Admin access to a 854-6 installed by Fidium?

[SDG 854-6 admin]

Hello:

I just had an install by Fidium fiber that included an Adtran 854-6 and two Plume pods. The equipment works well, and there's an app to manage wifi connections—but there's no way it seems I can log into the router itself and manage the wired LAN connections. Am I missing something? Is there no admin access to the router? Is there a way to reenable it? 

Thanks. 

[twessels · Accepted solution]

I have the same issue: My Consolidated fiber was "converted" to Fidium fiber a week ago. My new Adtran 854-6 does not allow me to access it using the gateway IP address.

[n8nt]

This sounds like Fidium is not allowing access to the router.

I need to add a couple of ports for port forwarding as I have certain web services that I need to be accessible and in addition would like to host my website at my home location instead of with a hosting company. I was able to do this with Xfinity before I switched to Fidium.

It appears to me that there is no way to access anything. I have put up simple test servers on ports 80, 8080 and 9443, but am not able to access any of them from outside my LAN. (To try that I disable WIFI on my iPad and use the Cell Network then browse to my test servers.) In each case I get nothing but timeouts. I can ping my LAN address from outside without any problem, so I know it is reachable from outside. get there.  I have temporarily disabled my firewall but that makes no difference. I have double checked all of my port forwarding settings on my Netgear Orbit Router.

I have the Adtran 854-6 that Fidium provided. I have one of the 4 LAN wired connections wired to my Netgear Orbi router. The outputs of the Orbi go to my basement workshop where I have a gigabit switch and several computers, cameras, and raspberry pi computers.  I have another cable modem that I used for Xfinity but isn't connected to anything now - I'd use it in place of the AdTran. I just want to be able to log into my system remotely. Should be so simple.

[Chandra · Accepted solution]

Did any one figure out how to Access the admin page of Adtran 854-6 router. I connected this touter to Docsis modem. I see the IP address it allocated. But I can't use that ip address to access the router

[twessels]

I also was "migrated" from the original Consolidated-supplied Zyxel router and Adtran ONT to Consolidated Fidium with a replacement Adtran 854-6 router and a new Adtran ONT. It works OK, but I now have no access to the Adtran 854-6 router. I sent a message to the Consolidated project manager for our FTTP project here in Rindge, NH, asking him what he knows about this. I don't expect to hear back from him until January 3rd. The Town of Rindge owns the last-mile FTTP network and has a 20-year "master services agreement" with Consolidated, so I expect to get some answers. I will also inquire about replacing the Adtran 854-6 if no solution is forthcoming from Consolidated.

[twessels · Accepted solution]

This is a reply to my post a few months ago about getting admin access to my Adtran 854-6 router, which was used to replace my Zyxel router when Consolidated updated my fiber service to Fidium last August 2022. Although ports 53 (DNS) and 22 (SSH) are open, you cannot access them using PuTTY or a similar program. My inquiry to Consolidated eventually produced a reply from a Consolidated engineer who said the only way into the Adtran 854-6 was to install the Attune app on my smartphone. Fidium uses services from Plume to manage its consumer routers. Since I wanted to change the DNS servers used by Adtran 854-6, I was told how to do that in Attune. You can do a few other things with Attune, but it is not a substitute for full admin access to the Adtran 854-6. The only "solution" to this situation is to replace the Adtran 854-6 router with another Wi-Fi router that will grant you full admin access.

[whj]

Hi, I live in Jaffrey and have also upgraded to 2 gig service with Fidium.  I hope you let us know how the efforts to gain access to router admin works out. I discovered that Fidium no longer uses the PPo type password to made connections to the residential customer.  They use the MAC address of the router!  If you only use one ethernet connected computer and nothing else you can contact their "technical support" people  so that the Fidium system recognizes your directly connected computer and then you can bypass the router and get 2.5gig going to you computer.  (Not a great solution for most people). The Adtrans 854-v6 cannot output a 2.5 gig ethernet signal -- at best the router can output a 1 gig ethernet signal.  The wi-fi extenders have a port on them that is labeled 2.5 Gb   but it only provides a 1 gig connection even if your computer is able to negotiate a 2.5 gig ethernet connection. -- I am hoping that adtrans upgrades the  854-v6 to include a 2.5 gig port.

[DanielGoad]

Using the forum app you can assign static IP addresses to your computers and set up port forwarding. I agree that direct access to the routers admin website is preferred (by far) but there is still a lot of customization that can be done within the app. 

[gluhman]

When running in an Opensync environment you will need to use the mobile apps.  There is no local GUI or SSH that can be accessed by the end user.  This is a platform decision that keeps less experienced users out of the configuration tools and removes the possibility of bad end user configurations.  This is not ideal for more experienced users.  As noted in other posts you can do IP reservations, setup customer DNS servers and configure port forwards via the apps.   The same hardware can run SmartOS firmware that operates without cloud support and has a very robust onboard GUI and SSH functions.  The ISP makes the decision as to what platform they are going to run with, generally one or the other.  That decision dictates the capabilities that are running in the subscriber home.  

The updated 8612 and 8622 SDGs have multiple 2.5Gig ethernet ports on them, which is a needed update for many homes. 

The single 2.5G ports on the 800 series hardware was a limitation. The single 2.5gig ethernet ports are generally used to connect to a Modem or ONT that has a corresponding 2.5Gig port.  Both the 841 and 854 will move up to 2.5Gpbs of bandwidth when the 2.5Gig port is connected to the WAN.  Top LAN(wired) speed on those units is 1Gig.  

[CaptSkinny]

Thank you for the information, @gluhman.

It sounds like OpenSync support is associated with the PlumeOS firmware, is that correct? The feature matrix for this router (posted elsewhere on this forum) references cloud-based configuration (via ACS and TR-069) as features of both PlumeOS and SmartOS firmwares, but OpenSync isn't explicitly referenced in the feature comparison list.

Do ISPs generally have the ability to support, without additional cost or technical infrastructure, a mixed environment in which both firmware options are available to their customers?

Thanks again.