1.png

Here is the service editor information

pastedImage_5.png

But try as we might we can't find this hunt group 2061, we know it rings 2 or 3 employees but we can't find it.  I have tried just typing in an extension in the above editor, but that does not change anything.

Suggestions?

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Anonymous
Not applicable

Re: Front door hunt group

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When you are logged into the client as admin go to View > Display Identities for all Profiles:

Identities.jpg

Please let us know if that resolves the issue.

Thanks,

Matt

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Anonymous
Not applicable

Re: Front door hunt group

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When you are logged into the client as admin go to View > Display Identities for all Profiles:

Identities.jpg

Please let us know if that resolves the issue.

Thanks,

Matt

View solution in original post

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buffaloadmin
New Contributor II

Re: Front door hunt group

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Why in the world would you not want to show identities for all profiles...we spent days searching how and low and just never even occurred to us that it would be hidden.

Thank you!!!

Anonymous
Not applicable

Re: Front door hunt group

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I'm sorry for the confusion this caused and glad that helped resolve the issue.  The original intent of this behavior was to filter down what is displayed so it does not look so overwhelming and only displays identities that are actually attached to the admin profile. 

Thanks,

Matt