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New Contributor II

Hunt Group call fails

I have a Total access 900 hunt group built to an old Panasonic PBX, and after the first call the next call rings the second member 2 times and disco's. I have followed the walk through and still see the fails.

voice ring-group 6351

  type linear

  num-rings 0

  member 400

  login-member 400

  coverage internal 2002

  coverage internal 2003

  did "2087727544"

!

!

voice ring-group 2002

  type linear

  num-rings 0

  member 401

  login-member 401

!

!

voice ring-group 2003

  type linear

  num-rings 0

  member 402

  login-member 402

I am trying to hit line 1 and on a busy go to line 2 and then 3. Customer has no VM so how do I get the call to drop on no answer after X rings.

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7 Replies
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Honored Contributor
Honored Contributor

Re: Hunt Group call fails

You should be able to do this with just one ring group. Try the following:

voice ring-group 6351

  type linear

  num-rings 0

  member 400

  login-member 400

  member 401

  login-member 401

  member 402

  login-member 402

  did "2087727544"

To drop on no-answer after one minute (ten tings at standard cadence), enter the following in global config mode:

voice timeouts alerting 1

Highlighted
New Contributor II

Re: Hunt Group call fails

Thanks Jay as always. I have changed that to the single format. Everything I read stated that that was the only way to build a functioning hunt group.

Thanks

Norman Rehrmann

Intermax Networks

208-762-8065 ext 251

mailto:nrehrmann@intermaxteam.com

7400 Mineral Drive, Suite 300

Coeur d'Alene, ID 83815

Fax: 208.762.8308

Highlighted
New Contributor II

Re: Hunt Group call fails

So this works also but I still the second call if they are on line 1 dropping after 2 rings. They see th call come in but if tell them to

Thanks

Norman Rehrmann

Intermax Networks

208-762-8065 ext 251

mailto:nrehrmann@intermaxteam.com

7400 Mineral Drive, Suite 300

Coeur d'Alene, ID 83815

Fax: 208.762.8308

Highlighted
New Contributor II

Re: Hunt Group call fails

voice feature-mode network

voice timeouts alerting 1

voice forward-mode local

voice ring-group 6351

type linear

num-rings 0

member 400

login-member 400

member 401

login-member 401

member 402

login-member 402

did "2087727544"

Thanks

Norman Rehrmann

Intermax Networks

208-762-8065 ext 251

mailto:nrehrmann@intermaxteam.com

7400 Mineral Drive, Suite 300

Coeur d'Alene, ID 83815

Fax: 208.762.8308

Highlighted
Honored Contributor
Honored Contributor

Re: Hunt Group call fails

I'm not at my lab right now to test, but try adding the following to the ring group configuration:

max-inbound 3 ! (allows three inbound calls to the group)

You can also change num-rings to 9 as opposed to 0 (which should be unlimited)

If this doesn't fix it, add coverage with a long timeout:

coverage internal 403 num-rings 9 ! (whether or not 403 exists)

Most humans are going to give up before nine rings.

Highlighted
Contributor III
Contributor III

Re: Hunt Group call fails

I use the multiple ring group method since that's what Adtran recommends and I haven't had issue I have seen weird results with using 0 for number of rings because in many cases it is not actually unlimited.  Check your sip trunk for max-number-calls is high enough, make sure the carrier is allowing multiple call appearances on tat number, and set call appearances on system to single otherwise call waiting could be causing issues with the PBX.  You can adjust number of rings as needed per line so it does ring as long but assuming PBX is a key system design each line key should appear on multiple phones so the key is just getting it to ring until answered on an unused line.   This is an example of the hunt group config I would use:

voice call-appearance-mode single

!

voice ring-group 6351

  type linear

  num-rings 9

  max-rolls 9

  max-inbound 3

  member 400

  login-member 400

  coverage internal 2002 num-rings 8

  coverage internal 2003 num-rings 8

  did "2087727544"

!

!

voice ring-group 2002

  type linear

  num-rings 8

  member 401

  login-member 401

!

!

voice ring-group 2003

  type linear

  num-rings 8

  member 402

  login-member 402

John Wable

Highlighted
New Contributor II

Re: Hunt Group call fails

Thanks, I had spun this anyway I could and still had audio issues. I built an ATA with the hunt group for the time being. I will build this on a test adtran and configure a test domain in my switch. Thanks again.

Thanks

Norman Rehrmann

Intermax Networks

208-762-8065 ext 251

mailto:nrehrmann@intermaxteam.com

7400 Mineral Drive, Suite 300

Coeur d'Alene, ID 83815

Fax: 208.762.8308